A failed transaction in irctc and money is not refund
phoebeguo
India > Moving to India? > India Expat Area > Community Forums > You Are Not Alone
#1
| Member

A failed transaction in irctc and money is not refund

hi,guys, i have tried to book a ticket from delhi to chennai on 22nd,june,2011 and turns out my money got deducted and tickets is not booked, later i contact irctc, they told that they already refunded my money on 23rd, but this amount is not credited back to my account, i was very worried, it already been 6 days, is there anyone has faced the same problem with me and how long times it takes to get the refund, or like forever they wont refune it.
please help me out.

9 Replies

#2
| Maha Guru Member
Have had quite a few such instances and the money was ALWAYS refunded. The refunds are processed by IRCTC either the same day or the next. Its more likely your bank is taking its time to credit it. Contact the bank first with all the details.
#3
| Member

Originally posted by: narendra.d View Post

Have had quite a few such instances and the money was ALWAYS refunded. The refunds are processed by IRCTC either the same day or the next. Its more likely your bank is taking its time to credit it. Contact the bank first with all the details.


so normally how long time it takes for failed transaction refund to ur account, i already sent mail to my bank custom service, hope i can get it soon, really worried.
#4
| Maha Guru Member
In general, I have never seen people NOT getting money, but have seen delays happening, either at IRCTC (rare) or at the account holders bank. In your case it appears the latter is true. Visit the branch if possible and sort it out. It might be lying in a suspense account.

It normally takes between 4 to 10 days.
#5
| The Lusty Wanderer...
if IRCTC is saying that they have refunded the money, then you should probably research further than thinking that they are cheating. As mentioned earlier, it ALWAYS comes back, for me, and I have never heard negative from anyone.
MasalaMonk - Gourmet, Small batch Indian Pickles & Spices shipped all over the world. :cool:
#6
| In charge, navel affairs
The first time I was faced with this 'refund' situation many years ago, I called them up long distance, all worried about a trifling amount.

These days I don't even think about it. Shows up credited in the credit card statement every time, without fail.
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#7
| Member
hi, thanks every, i felt so happy rit now, my money finally got back, because the banker suspended the money, i called several times, and they do not give a positive reply, luckily i talked to a nice guy, he helped me out, again thanks for all the replys. and if any body is facing the same problem, ask a receipt number from irctc first, if still not getting , better call the banker, the same way i did.
#8
| Member
i am facing the same problem. already 6 days over. still the amount not refunded to my account. when i call irctc, they told that the amount is refunded. but why it is not credited to my account. whether it is due to bank problem? when i call bankers, about this transaction using receipt no/transaction id provided by irctc, they dont have the tool to check it. what can i do? i really worried. i want my money.
#9
| Maha Guru Member
You didn't mention whether it is a bank account or a credit card? If it is a card did you check the card account. Usually the money is refunded by IRCTC for all failed transaction in a day or two. Its the bank/card company that take time to show it in your account.
#10
| Maha Guru Member
Wait a few days before getting all worked up. The number given by IRCTC is the transaction reference and should be showing up in your bank soon. If its been a while, then complain in writing to the bank as well as IRCTC

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