Trading experiences from Thomas Cook Bureau de Change, Indira Ghandi Airport

#1 Jun 21st, 2010, 20:31
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  • CurleyFurley is offline
#1
Hello all,

Thought I'd let you know of the treatment I received from Thomas Cook FOREX at Indira Ghandi Airport. I was given nine 1000Rs notes, of which 1 was damaged and the other damaged and counterfeit.

In England a damaged note is mostly accepted unless it is well and truly wrecked and so I accepted these without question as the damage was not too bad. The staff would surely have known that these would be unacceptable tender to Indians.

OK so I find this out when I go to spend them and am told that they will have to be exchanged at State Bank of India or a money changer for a small fee. No problem, so off I go to SBI where I am told that one of the notes is indeed a fake, pointing out that the serial numbers were not authentic. This had actually been highlighted on the note by hand but, again, me not knowing my currency took it without question but to a Indian Bureau de Change this would have been highly suspect. Not only this but the texture of the note was not correct.

SO CHECK THOSE NOTES THOROUGHLY, wherever you may get them from!!
#2 Jun 22nd, 2010, 03:38
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  • Wildhorse is offline
#2
Quote:
Originally Posted by CurleyFurley View Post ...Thomas Cook FOREX at Indira Ghandi Airport. I was given nine 1000Rs notes, of which 1 was damaged ...
This happens all over India and not just with Thomas Cook. Everybody always tries to get rid of damaged banknotes by giving them to unsuspecting foreigners. But they always take the notes back without fuss if one doesn't accept them.
#3 Jun 22nd, 2010, 04:40
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  • edwardseco is offline
#3
The passing off of damaged notes is as much a sport in India as cricket. Who wants to deal with the banks? Someone in the US got 10 phoney 100 USD bills at the Post Ofiice recently (probably an inside job). Boy did he look ticked in the photo on being told its his loss (musical chairs.!
#4 Jun 22nd, 2010, 09:00
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  • goangoangone is offline
#4

Thumbs down Thomas Crook?

I don't like the exchange rates at Thomas Crook either.
GoanGoan......here & there..Goa
#5 Jul 28th, 2010, 04:18
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#5

Fair play to them

Shortly after posting my comment on here, I sent a complaint to Thomas Cook and fair play to them, they yesterday refunded my 1000 Rs.
#6 Jul 28th, 2010, 04:31
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  • Haylo is offline
#6
Quote:
Originally Posted by CurleyFurley View Post Shortly after posting my comment on here, I sent a complaint to Thomas Cook and fair play to them, they yesterday refunded my 1000 Rs.
Good to know they acted swiftly to resolve this issue.

Obviously it is not Thomas Cook as a company who are guilty of dishonest trading as a matter of policy, though equally obviously they are responsible for the fraudulent actions of their employees - it's hard to believe they did not know that note was fake, especially as that information had been written on it already - possibly by the last person they tried to take in with this scam!

Hopefully the staff member responsible for this will have been dismissed.
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#7 Jul 28th, 2010, 04:44
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#7
That is good news, CurlyFurley.

Could the mods adjust the thread title to reflect that the situation has been resolved? Seems only fair to Thos Cook to do so.




Mod Note
Title has been modified slightly.
Last edited by theyyamdancer; Jul 28th, 2010 at 14:18..
#8 Jul 28th, 2010, 06:53
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  • alouise is offline
#8
Staff and management change, but I wonder if some traditions still linger. In my case it was not damaged or fake notes. I'd reported stolen travellers cheques to Delhi office of Thomas Cook, only to later discover that those same checques were being cashed at the very same place. Not only that the dates matched the very times I was queuing up to sort out this theft! It was a long time ago, that's why I wonder about lingering "traditions".

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