My scarf ripoff sob story!

#1 Nov 14th, 2013, 15:35
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  • indiayes is offline
#1
In April of this year i visited Jaipur and found a wholsale shop with gorgeous hand blocked cotton scarves.
I brought back samples to show my clients (i manufacture fashion garments for boutiques on a small scale) to see if they liked it and they did.

I placed an order for 320 scarves and after an excited wait they finally arrived in cape town.

The first thing i noticed was that the cotton was totally different to the samples i bought. Whereas my samples were soft with a fine weave, these were hard with a rough weave.... then when i started packing my orders i discovered that virtually every 2nd scarf was flawed in some way - flaws in the weave, printing flaws and splatters.

Of course i had to pay for my goods up front and have no recourse now. I dont expect to be reimbursed for my damage and I am sure i am not the first person to be caught like this, but it stings!

In future i will handpick my products and send them myself while i am in India.
You live and learn......
Where ever you go, you take yourself with you
#2 Nov 14th, 2013, 16:08
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#2
Sorry to hear that. did you try contacting the shop? Or the police?
#3 Nov 14th, 2013, 16:55
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#3
#4 Nov 14th, 2013, 17:16
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#4
Quote:
Originally Posted by indiayes View Post In future i will handpick my products and send them myself while i am in India.
You live and learn......
A very sane conclusion, nothing more you can do apart from taking a bitter lesson seriously.

Quote:
Originally Posted by ashyashwin View Post Sorry to hear that. did you try contacting the shop? Or the police?
Quote:
Originally Posted by Prakaant View Post Yes, this type of case must be reported to the police and also to.... .
Why send the OP on a path that has no end in sight and paved with thorns that just bleed you enough that you do not die
If you find my posts confrontationist, please bear, I am an old frustrated guy who has nothing better to do than sit on rocking chair and curse the world whole day
#5 Nov 14th, 2013, 20:30
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#5
Sorry and welcome to the painful world of doing business in India!
#6 Nov 14th, 2013, 21:49
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#6
Even a face-to-face purchase in a shop should be checked for damage or marks. Even when nobody is out to rip you off at all, quality control is not what it might be, and the shopk keeper won't have examined everything before they display/sell it. But even when nobody is out to rip you off, there is still a business ethos of bought it? Then it is now your problem. "Goods bought cannot be exchanged and are non-refundable."

What amazes me in a case like this is that the supplier has never, for a moment, considered what repeat orders, maybe continued indefinitely, might be worth to them. Sadly, I have come across plenty of businesses that work on this principle of a quick buck now and never mind the future.
#7 Nov 15th, 2013, 00:26
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#7
I did email the shop to complain, but frankly dont expect anything to come of it.
I am inclined not to report this to the police or export board, cant really see the point.

It is asounding as Nick pointed out that they would shoot themselves in the foot so to speak as i will not do business with them again and its
the end of a relationship that could have been mutually very beneficial.

I have certainly been initiated into business in India as you said nonindianresident! Although having said that i know there must be many suppliers in India who are not
so shortsighted.

Looking forward to my next buying trip in Delhi, but this time i will handpick and despatch myself.

Thanks for your replies
#8 Nov 16th, 2013, 20:09
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#8
It might also help to go to a supplier who is referred to you by someone else who has been dealing with them for some time. Not only are they proven by that fact, but as you drop your reference's name, they will also consider the effect on their reputation with an old regular customer.
#9 Nov 16th, 2013, 22:41
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#9
It might help. It is a good start, but I can say from experience that it is not always proof against not-so-good experience.
#10 Nov 16th, 2013, 22:59
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#10
Quote:
Originally Posted by Nick-H View Post Sadly, I have come across plenty of businesses that work on this principle of a quick buck now and never mind the future.
Not just businesses, this is also how the GoI at all levels seems to plan development of the entire nation.
#11 Nov 17th, 2013, 00:03
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#11
I did some major business with a tailor in Varanasi. I'd met him on a previous trip, gotten nothing but good/GREAT reviews about him. When the products arrived, they were flawless. If you ever do any clothing business in Varanasi, let me know. I can put you in touch with him. Great man. Amazing work.
Our deepest fear is not that we are inadequate; our deepest fear is that we are powerful beyond measure - Marianne Williamson
#12 Nov 22nd, 2013, 01:40
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#12
Thanks Darma

I havent been to Varanasi yet, but if i ever go (which i am sure i will) i'll get in touch!

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