Loss in dealing with Makemytrip

#1 May 17th, 2013, 13:09
Join Date:
Jul 2011
  • rajatsurey is offline
Not sure, which forum is appropriate to post this. Had a few bad experiences so just wanted to caution co-travelers.

Sometimes there are last minute system errors in the travel booking sites and they do not indemnify the passengers for it. I had an issue with makemytrip.com recently, where on cancelling an airticket, it confirmed the cancellation for my next day flight to Manali, but system must have crashed at that point or some other error occurred and it did not record the transaction.

Unaware of it, I assumed that cancellation had happened, but they did not record it, hence no refund. My mistake was that I should have taken the screenshot or checked again for the cancellation advise (in my defense, I was travelling and hence had my mind was elsewhere rather than following up on the cancellation advise).

Anyways, advise people booking through these sites to be careful on this count as these agencies will wash their hands off such problems, which are actually because of their system errors.
#2 Jun 8th, 2013, 13:43
Join Date:
May 2013
  • GSG9 is offline
I had booked my hotel through Makemytrip, when there were some problems with the hotel I found the customer service people of Makemytrip took up the issue with the hotel and helped in resolving the problem.

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