Horrible experience with Yatra.com . Worst of worst service.

#1 Oct 20th, 2014, 11:15
Join Date:
Oct 2014
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  • Naresh Thareja is offline
Hello, I made a mistake by using yatra.com for my booking. I had used goibibo, MMT earlier and they were really good. I booked 3 rooms in a hotel for Dehradun, got the discount, confirmation etc so far so good. Horror started on the day of travel. At 1 PM I get a call from some Mr Jain that due to some problem in hotel, all bookings are cancelled and I have made alternate arrangements in a equally good hotel. He was very rude definitely not suitable for a customer service. I came to know later it was a fraud as our colleagues who booked the same hotel after us directly were staying there and it was a chance to earn money due to some meet in Dehradun.

This so called resort was so remote that I guarantee no one can reach there without Google Map. There was no TV, no Wifi, no restaurent. Moreover I guess, it was unauthorised resort. I called customer service in night, he said he will arrange a call back. I called next day in noon, this guy was even worse thn Mr Jain. He bluntly said, it will take 24 hrs, I told this gentleman, after 24 hrs I will be at home. He simply ignored my requests and after 26 hrs still there is no call.

While I advise you to avoid yatra.com, please suggest consumer forum process. I want to file a case tomorrow itself. Also to add I am orthopadic disabled.

#2 Oct 20th, 2014, 11:28
Join Date:
May 2009
Mumbai, India
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  • ashok777 is offline
I would suggest look up the Board of Directors - http://www.yatra.com/board-of-directors.html and connect via facebook and reach them.
Hopefully this will escalate your issue and bring out the concerns to senior management.
"Itís not about how to achieve your dreams. Itís about how to lead your life. If you lead your life the right way, the karma will take care of itself. The dreams will come to you. "
ó Randy Pausch (The Last Lecture)

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