London airport in chaos due to outage

#1 May 27th, 2017, 21:38
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#1
Were any of you affected?

Chaos and more!
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#2 May 28th, 2017, 05:45
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#2
It's just BA Mostly Terminal 5. Rest of the non-One World alliance carriers were fine.
#3 May 28th, 2017, 06:59
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#3
Seems to be a regular item in the US..
#4 May 28th, 2017, 07:10
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#4
I dunno why periodic drills with simulated computer system malfunction are not mandatory (or are they?), especially given that such chaos may well have security or safety fallout.
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#5 May 29th, 2017, 04:00
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#5
Ha! My favourite airline/terminal .

Quote:
"BA staff in Heathrow's Terminal 5 were resorting to using white boards" (BBC)
I wonder where they got the information to put on the boards?

Quote:
I dunno why periodic drills with simulated computer system malfunction are not mandatory
I think they know what happens: Everything grinds to a halt. It must be a bit difficult to simulate this without... everything grinding to a halt.

First response of those us who remember paper: why can't they use it? Why not a non-computerised fallback? I doubt that that is even possible now. What should also be not possible now is international systems failing because of "power-supply issues." Perhaps somebody asked why some facility, connectivity or power supply was duplicated, and demanded savings. It is to be hoped that they now know, and should be facing their own redundancy.
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#6 May 29th, 2017, 05:39
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#6
Some union is now blaming outsourcing to India for the chaos. That seems to be fashionable these days, blaming outsourcing every time you forget to clean your backside.
#7 May 29th, 2017, 06:04
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#7
India may be incidental. But they outsourced their systems? Oh great ... I bet they really, really bargained hard too. And got what they paid for?
#8 May 29th, 2017, 06:09
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#8
Dunno, but I would not outsource anything anywhere if it was even obliquely linked to safety or security.
#9 May 29th, 2017, 07:35
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Quote:
Originally Posted by Nick-H View Post India may be incidental. But they outsourced their systems? Oh great ... I bet they really, really bargained hard too. And got what they paid for?
Quote:
Originally Posted by Nick-H View Post Ha! My favourite airline/terminal .


I wonder where they got the information to put on the boards?


I think they know what happens: Everything grinds to a halt. It must be a bit difficult to simulate this without... everything grinding to a halt.

First response of those us who remember paper: why can't they use it? Why not a non-computerised fallback? I doubt that that is even possible now. What should also be not possible now is international systems failing because of "power-supply issues." Perhaps somebody asked why some facility, connectivity or power supply was duplicated, and demanded savings. It is to be hoped that they now know, and should be facing their own redundancy.
The core of all Airline's Data Centers are located near their Major hubs. DL(Delta's) one Billion $ Data Center is in Atlanta & another in MSP (Minneapolis/St. Paul) former NW. American in Dallas, etc etc. BA's is near Heathrow. KL's is WTC,Amsterdam, and for AF is in Paris.

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I did not hear the Union blame Barajas Airport or Dublin fiasco ? (BA & Iberia are owned by same company, IAC, and Aer Lingus added two years ago) - Postfactual #brexitans
#10 May 29th, 2017, 16:12
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#10
Well that's a relief. BA data centre near Heathrow. Or I suppose it is... Come to think of it, maybe it isn't!

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#11 May 30th, 2017, 00:43
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#11
Quote:
Originally Posted by capt_mahajan View Post Dunno, but I would not outsource anything anywhere if it was even obliquely linked to safety or security.
I wouldn't outsource anything to anywhere if doing so meant that I no longer had at least in-house control and expertise to manage business-critical systems. Many of those economies are accountancy BS loved by idiots who like to manage by XLS-sheets that hold until the crap hits the ventilator. If it does, like it did here, the costs are staggering.
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#12 May 30th, 2017, 01:25
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#12
dillichaat, there's a nice salesman waiting to see you. He wants to tell you about his company's cloud services...
#13 May 30th, 2017, 01:51
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#13
Passport services were outsourced because GOI employees couldn't be trusted, at least in the UK and US..
#14 May 30th, 2017, 11:54
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#14
If the GOI employees were the problem, they could have been sacked and replaced, lats time I checked, there were enough people. The outsourcing has brought nothing, except of course higher costs for the applicants and an army of drones who get stuck if a request falls 1mm outside of the criteria. And the decision is still taken by an official somewhere. I'm not against private initiative per se but in most cases I've seen, the private sector is only interested in picking the raisins while leaving the crud with the government. Invariably, prices go up and usually, service goes south. Ask rail commuters in the UK, utility users in Belgium and governments extorted by pharmaceutical companies, who took out patents on medicines that were originally tracked down thanks to fundamental research funded by the public coffers.
#15 May 30th, 2017, 13:09
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#15
If reports on the BBC of statements by unnamed staff and ex-staff of BA are to be trusted, and there is probably at least a percentage of truth in them, BA has not only outsourced IT processing, but laid off many staff, including seniors who understood these systems. It is a fallacy of modern management that, where these old-established IT systems is that those people are dispensable. Indeed, they may not even appear to have much to do --- until stuff begins to go wrong or needs to be recovered from a crash. "The company has sufferred a massive brain drain," was one of the comments about BA.

It may be apocryphal, but I remember a story that an IT friend told me, long-time back, about a main-frame guy who had a sweet life doing nothing, or whatever he felt like doing, at least, and was one of the highest-paid staff members --- because he could solve the problems that nobody else could, and, even if they occurred only once or twice a year, his knowledge and expertise was more than paid for.

True or not the principle holds good. On a very tiny small-Unix box, even I set up systems that required very little attention, because they just worked and only occasionally went wrong, or the experience of having set up was vital in undertaking some upgrade where suppliers and their engineers could not possibly understand the local-specific ramifications.

Not that I was able to sit back and watch the flowers grow. Well, not all the time, at least. Not once every desk had Microsoft stuff on it that didn't just work.

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