IRCTC Mobile Phone Wake-Up Service

#1 Oct 23rd, 2014, 15:33
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#1
Now, Get wake up Calls from IRCTC

Details from The New Indian Express:

Quote:
Do you sleep during train journeys and, on occasions, wake up after the train has crossed your destination?

Don’t fret, as you can now use a facility to get a wake-up call on your mobile from a call centre of the Indian Railway Catering and Tourism Corporation (IRCTC), half-an-hour before the scheduled arrival at your station.

All you need to do is dial 139 and select the option for ‘Destination Alert’ on the Interactive Voice Response (IVR) system.

The passenger-friendly initiative, announced in the Rail Budget by Union Minister Sadananda Gowda, was rolled out on Monday.

After you enter the PNR number, it will be verified and a request will be set up. You will receive a call saying ‘your station is arriving’ 30 minutes before the destination.The facility can also be exercised by talking to the customer service agent on 139 or on SMS. The syntax for the sms is ALERT <PNR NUMBER>, after which the system will send a response sms in the form of “Dear user, DESTINATION ALERT call has been set on <Mobile number> for <Destination Station number> for train number <Train number> on <Journey date>.

The other system that is already in operation is the mobile based alarm alerts. “Suppose a person is going to Madurai and he wants to meet a friend at Tiruchy railway station. He can use the alarm facility for a reminder,” an IRCTC official said.

While the actual facility would be free of cost, `3 would be charged if it is activated through sms, an IRCTC official said.

Passengers availing it through phone would be charged the usual call rates, which are `1.20 for 180 seconds from landline and `1.20 for 60 seconds from mobile phone.
#2 Oct 23rd, 2014, 15:36
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#2
If only bedspring had seen this.
#3 Oct 23rd, 2014, 15:40
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I thought of posting on that thread, then decided it had better have its own
#4 Oct 23rd, 2014, 15:41
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Very wise decision.
#5 Oct 23rd, 2014, 16:02
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Better to have an automated announcement in each of the train carriers when train is approaching the station,(like you see in many many countries, even in local trains) than all this mobile phone call blah blah. There is no guarantee passengers will lift their phones at 2:30AM in the morning. Why can't they upgrade the train systems and implement new technologies than using the same old crap??

They should lift their 'standards' a bit. This is 2014!
#6 Oct 23rd, 2014, 16:15
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Originally Posted by prince09 View Post Better to have an automated announcement in each of the train carriers when train is approaching the station,
I'm not sure that everybody would welcome being woken up for every stop on an overnight trip.
#7 Oct 23rd, 2014, 16:18
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Quote:
half-an-hour before the scheduled arrival at your station
What if the train is running late? It should be half an hour before the actual arrival. And I would not be happy to be woken up all through the night by other people's phones going off.

Stupid gimmick
#8 Oct 23rd, 2014, 16:19
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#8
I prefer to tip the attendant

ETA: and get to hear a friendly 'Sahab, station aa gaya'. (Sahib, the station has arrived).
#9 Oct 23rd, 2014, 16:23
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Better to have an automated announcement in each of the train carriers when train is approaching the station...
The everybody gets woken up for every station!

Although I suppose mobile-phones ringing isn't going to be great for everybody else either. On the whole, though, I think it is a better solution.
#10 Oct 23rd, 2014, 17:05
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Originally Posted by Nick-H View Post The everybody gets woken up for every station!
How are overnight trains operating in other countries?. I think most of them do have small electronic displays and announcements in carriers when stations are approaching. Its a public train journey and not their homes to have a complete/cosy sleep.

I don't have much experience of travelling overnight in trains in other countries but from what I remember in my recent overnight train journey in Thailand, they did have announcements in the train and I didn't feel disturbed at all.
#11 Oct 23rd, 2014, 17:11
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Last year we did a trip round Europe that involved 10 different sleeper trains, operated by 7 different organisations*. I cannot remember overnight announcements on any of them.

2 weeks ago I did a train trip from Glasgow to Mallaig in the Scottish Highlands - over 5 hours and 15 stops. The automatic announcement system was out of step by one station for the entire trip. Not very helpful for tourists.

* EDIT - Make that 12 different sleeper trains and 8 different operators.
Last edited by Dave W; Oct 24th, 2014 at 15:22..
#12 Oct 23rd, 2014, 17:16
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#12
Plus I assume you'll need an India phone number. Hmmm, I'm still going with setting the alarm on my phone. At least if it doesn't wake me its my fault not IRCTC.
#13 Oct 23rd, 2014, 17:21
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Quote:
Originally Posted by prince09 View Post How are overnight trains operating in other countries?. I think most of them do have small electronic displays and announcements in carriers when stations are approaching. Its a public train journey and not their homes to have a complete/cosy sleep.
In China the attendant took your paper ticket and swapped it for a little plastic credit card sized tag. They wake you up before your stop and swap your tickets back so you can be ready to get off the train. No announcements at night. This seemed like a really good system. Each carriage had it's own attendant.

In Vietnam there were no announcements either, the attendant just banged on the cabin door loudly when you'd arrived at your destination. Luckily my stop was the last anyway.
#14 Nov 2nd, 2014, 13:53
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#14

Thumbs up

Quote:
Originally Posted by prince09 View Post Better to have an automated announcement in each of the train carriers when train is approaching the station,(like you see in many many countries, even in local trains) than all this mobile phone call blah blah. There is no guarantee passengers will lift their phones at 2:30AM in the morning. Why can't they upgrade the train systems and implement new technologies than using the same old crap??

They should lift their 'standards' a bit. This is 2014!
i guess indians esp. in railways can't let go off their age-old genetics of wanting tender money without earning.
˙˙˙puɐɥ ʎɯ uɿ ɹǝǝq 'pןɹoʍ ǝɥʇ uɿ ʎɹɹoʍ ɐ ʇou
'puɐs ǝɥʇ uɿ pɐǝɥ 'ɹǝʇɐʍ ǝɥʇ uɿ ʇǝǝɟ ʎɯ ʇoɓ
#15 Nov 5th, 2014, 04:40
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#15
Quote:
Originally Posted by prince09 View Post How are overnight trains operating in other countries?. I think most of them do have small electronic displays and announcements in carriers when stations are approaching. Its a public train journey and not their homes to have a complete/cosy sleep.

I don't have much experience of travelling overnight in trains in other countries but from what I remember in my recent overnight train journey in Thailand, they did have announcements in the train and I didn't feel disturbed at all.
I have travelled once on one of the few overnight trains in the UK (Penzance - London). Just like in the day they have announcements of upcoming stations, not to mention all the other health-and-safety related buckwash in the middle of the night. I can tell you you won't get any sleep on that train!

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