'communication error' booking train on irctc site. please help!

#1 Apr 21st, 2010, 18:56
Join Date:
Nov 2008
  • natti is offline
i am trying to book a train from agra cantt to nzm station in delhi on the 7th may. the train number is 8477. when i get to the final stage (after entering amex details) i get this message:

"You Were Trying To Use amex Payment Gateway And The Transaction CouldNot Proceed Due To Communication Failure.

There was a problem in processing the transaction due to one of the following reasons:
You have used Back/Refresh button of your browser.
You may have processed the transaction from more than one window.
Bank has resent the transaction with the same transaction ID.
To check if the ticket is booked, please click on the "Booked Tickets" link on the left navigation. If not booked, you may proceed to book again. If excess amount is found to be debited from your account, the same will be credited back to your account.
We regret that your Transaction could not be processed."

i have already paid for another ticket on this site with amex so it should not be the card? i have not done any of the things they list like pressing back and so on. when i checked bookings it is not there.
i would really appreciate it if anyone could help with this, i am going a bit crazy.
#2 Apr 21st, 2010, 19:01
Join Date:
Jan 2010
Canadian in Switzerland
  • NatashaC is offline
I also got that message - in my case it was amex blocking the payment - first went through, second was flagged and stopped. it is worth calling them (amex)
#3 Apr 26th, 2010, 16:18
Join Date:
Nov 2008
  • natti is offline

thank you!

thanks so much for your help natashac.
that was it. i can't believe that i did not think of that.
much appreciated

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