1800111321 your answer to overcharged food items in railways..

#1 Dec 16th, 2014, 23:59
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  • snotty is offline
#1
Often while traveling we are forced to pay up 20 Rs for a 15 Rs mineral water bottle, 15 Rs for 10 Rs cookies..
Well its time to say good bye to paying more than the official rates..
1800111321 is your answer. (apart from putting in a complaint with the station master at the risk of missing your train)
This is a toll free number from railways for any complaints you have from any of the official railway vendors either serving in the train (pantry or otherwise) or on the railway platform.. Try to get as much details as you can -- name of the vendor, platform no. at the station, your train details and PNR no. of your ticket, make the call and place your complaint. Usually the threat to make the complaint gets you the correct price of the product.

My recent experience - About a month back, at a scheduled halt around 9 pm, dinner time, demand for water as no pantry in train. Stall vendor was selling all products at 5 rs extra.. water, cookies, etc. Asked twice for correct price, didn't oblige. Saw a railway police constable, complained to him, said needed to come to police station and put in complaint. (did warn me that I may miss my train), but stayed with me, spoke to the vendor. The stall had no identification name. However seeing a cop put things in motion, the boy running the stall called the owner who came there within 5 minutes from his place, apologized and gave bottle for 15 bucks (was actually more than happy to bribe me with 3 bottles without any charge, but managed to resist the temptation). However I did put in the complaint as the boy was unrepentant about overcharging atleast 80 odd people on that train itself. Got a sms 2 days back from IRCTC that they have fined the vendor 1000 Rs for the offence.

Similar stories at pantry too, especially when it is a festive time.

Don't think we should pay more than the official rates/ print rates. Found the no. quite effective.
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#2 Dec 17th, 2014, 03:49
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On trains, at railway stations and at airports all over the world they make you pay through the nose if you need food or drink.

Not that I think this is right but I do think you won't be able to change that. If possible, I carry my own food. If not, I just pay.

Also, while toilets at airports are (still) free of charge, at some railway stations in central Europe you have to pay 1 euro to use the toilet! What to do? You can't carry your own potty...
#3 Dec 17th, 2014, 09:16
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Quote:
Originally Posted by Wildhorse View Post On trains, at railway stations and at airports all over the world they make you pay through the nose if you need food or drink...

50 lakh fine for overcharging at airport

The stakes have really gone high now.. Overcharging is not taken lightly by law or authorities.. (who do not have much choice as they may land in a soup for inaction).
But it is important that we do take a firm stand at trying not to pay more than what we are supposed to.. Often it is a we can't do much belief and then things just continue downhill..

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