Thyrocare (blood tests) - your experience?

#1 Jul 31st, 2016, 22:49
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#1
The prices of this Mumbai lab with franchises elsewhere in India sure can't be beat.

My experience with them several years ago is mixed (delays getting online report, technician who visited hotel room was a bit sloppy in his hygiene). But Dr. Lal Path Lab is a lot more expensive.

My MD in Calcuta says they are reliable. My question is how reliable? There are a lot of negative reports online from customers complaining about them. My main concern is the time getting it to HQ and sample integrity when one is not in a major metro center. They visit your home, office or hotel room. They tell me that some testing is done in Bombay area, but others are done at local centers. Thyrocare isn't really famous for communicating by email with potential or paying customers. Their name to fame is *low price*.

They have various packages and individual tests as well.

I am in Gangtok and starting this here to save time for once I get back to Kolkata in two weeks to see my doctor. I have only five days there - not enough time to deal with foul ups. So, I am 'getting the ball rolling' in Sikkim.
#2 Jul 31st, 2016, 23:11
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@4#8)%E, I75#$!)kC!

diu nei!

ا
لحصول على الحياة

And दफा हो जाओ
"Travel is fatal to prejudice,bigotry and narrow-mindedness" Mark Twain
#3 Aug 1st, 2016, 11:19
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One looks like 'go out!'

I do not find your being obscure useful. Please try again in the language of this forum. Your reply reminds me of a certain Malaysian forum where some members lapse into Bahasa Melayu or Chinese characters. Or some Filipino forums where members write in 'Taglish' or use Tagalog and English in the same sentence. If I was looking to participate in a Tower of Babel forum I would not be here.

Short story in a less anoyed tone: Sorry, I do not read any of these languages. The grammatical form of tye devanagari phrase looks less than polite: chaliye-ga, chaliye, chalo, chal in descending order of courtesy. I do remember that much from my Hindi of 1979. But, perhaps I have over-reacted and yours is an urging to 'get out of Dodge fast' rather than 'Take off hoser, your questiins are not welcome here' Hard to interpret non-verbal language subtleties when I am ignorant of Urdu and Dutch (?)
#4 Aug 1st, 2016, 11:23
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Smart as you are, you probably know that your first call should be to your primary health care provider back home. IM is a travel forum, not a site for triaging your pre-existing maladies.
#5 Aug 1st, 2016, 11:46
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Quote:
Originally Posted by nycank View Post Smart as you are, you probably know that your first call should be to your primary health care provider back home. IM is a travel forum, not a site for triaging your pre-existing maladies.
I welcome a reply from Ananda in particular.

Hmm, then India Mike has changed. I must have misunderstood. I thought IM was also for non-Indian expats in India and sojourners (people who hang out or want to hang out, both in India and on India Mike) for casual and informative conversation and debate about the agony and ecstacy of India. Plus practical tips of course.

Triaging for a heart attack this is NOT. These are non-emergency tests.

Perhaps you disagree, but I think medical care reviews for expats, travellers and locals are very much practical.

But, I am starting to feel edged out of this forum. OK, 'If you can't stand the heat, stay out of the kitchen'. What forum do you recomnend as an alternative: something for the thousands of long-term tourists who make India their second home, or are in the process of doing so? I have dozens of restaurant reviews, travel logs, reviews, impressions and political/social questions (some vanilla, some spicey) from my 3 weeks here this trip #20 (?) that are pending my editing. I can post them somewhere else.
Last edited by Peterjones; Aug 1st, 2016 at 11:50.. Reason: Pissed off at the curtness
#6 Aug 1st, 2016, 12:00
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Have used them in Hyderabad. No issues.

Their website is a pain to navigate, though.
.
This is computer generated drivel. No signature is required.
#7 Aug 1st, 2016, 12:14
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Originally Posted by capt_mahajan View Post Have used them in Hyderabad. No issues.

Their website is a pain to navigate, though.
I like your handle's pun.

Yes, back on track...

I just spent ten minutes on hold after a clerk asked me to send a copy of my confirmation of order (on their website, not by email or SMS- neither of which 12 hours later have arrived).

The impression I get based on my limited experience is that medically they are good, but customer service-wise, they are not.
#8 Aug 1st, 2016, 12:19
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No issues with customer service. I get a SMS with the number of the guy who comes and takes the sample, and he usually calls me. I tend to call them early in the morning and they arrive within 15-20 mins of the selected time.

Of course, this is a big city and they have franchised the sample collection to people across it.
#9 Aug 1st, 2016, 13:03
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#9
Many of the labs are running a very scary scam nowadays. Many of their reports are baseless , I won't give much detail of it .I have insider knowledge and won't be expanding much.It is common knowledge that the "collection" of samples is of vital importance as well as proper preservation, quick despatch to lab and processing thereof. Very big compromises are being made in this front.
The best bet to get a legit report is to go to rather small , standalone labs of impeccable repute, which mercifully exist in almost all the cities. In Kolkata we have Dr.Subir Dutta's lab at Scientific Clinical Research Lab Pvt Ltd, 2no, Ram Chandra DAS Raw, Kolkata - 700013, Opposite Taltola High School. On any given day , from wee hours of morning you will find long queue of patients who are waiting to provide the blood samples there. For all blood tests their report is universally accepted and valued. Our family has been served by them for decades.
Thanks
Last edited by iamsomnath; Aug 1st, 2016 at 14:41..
#10 Aug 1st, 2016, 13:23
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#10

No Thyrocare in Gangtok

Quote:
Originally Posted by capt_mahajan View Post No issues with customer service. I get a SMS with the number of the guy who comes and takes the sample, and he usually calls me. I tend to call them early in the morning and they arrive within 15-20 mins of the selected time.

Of course, this is a big city and they have franchised the sample collection to people across it.
'I'll call you back with the answer whether there is a service center in Gangtok.'

He didn't, so *I* called back. And of course got somebody else, and had to start from square one.

Well, Gangtok being in the boondocks compared to Siliguri, I just found out that their website is misleading. I think for online sales purposes they list every town and village, regardless of the reality. Because, despite Gangtok bringing up a positive result, and despite the website accepting (at least first step) my booking - THERE IS NO GANGTOK SERVICE CENTER. This doesn't come as a big surprise, I just don't like being misled.

Probably better, if they can't test a blood sampe fresh, don't do it at all.

But the whole experience- online and by phone has been chaotic. Both him and I speak and understand English, but our accents and vocabulary (e.g. 'pincode' means postal code) are so foreign to each other that communication is a struggle. Plus the phone lines seem to be haywire. This reminds me of Cambodia and Malaysia where getting anything done by phone is near impossible. It is actually faster and simpler to go across town and talk to the person face to face.

Challenge with this and many modern style companies is their focus is doing business by computers. And this tourist doesn't even have a phone because the Sikkimese or Indian authorities make geting a SIM impossible without one's overseas residential address being in one's passport. India isn't the worst in this regard, Japan is.

Sometimes the modern world (not just India) makes me want to scream 'no more complications - keep it simple and loosey goosey!'

Fed up, I am going to walk in, in the real world, to a brick and mortar lab and get the most important blood test now, without any of these technological obstacles.
#11 Aug 1st, 2016, 13:26
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#11
Quote:
Originally Posted by iamsomnath View Post Many of the labs are running a very scary scam nowadays. Many of their reports are baseless , I won't give much detail of it .I have insider knowledge and won't be expanding much.It is common knowledge that the "collection" of samples is of vital importance as well as proper preservation, quick despatch to lab and processing thereof. Very big compromises are being made in this font.
The best bet to get a legit report is to go to rather small , standalone labs of impeccable repute, which mercifully exist in almost all the cities. In Kolkata we have Dr.Subir Dutta's lab at Scientific Clinical Research Lab Pvt Ltd, 2no, Ram Chandra DAS Raw, Kolkata - 700013, Opposite Taltola High School. On any given day , from wee hours of morning you will find long queue of patients who are waiting to provide the blood samples there. For all blood tests their report is universally accepted and valued. Our family has been served by them for decades.
Thanks
Very kind of you, Sir
#12 Aug 1st, 2016, 13:31
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#12
Quote:
Originally Posted by Peterjones View Post Very kind of you, Sir
No sweat ,as they say
#13 Aug 1st, 2016, 16:27
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I can vouch for SRL Diagnostics in Delhi. That's also because I know the people at our local collection centre well. They're efficient, they're clean, reports are always on time (same day mostly). They send their samples to Gurgaon. They are all over the country of course, I presume they have a big lab in Kolkata.
In fact the stand-alone clinic we used to use in the past has had problems with accuracy, so had to dump them.

Want my advice? Don't go for cheap.
#14 Aug 1st, 2016, 17:06
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#14
Quote:
Originally Posted by Peterjones View Post Fed up, I am going to walk in, in the real world, to a brick and mortar lab and get the most important blood test now, without any of these technological obstacles.
I think that is where you should have started. Unless you are in need of something exotic, none of it is rocket science, and I'm sure your local labs will do the needful.

<Crossposted>

Quote:
Originally Posted by Dilliwala View Post Want my advice? Don't go for cheap.
But my feeling would be to also avoid those who are trying to build up business with big newspaper ads, the cost of which they have to recover from customers.

I go to a doctor and take the recommended tests, usually at the recommended lab. I know that his commission is built in and I accept that. Bottom line is that I try to stick with doctors that I can trust.
~
Life gets aadhar every day.
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#15 Aug 1st, 2016, 18:10
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#15
Most of the time, as the end user, we do not understand few technical aspects of the analyser instruments, like accuracy, repeatabiity, calibration against the standards, standards and sub-standards. These terms are meaningful for the subject matter experts, the AMC engineers and maintenance guys only. Rest of the world blames the labs and lab reports being cheap or costly.
And human body, the samples etc. Do not behave in the same manner everyday.
So we get wide range of test results. And there are grey areas of medical sciences. It's not a binary world. Sometimes even very small labs problems are nicely and accurately detected, which is otherwise not detected properly using high end machines of world famous brands. Sometimes the outcomes are dependent of human judgement. Yes, quality comes at a cost, but not always.

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