Issues updating profile image

#1 May 16th, 2018, 02:06
Join Date:
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  • blackfog is offline
#1
Hi folks,

Need help adding a profile image.

I removed my now-previous profile image to add a new one. When I try with a new photo, I am getting the message 'Unable to save image'. The new image that is giving an error, has these characteristics: JPG, 490x491 pixels in size, 300 dpi, no space in filename, 60 KB.

What I've tried?
After clicking Browse
  1. , I select the image in Windows browse to file dialog, and then I click 'Save Changes' button.
  2. I've tried 2 different browsers with add-ons disabled.
  3. I saved the previous image that got saved as profilepic30926_2.GIF on my desktop. When I try with the previous profile image again, I receive 'This JPEG image has the incorrect file extension.' message.
  4. If I change extn from GIF to JPEG and try, I get the 'Unable to save image' error!

A note on the upload page says, "The maximum size of your custom image is 500 by 500 pixels or 97.7 KB (whichever is smaller)."

Where am I going wrong? How can I resolve this issue?
#2 May 16th, 2018, 06:36
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  • nadreg is offline
#2
Hi! I am looking into the image upload issues.

I’ll get back shortly.
It's always darkest before it goes completely black.
#3 May 18th, 2018, 03:44
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#3
Hi. I think we've found the issue. It's permissions on a folder. I'll let you know when we've fixed it.
#4 May 18th, 2018, 18:25
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#4
Hi. Try again now. It should be fine.
#5 May 18th, 2018, 19:01
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  • Prakaant is offline
#5
Nice avatar, nadreg!
#6 May 18th, 2018, 20:25
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  • blackfog is offline
#6
Thanks much nadreg for troubleshooting this and fixing it.

One last fix: Everything worked but the error message that shows even after a successful update is "Upload of file failed." May be the success of the event is not being captured to display the relevant message string.
“Life is not a journey to the grave with intentions of arriving safely in a pretty well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming ... WOW! What a ride!”
#7 May 18th, 2018, 23:23
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  • nadreg is offline
#7
Quote:
Originally Posted by blackfog View Post Thanks much nadreg for troubleshooting this and fixing it.

One last fix: Everything worked but the error message that shows even after a successful update is "Upload of file failed." May be the success of the event is not being captured to display the relevant message string.
Thanks for the update. I'll see why that last error is there even though things work.

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