Passport Status "ON HOLD"

#1 Feb 26th, 2018, 16:34
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  • ankitgupta260 is offline
#1
Hi Team ,

I submitted my documents on 15th Feb 2018 and till the date i didnt get any progress . When i am checking online it says " documents submitted with applicable fees " .

After counter B i have been asked to move to exit and got acknowledgement with application status as " ON HOLD"

Please tell me do i need to visit PSK or how much time they will take to get it approved .
#2 Feb 26th, 2018, 18:05
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#2
This thing is the new problem that everyone has been suffering from. I had the same exact problem and I was freaking out but then I realized that it's pretty common for them to tell applicants to home and the work of the counter C is done at a later time. According to my research, some people get their passport status updated after a few days but some require additional documents and their files remain on hold. So it's better to wait for some time but if in a couple of weeks the status isn't updated, it's probably time to reach the PSK or RPO and inquire about your file. What's worse is that the RPO doesn't even tell you what documents are missing (if any) and how long it will take for them to start the processing of the application.

I'm in the same boat as you since my acknowledgement slip is "on-hold" as well so let's update each other as our files progress. A lot of people think that PSK's streamlined the process but like everything they probably were great when they started but now the whole thing is in shambles. Let's hope that the government will make it more user-friendly and get rid of the "On-Hold" limbo that many people are experiencing.
#3 Feb 27th, 2018, 08:24
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#3
Now a days all the documents are verified online using internal system. Once everything is verified there will progress in status.
#4 Feb 28th, 2018, 15:39
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Yes you are right ,, It's already been 15 days and no status update on it . What the hell they ar doing with my files . If my documents are not complete then they should have told me on the same day .

The passport comes back where it was 10 years before .
#5 Feb 28th, 2018, 15:40
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@ jatin : how much it takes for your then , Do u need to visit again or it was corrected after sometime ?
#6 Feb 28th, 2018, 15:49
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Quote:
Originally Posted by ankitgupta260 View Post @ jatin : how much it takes for your then , Do u need to visit again or it was corrected after sometime ?
Moderator Note:

Refrain from using SMS speak. Use 'you' instead of 'u'. Thank you.
#7 Feb 28th, 2018, 18:39
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Quote:
Originally Posted by ankitgupta260 View Post @ jatin : how much it takes for your then , Do u need to visit again or it was corrected after sometime ?
Hi! No updates yet from my side. I'm still in the same situation as yours. The practice of sending applicants home after the B counter need to be stopped. I've seen people on Facebook suffering from the same problem and their files have been stuck for a longer period of time than us.

So the only thing we can do is wait. Some people are getting it early, some people get it late, it's clear that they're not processing the applications in a methodical order. But this "on-hold" problem needs to be dealt with by the government. I was under the impression that the process is faster than before but it seems like that there is always a loophole in the promises made by the government and it's taking as long as before for many applicants to get their passport.

Also, if your application stays "on hold" for another week or so then it's best to visit PSK again.

Until then, It's just a waiting game. Will update if there is any progress in the file.
#8 Feb 28th, 2018, 19:04
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#8

You may Lodge Complaint

It would be better if you visit RPO in stead of PSK.

You may even lodge grievances through website. Please visit http://www.passportindia.gov.in/AppO...ct/welcomeLink and then Feedback and Grievance page.
#9 Mar 7th, 2018, 19:30
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Originally Posted by Prakaant View Post It would be better if you visit RPO in stead of PSK.

You may even lodge grievances through website. Please visit http://www.passportindia.gov.in/AppO...ct/welcomeLink and then Feedback and Grievance page.
So it's 15 days and absolutely nothing. I've whined on twitter a few times to the RPO in Delhi so they could process my file but they replied once and after that they never bothered. Also the "On-Hold" thing is pretty damn common. Often times they check all your documents and send you on your way back without meeting the granting officers at the counter C.

I connected with a Facebook group that I know and they all had "On-Hold" on their acknowledgement slips. The possible reasons (all speculation) are:

Counter C officers are on leave.

Too much crowd in the PSK for C counters to process.

Not discouraging Tatkaal applications because if all applicants are allowed to meet GO's before the exit counter then their files would be granted right there and then and hence more would opt for the normal process instead going for Tatkaal which would make it redundant. (Obviously these are all speculations but nonetheless, they are reasonable ones)

What's more perplexing is that raising a grievance doesn't do anything either. They just remain open and after a long period of time they just expire. Technically if you follow the hype in the media they should issue the passports within 48 hours but this is certainly not the case and I've found the process to be just as grueling and slow as the previous process (if not worse) in place before the whole PSK thing.

Either way, I'm still waiting and hoping something will happen otherwise there is no other choice than to run at the PSK's and RPO's which in my case are more than 30 kilometers away.

So much for "user-friendly" passport processing.

Will update if something positive happens.
#10 Mar 7th, 2018, 20:22
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#10
Did you lodge complaint on Grievance page?
#11 Mar 8th, 2018, 00:09
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Originally Posted by Prakaant View Post Did you lodge complaint on Grievance page?
Yes. No reply. Been over 10 days.
#12 Mar 9th, 2018, 13:34
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#12
The passport process is worsen ...

No good things happening ...
#13 Mar 9th, 2018, 13:35
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#13
Is the current status same as what you mentioned on 26th Feb?
#14 Mar 16th, 2018, 23:29
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#14
Update: So I had to revisit PSK with the offer letter from my school in Europe and told them that I need the passport to apply for the visa. After a couple of visits and long story short my passport was granted "Post-Pv" and yesterday it got dispatched. However, the story isn't fully finished because my stay at my permanent address is less than one year as I was studying in Europe before and police told me that a stay less than one year can trigger an adverse report, so I had to give them copies of my visa and so forth but I'm still not 100% sure if my police report would be fine. But either way, I will still try to get in touch with them and hope that this matter gets resolved other I'd have to deal with show cause notices, etc which would suck big time.

I hope the matter gets resolved and I'll keep on updating here on this forum if I can so other people going through the same situation can find some answers.
#15 Mar 17th, 2018, 12:12
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#15
I had the same problem in Gurgaon PSK. Actually work load is more and employees are less (thats the reason given by PSK). I finally got the passport in 1 week after the status changed from the one you are seeing. Just wait. Now due to work load it is taking 1-2 months for some cases. Its totally random.
Keep Travelling and Exploring
Partha

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