Travel Agency Dispute Resolution

Jarns · Dec 14th, 2007, 13:47

Hi,

We are currently in a dispute with a travel agency in Delhi about the services that were told that we were going to be provided and the services that they are providing. We are currently in Jaipur with an incompetent driver who resists any request that we ask, except for going shopping! He is of course insistent that we go to this shop and that shop. The agency is not communicating with us. We would like to know if there is some disputes process or tourist board we can contact to help us?

Thanks

shashank.aggarwal · Dec 14th, 2007, 13:54

I am afraid that it too late for your fist post on IM..

The only way out would be if you are yet to pay the agency..however your posts sounds like you have already paid to the agency.

himmat01 · Dec 14th, 2007, 13:55

You can approach a consumer forum but the process but the redressal process takes a very long time.

Mickey S · Dec 14th, 2007, 14:01

This is India. Just accept that you've been screwed over, cut your losses and get on with the rest of your holiday. I'm afraid there is very little else you can do - and the driver and travel agent both know it.

karuna · Dec 14th, 2007, 15:33

There is a tour company working out of Jaipur called Rajasthan Four Wheel Drive. They have got good reviews here quite recently. Cut your losses like Mickey says, and maybe try these people instead.

Nick-H · Dec 14th, 2007, 16:11

And do not give one single paise tip to the driver.

Doesn't sound like you were going to anyway

jyotirmoy · Dec 14th, 2007, 16:19

This is a common problem. Be firm and command him. Most of these drivers do not deserve politeness.

maltabella · Dec 14th, 2007, 17:34

In this situations, the only thing you can do is fighting them with their own weapons.
Do promise him a big tip if he will be willing to change his attitude and follow your needs. And at the end of the trip just say goodbye.

Yogesh Sarkar · Dec 16th, 2007, 04:24

I guess it depends on how much you have paid already, if the money isn’t much you would be better off hiring another taxi.

Dec 14th, 2007, 13:47	#1
Jarns Member Join Date: Nov 2007 Location: New Zealand Posts: 1	Travel Agency Dispute Resolution Hi, We are currently in a dispute with a travel agency in Delhi about the services that were told that we were going to be provided and the services that they are providing. We are currently in Jaipur with an incompetent driver who resists any request that we ask, except for going shopping! He is of course insistent that we go to this shop and that shop. The agency is not communicating with us. We would like to know if there is some disputes process or tourist board we can contact to help us? Thanks

Dec 14th, 2007, 13:54	#2
shashank.aggarwal Mr. Tagless Join Date: May 2007 Location: ~ Dilli ~ Posts: 5,018	I am afraid that it too late for your fist post on IM.. The only way out would be if you are yet to pay the agency..however your posts sounds like you have already paid to the agency. __________________ Travelogue - Around India Random Reviews

Dec 14th, 2007, 13:55	#3
himmat01 Senior Member Join Date: May 2006 Location: India Posts: 111	You can approach a consumer forum but the process but the redressal process takes a very long time. __________________ http://www.airliners-india.net/ http://www.flickr.com/photos/himmat/

Dec 14th, 2007, 16:11	#6
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 25,298	And do not give one single paise tip to the driver. Doesn't sound like you were going to anyway __________________ . Just one member of the IndiaMike Mod Team

Dec 16th, 2007, 04:24	#9
Yogesh Sarkar Maha Guru Member Join Date: Jan 2006 Location: New Delhi (India) Posts: 1,031	I guess it depends on how much you have paid already, if the money isn’t much you would be better off hiring another taxi. __________________ My Travelogues \| My Blog \| Ladakh Travel Guide

Dec 14th, 2007, 14:01	#4
Mickey S Maha Guru Member Join Date: Feb 2007 Location: Cymru Posts: 1,069	This is India. Just accept that you've been screwed over, cut your losses and get on with the rest of your holiday. I'm afraid there is very little else you can do - and the driver and travel agent both know it.

Dec 14th, 2007, 15:33	#5
karuna The cat's mother Join Date: Mar 2006 Location: UK Posts: 1,160	There is a tour company working out of Jaipur called Rajasthan Four Wheel Drive. They have got good reviews here quite recently. Cut your losses like Mickey says, and maybe try these people instead.

Dec 14th, 2007, 16:19	#7
jyotirmoy Maha Guru Member Join Date: Sep 2005 Location: India Posts: 4,257	This is a common problem. Be firm and command him. Most of these drivers do not deserve politeness.

Dec 14th, 2007, 17:34	#8
maltabella Senior Member Join Date: Jul 2006 Location: italy Posts: 184	In this situations, the only thing you can do is fighting them with their own weapons. Do promise him a big tip if he will be willing to change his attitude and follow your needs. And at the end of the trip just say goodbye.

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