TataSky - Incompetent & expensive non-service

brownboy66 · Apr 22nd, 2008, 17:44

Quote:

Originally Posted by puchoo

short of praying to an electricity pole i appreciate the setup we have.

that would make for an interesting sight!

puchoo · Apr 22nd, 2008, 18:04

I'd still prefer it to a situation where the power cuts are so bad that instead of kneeling im climbing the damn thing!

Familyonthemove · Apr 23rd, 2008, 00:07

Quote:

Originally Posted by puchoo

How exactly do they charge the 900 and the 300 INR...? is it added on to your bill or some other method?...

Its another typical case of companies focused so much on acquiring and retaining market share that they forget to put in place a good CRM...the end result is that your market share will never really grow like it should because you always have customers leaving you...

They knock the costs off the credit you pay to keep the service going. It's like a mobile phone top up service.

Familyonthemove · Apr 23rd, 2008, 00:09

Well I have to give credit to the TataSky Engineer who called today.

He fixed it!

Now if it hadn't taken 6 phone calls, two payments and a shouting session I would have been impressed.

puchoo · Apr 23rd, 2008, 10:10

Smart, ofcourse u could still protest by not renewing the service...do u think that would help..would their CRM be basic enough to respond to that...

Quote:

Originally Posted by Familyonthemove

They knock the costs off the credit you pay to keep the service going. It's like a mobile phone top up service.

Nick-H · Apr 23rd, 2008, 13:23

FOTM, I'd guess that, with your working experience here, you are much better experienced at the art of getting things done than I am, but escalation is vital. Another six phone calls and you just might find someone senior who just might give you a refund!

Thanks for putting me off the idea of Tata Sky, by the way!

Prashant.M · Apr 23rd, 2008, 13:52

I have been using Tata Sky for about an year and it's almost been hassle free till date. Had only one problem, which was actually with the transmission. The engineer who visited said I should change my Settop box. I strongly told him that it was actually a problem with the transmission and I am not willing to pay for another Settop. He said he will come back with another Settop and check, but he later called and accepted that the problem was indeed with the transmission. I don't think I was charged for the visit but I forget.

What I don't like about Tata Sky is that for almost every new channel they add, they include it as part of some package like lifestyle or sports etc., to which you have to upgrade by paying more. So your monthly bill keeps going up. There is no point in opting for an entire package when you want only one channel from it. I am thinking of switching back to my local operator but have to see if he has improved his quality of transmission.

Familyonthemove · Apr 24th, 2008, 12:14

Quote:

Originally Posted by Nick-H

FOTM, I'd guess that, with your working experience here, you are much better experienced at the art of getting things done than I am, but escalation is vital. Another six phone calls and you just might find someone senior who just might give you a refund!

Thanks for putting me off the idea of Tata Sky, by the way!

Hi Nick, I'm just pleased to get the telly back on - and I don't suppose the alternatives will be much different? The system itself is pretty good.

Prashant - nice car!

puchoo · Apr 24th, 2008, 12:16

I am very very happy with my set top box and everything. Don't think ni will even explore a Tata or a Dish for a while...

Prashant.M · Apr 24th, 2008, 13:28

Quote:

Originally Posted by Familyonthemove

Hi Nick, I'm just pleased to get the telly back on - and I don't suppose the alternatives will be much different? The system itself is pretty good.

Prashant - nice car!

My friend's cable operator gives him decent transmission and is cheap too. If he was in my neighbourhood then I would have switched.

Nice car isn't it? Wish it was mine

. Some American and European old cars make my heart beat faster by just looking at them.

Apr 22nd, 2008, 18:04	#17
puchoo Maha Guru Member Join Date: Nov 2006 Location: New Delhi & Himachal Pradesh (Shimla) Posts: 2,469	I'd still prefer it to a situation where the power cuts are so bad that instead of kneeling im climbing the damn thing! __________________ Cheers! Sidharth puchoo.wordpress.com

Apr 23rd, 2008, 13:23	#21
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,468	FOTM, I'd guess that, with your working experience here, you are much better experienced at the art of getting things done than I am, but escalation is vital. Another six phone calls and you just might find someone senior who just might give you a refund! Thanks for putting me off the idea of Tata Sky, by the way! __________________ . Just one member of the IndiaMike Mod Team

Apr 23rd, 2008, 13:52	#22
Prashant.M Maha Guru Member Join Date: Feb 2007 Location: Bangalore Posts: 793	I have been using Tata Sky for about an year and it's almost been hassle free till date. Had only one problem, which was actually with the transmission. The engineer who visited said I should change my Settop box. I strongly told him that it was actually a problem with the transmission and I am not willing to pay for another Settop. He said he will come back with another Settop and check, but he later called and accepted that the problem was indeed with the transmission. I don't think I was charged for the visit but I forget. What I don't like about Tata Sky is that for almost every new channel they add, they include it as part of some package like lifestyle or sports etc., to which you have to upgrade by paying more. So your monthly bill keeps going up. There is no point in opting for an entire package when you want only one channel from it. I am thinking of switching back to my local operator but have to see if he has improved his quality of transmission. __________________ Happiness is just a thought away

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Hotels: Why is everything so expensive ?	calendula	Lodging and Hotels in India	41	Jan 30th, 2008 08:35
Cheap in India, expensive in the US	stanr	Chai and Chat	24	Jul 12th, 2006 10:16
Passenger shipping service to A&N ??	wizemen2	Andaman & Nicobar Islands	3	Oct 20th, 2005 22:15
Why is One Way so expensive	Nick-H	Domestic India Flights	8	Aug 28th, 2005 19:40
How expensive is this ???	aahlberg	Chai and Chat	12	Apr 19th, 2005 19:57

Apr 23rd, 2008, 00:09	#19
Familyonthemove Senior Member Join Date: Oct 2006 Location: Mumbai Posts: 274	Well I have to give credit to the TataSky Engineer who called today. He fixed it! Now if it hadn't taken 6 phone calls, two payments and a shouting session I would have been impressed.

Apr 24th, 2008, 12:16	#24
puchoo Maha Guru Member Join Date: Nov 2006 Location: New Delhi & Himachal Pradesh (Shimla) Posts: 2,469	I am very very happy with my set top box and everything. Don't think ni will even explore a Tata or a Dish for a while...

User Name		Remember Me?
Password