TataSky - Incompetent & expensive non-service

Familyonthemove · Apr 22nd, 2008, 00:14

Here's a case of an institutionalised scam that all residents should be aware of ....

TataSky customer service is the usual call centre based combination of being kept on hold, asked for 20 digit PIN numbers and complaint references and congenitally unresponsive customer service people, but with the added spice of being lied to about engineers call out times and returning phone calls.

But to add the misery is the fact that when the engineer does not call to fix the problem, you are automatically charged Rs 900 for the 'call out'!

Then they cancel the call-out request as the issues 'has been fixed'.

When you say noboby called and the problem still exists - they charge you another Rs 300 to not call again.

It's actually cheaper to ditch the Tata digibox and start again with another service

capt_mahajan · Apr 22nd, 2008, 00:22

Sounds a bit like the Tata phone landline I had some years ago.
The story is elsewhere on indiamike, and not pretty.

That said, I know a few people who use tatasky and seem ok with it. But perhaps they haven't had a problem yet.

There are plenty of jobs in India in sales. After sales jobs don't seem to be advertised so much

Nick-H · Apr 22nd, 2008, 00:34

And will it manage a U-turn with the AC on?

If not, then it sounds like my old Tata Indica!

The real piss-off about this particular group is that the MD is one of those "every customer matters" types.

I think Maruti has got an after-sales department. We got so fed up with phoning us to see if we happy every time they did something that we told them not to, and if you say you aren't you very quickly get a call from the dealer about it.

Sorry; they don't do sattelite/cable TV

Brisso · Apr 22nd, 2008, 04:08

Outrageous ... go to the newspapers or current affairs media ... these organisations only respond to public shaming.

As well, go into a service centre and make a huge scene - demand to speak to the person in charge and make their life hell ...

brownboy66 · Apr 22nd, 2008, 12:16

for the price of a cheesecake I'm sure there is a certain IM member who will quite happily camp on their doorstep

For a beer I'll do it!

Sounds like tataindicom. Seems to be that when it comes to running hotels and making aircon units - they're good. Haven't tried their tea or consultancy services?? Their cars are a lottery (indicar bad, safari good) - but with communications its a case of run for the hills!

puchoo · Apr 22nd, 2008, 12:21

How exactly do they charge the 900 and the 300 INR...? is it added on to your bill or some other method?...

Its another typical case of companies focused so much on acquiring and retaining market share that they forget to put in place a good CRM...the end result is that your market share will never really grow like it should because you always have customers leaving you...

shashank.aggarwal · Apr 22nd, 2008, 12:32

Tata has lost Rs.1000 Crore last year on Tata sky. This was because they had heavily subsidized their product to get new customers...

Same with Dish TV, which has lost Rs.400 crore in similar fashion..

ebby · Apr 22nd, 2008, 12:55

Most cable operators have now switched to digital box connections but through cable which is extremely good. The drawback is that unless they give power through the cable, each time there is a power cut (which is frequent in summer) the signals stop. However, I have been with Tata Sky for the last six months without any hassles but like Captain says I have to wait till the first problem surfaces!

puchoo · Apr 22nd, 2008, 12:56

Our cable operator fortunately has power back up....the irony is that we dont...

ebby · Apr 22nd, 2008, 13:02

Ha puchoo buy an invertor but you may have to shell out a fat power bill

puchoo · Apr 22nd, 2008, 13:05

no way!!

i dont mind dealing with power cuts. Hats off to the guys who service our area though. Still to have even one so far and even last year they were pretty good with restoring the supply...by good i mean 2-3 hours but far far better than before.

shashank.aggarwal · Apr 22nd, 2008, 13:23

I have an inverter and it hardly made much of a difference to the power bill..maybe 10 %..not more than that..

puchoo · Apr 22nd, 2008, 13:24

Its got very little to do with the cost as far as im concerned. The power cuts we face are so small and they tend to occur once in a blue moon that i just dont feel the need to get one...unless ofcourse things change drastically for the worse.

ebby · Apr 22nd, 2008, 14:37

you are lucky. In karnataka we already have scheduled / unscheduled power cuts and it will worsen as summer progress and till the onset of monsoon.

puchoo · Apr 22nd, 2008, 14:39

Oh, i consider myself to be lucky and fortunate living in a place like Defence colony....short of praying to an electricity pole i appreciate the setup we have.

Quote:

Originally Posted by ebby

you are lucky. In karnataka we already have scheduled / unscheduled power cuts and it will worsen as summer progress and till the onset of monsoon.

Apr 22nd, 2008, 00:14	#1
Familyonthemove Senior Member Join Date: Oct 2006 Location: Mumbai Posts: 274	TataSky - Incompetent & expensive non-service Here's a case of an institutionalised scam that all residents should be aware of .... TataSky customer service is the usual call centre based combination of being kept on hold, asked for 20 digit PIN numbers and complaint references and congenitally unresponsive customer service people, but with the added spice of being lied to about engineers call out times and returning phone calls. But to add the misery is the fact that when the engineer does not call to fix the problem, you are automatically charged Rs 900 for the 'call out'! Then they cancel the call-out request as the issues 'has been fixed'. When you say noboby called and the problem still exists - they charge you another Rs 300 to not call again. It's actually cheaper to ditch the Tata digibox and start again with another service __________________ My Journal My Photos

Apr 22nd, 2008, 00:34	#3
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 26,905	And will it manage a U-turn with the AC on? If not, then it sounds like my old Tata Indica! The real piss-off about this particular group is that the MD is one of those "every customer matters" types. I think Maruti has got an after-sales department. We got so fed up with phoning us to see if we happy every time they did something that we told them not to, and if you say you aren't you very quickly get a call from the dealer about it. Sorry; they don't do sattelite/cable TV __________________ . Just one member of the IndiaMike Mod Team

Apr 22nd, 2008, 12:16	#5
brownboy66 Chicken 65 Join Date: Apr 2007 Location: New Delhi Posts: 2,267	for the price of a cheesecake I'm sure there is a certain IM member who will quite happily camp on their doorstep For a beer I'll do it! Sounds like tataindicom. Seems to be that when it comes to running hotels and making aircon units - they're good. Haven't tried their tea or consultancy services?? Their cars are a lottery (indicar bad, safari good) - but with communications its a case of run for the hills! __________________ "the last meal is history - its the next one that's important" - Garfield (the cat) IndiaMike Mod Team.... just some plonker with access to the mod tools

Apr 22nd, 2008, 12:21	#6
puchoo Forum Leader Join Date: Nov 2006 Location: New Delhi & Himachal Pradesh (Shimla) Posts: 3,765	How exactly do they charge the 900 and the 300 INR...? is it added on to your bill or some other method?... Its another typical case of companies focused so much on acquiring and retaining market share that they forget to put in place a good CRM...the end result is that your market share will never really grow like it should because you always have customers leaving you... __________________ Cheers! Sidharth Indiamike Mod team............the new kid on the block! puchoo.wordpress.com

Apr 22nd, 2008, 12:32	#7
shashank.aggarwal Mr. Badboy :D Join Date: May 2007 Location: ~ Dilli ~ Posts: 5,519	Tata has lost Rs.1000 Crore last year on Tata sky. This was because they had heavily subsidized their product to get new customers... Same with Dish TV, which has lost Rs.400 crore in similar fashion.. __________________ Travelogue - Around India Random Reviews

Apr 22nd, 2008, 00:22	#2
capt_mahajan (in charge of navel affairs) Join Date: Sep 2005 Location: India Posts: 10,113	Sounds a bit like the Tata phone landline I had some years ago. The story is elsewhere on indiamike, and not pretty. That said, I know a few people who use tatasky and seem ok with it. But perhaps they haven't had a problem yet. There are plenty of jobs in India in sales. After sales jobs don't seem to be advertised so much

Apr 22nd, 2008, 04:08	#4
Brisso Specialist muddler Join Date: Sep 2006 Location: Brisbane Posts: 533	Outrageous ... go to the newspapers or current affairs media ... these organisations only respond to public shaming. As well, go into a service centre and make a huge scene - demand to speak to the person in charge and make their life hell ...

Apr 22nd, 2008, 12:55	#8
ebby Brain dead member Join Date: Jun 2007 Location: Mysore, India Posts: 902	Most cable operators have now switched to digital box connections but through cable which is extremely good. The drawback is that unless they give power through the cable, each time there is a power cut (which is frequent in summer) the signals stop. However, I have been with Tata Sky for the last six months without any hassles but like Captain says I have to wait till the first problem surfaces!

Apr 22nd, 2008, 12:56	#9
puchoo Forum Leader Join Date: Nov 2006 Location: New Delhi & Himachal Pradesh (Shimla) Posts: 3,765	Our cable operator fortunately has power back up....the irony is that we dont...

Apr 22nd, 2008, 13:02	#10
ebby Brain dead member Join Date: Jun 2007 Location: Mysore, India Posts: 902	Ha puchoo buy an invertor but you may have to shell out a fat power bill

Apr 22nd, 2008, 13:05	#11
puchoo Forum Leader Join Date: Nov 2006 Location: New Delhi & Himachal Pradesh (Shimla) Posts: 3,765	no way!! i dont mind dealing with power cuts. Hats off to the guys who service our area though. Still to have even one so far and even last year they were pretty good with restoring the supply...by good i mean 2-3 hours but far far better than before.

Apr 22nd, 2008, 13:23	#12
shashank.aggarwal Mr. Badboy :D Join Date: May 2007 Location: ~ Dilli ~ Posts: 5,519	I have an inverter and it hardly made much of a difference to the power bill..maybe 10 %..not more than that..

Apr 22nd, 2008, 13:24	#13
puchoo Forum Leader Join Date: Nov 2006 Location: New Delhi & Himachal Pradesh (Shimla) Posts: 3,765	Its got very little to do with the cost as far as im concerned. The power cuts we face are so small and they tend to occur once in a blue moon that i just dont feel the need to get one...unless ofcourse things change drastically for the worse.

Apr 22nd, 2008, 14:37	#14
ebby Brain dead member Join Date: Jun 2007 Location: Mysore, India Posts: 902	you are lucky. In karnataka we already have scheduled / unscheduled power cuts and it will worsen as summer progress and till the onset of monsoon.

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