Online buying woes

#1 Aug 6th, 2014, 18:37
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#1
Maybe this is not a scam but annoyance to a degree and "puzzled" is the more appropriate term.

I bought a book ("The places in between" by Rory Stewart) online from Amazon, its MRP was Rs. 499, got it at Rs. 292, was really happy at the discount that I got. When I received the book, the MRP printed on the book was Rs 370 . Now I was really puzzled and checked the site once more - MRP Rs. 499 (Flipkart offers the same rate) and now it could be had at Rs. 410 (for a book whose MRP is Rs. 370 ). Maybe they are now selling a different edition, or maybe some other reason?

I am already skeptical about online buying and this incident really puts me off . Any opinion??
#2 Aug 6th, 2014, 18:42
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#2
Quote:
Originally Posted by trisha View Post I am already skeptical about online buying and this incident really puts me off . Any opinion??
Then don't buy online. Go to your local bookstore and buy it.
#3 Aug 7th, 2014, 01:15
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#3
What is a bookstore? We don't have these in this country. Is this like a landline or telegraph.?
#4 Aug 7th, 2014, 01:20
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#4
What is a book?
#5 Aug 7th, 2014, 01:25
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#5
Write to Amazon's customer services. They are excellent in the UK but I have no experience with the newly launched Indian operation.

I would guess that the publishers have increased the MRP and that is what is reflected on their site.
#6 Aug 7th, 2014, 01:27
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Originally Posted by Golghar View Post What is a book?
This is a book -

#7 Aug 7th, 2014, 01:59
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#7
Quote:
Originally Posted by trisha View Post Maybe this is not a scam but annoyance to a degree and "puzzled" is the more appropriate term.

I bought a book ("The places in between" by Rory Stewart) online from Amazon, its MRP was Rs. 499, got it at Rs. 292, was really happy at the discount that I got. When I received the book, the MRP printed on the book was Rs 370 . Now I was really puzzled and checked the site once more - MRP Rs. 499 (Flipkart offers the same rate) and now it could be had at Rs. 410 (for a book whose MRP is Rs. 370 ). Maybe they are now selling a different edition, or maybe some other reason?

I am already skeptical about online buying and this incident really puts me off . Any opinion??
It look like a case of inept employees.

What probably happened is that the new edition of the book is priced at Rs.499, as also appears from Flipkart's price. The person at Amzaon would have updated the new edition MRP to the same code as the earlier, but then realised that they still had copies of the old edition, priced at Rs.292, which they would have supplied to you.

So the employee kept the selling price at Rs.292, but forgot to change the MRP back to Rs.370. So you had an MRP of Rs.499 and a selling price of Rs.292.

Come to think of it, it might have been a great selling tactic too ! They did get you, didn't they, with that huge apparent discount.
#8 Aug 7th, 2014, 02:54
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#8
Was that order 'fulfilled by amazon'? if it wasn't, i dont think amazon proactively keeps tabs on what sellers are doing with the prices and MRPs. Must have been an action on the part of the seller, whether deliberate or accidental is anyone's guess.
Ils sont fous, ces Romains!
#9 Aug 7th, 2014, 03:07
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#9
I'm not sure I understand why this experience would put you off. You saved RS. 207 from the asking price and still under the MRP by 78.

You should buy more online!
#10 Aug 7th, 2014, 12:28
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#10
I agree with the OP its a matter of principle. Return the book at 292 and buy the new printing at say 330 and show them..
#11 Aug 7th, 2014, 12:44
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#11
I've made many purchases online, several with Amazon. Most of my problems have been with local couriers trying to exact an additional delivery charge, or simply not delivering the package. The box usually arrives so mangled, the contents are exposed. On several occasions, the products were damaged. I've contacted Amazon customer service. They replied with a very sympathetic unscripted message, but we're ultimately ineffective. Other companies have been more responsive. I don't think Amazon can overcome the logistical problems in India right now.
Buying from local shops is my preference, but some items can not be found at a fair price, or simply cannot be found. I'm debating whether I should risk ordering a guitar online. It might be fun to see just what condition it is in on arrival.
#12 Aug 7th, 2014, 12:57
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#12
Ship it well insured kindly..
#13 Aug 7th, 2014, 13:51
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#13
Quote:
Originally Posted by ViShVa View Post I would guess that the publishers have increased the MRP and that is what is reflected on their site.
Quote:
Originally Posted by pap View Post It look like a case of inept employees.
So the employee kept the selling price at Rs.292, but forgot to change the MRP back to Rs.370. So you had an MRP of Rs.499 and a selling price of Rs.292.

Come to think of it, it might have been a great selling tactic too ! They did get you, didn't they, with that huge apparent discount.
Quote:
Originally Posted by AnkitArora View Post Must have been an action on the part of the seller, whether deliberate or accidental is anyone's guess.
This is what must have happened. I didn't think of it. Thanks for the insights friends.

Quote:
Originally Posted by tjs View Post I'm not sure I understand why this experience would put you off. You saved RS. 207 from the asking price and still under the MRP by 78.

You should buy more online!
I am not put off because I got it under MRP but because of the maneuvering tactics. Anyways buying online IS more convenient albeit with a pinch of salt .
#14 Aug 7th, 2014, 16:57
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#14
Quote:
Originally Posted by iamgorman View Post I've made many purchases online, several with Amazon. Most of my problems have been with local couriers trying to exact an additional delivery charge, or simply not delivering the package. The box usually arrives so mangled, the contents are exposed. On several occasions, the products were damaged. I've contacted Amazon customer service....
again, you have to make a distinction between buying from amazon from buying from amazon marketplace with 3rd party sellers. i think amazon would not be that careless with shipping, but many(most?) sellers are. i prefer amazon whenever possible, even if the price is a bit higher. you should, at the least, leave negative feedback for the seller.
#15 Jul 27th, 2015, 05:57
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#15

bought on flipkart- paid cash

I bought a cellphone through Flipkart. Delivered to my hotel in Delhi when they said they would no hassles. I chose the pay by cash on delivery option, so just left the cash with the reception. Collected when we came back.

If I have to buy online again in future in India, I will use the COD payment method again. I had no issues with delivery being late or parcel being damaged. MRP was what it was supposed to be.

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