India Post: parcel possibly detained by customs - how to contact?

#1 Nov 19th, 2015, 20:03
Join Date:
Nov 2015
Location:
Brighton
Posts:
6
  • Louiseg20 is offline
#1
Hi there. I posted a parcel from jaislamer on around 10th October, to the UK.

No tracking info was available so I went in to the nearest post office to enquire. I was told it reached Delhi on the 16th and there's no further info. They said their guess is that it's been detained by customs and when they asked what was inside I listed the items (scarves, some spices, two raincoats) then mentioned I also had my broken iPod and broken kindle/ereader. Th said electrical items are restricted so it's most likely been detained.

I've had no contact - though I don't see how I would be contacted as I gave no email or phone number on the parcel. The return/shipped from address was a friends hostel in jaisalmer who says they've received no letters or sign of the parcel.

The post office said I cannot contact Delhi customs, and on india post's website there are no numbers to call. The complaints form is just for complaints about staff behaviour etc.

Does anyone know how I can find out if the parcel has definitely been detained, and if so how to retrieve it or get it returned to jaisalmer?

I've googled endless pages to find numbers and I've tried every number relating to Delhi post office/customs/complaints etc and have had no answer or just that the number is not in use.

Any advice on this tedious situation would be greatly appreciated!! I struggle enough back in the UK with Royal Mail, let alone the Indian postal system!!

Would love to get the parcel as it contained Christmas presents for the family. Thanks in advance.
#2 Nov 19th, 2015, 20:41
Learning... from others' experiences!
Join Date:
Sep 2011
Location:
India
Posts:
12,621
  • Prakaant is offline
#2
Sorry to hear state of affairs in your case...

Hope, you have visited this webpage. Thought could have helped in some way...

Also, might have gone through this webpage which have information on custom declaration...

Also, please visit this webpage to check the contact numbers of Foreign Post Office Mumbai.
#3 Nov 23rd, 2015, 10:16
Join Date:
Nov 2015
Location:
Brighton
Posts:
6
  • Louiseg20 is offline
#3
Thanks Prakaant. I will try the phone numbers from that link today. I couldn't see anything about electrical items being banned, but I've been trying to think back to when I filled in the customs declaration form and I've got a feeling I didn't write 'iPod and kindle' and perhaps this is why it's been stopped. So will be my fault but I still hope I can get it sorted.

If I get any further I will update. Thanks again.
#4 Nov 23rd, 2015, 13:07
Join Date:
Sep 2001
Location:
Land that shakes and bakes.
Posts:
14,991
  • edwardseco is offline
#4
Good luck dealing with them I spent a day with a real "fixer" managing things in person on an incoming item and we finally succeeded. I was an important diplomat and my mother was blind and dying. As we were leaving someone called us back and in the noise of Mumbai we didn't hear them and bolted..
#5 Dec 20th, 2015, 12:32
Join Date:
Nov 2015
Location:
Brighton
Posts:
6
  • Louiseg20 is offline
#5
Just to tie this thread up - I finally received an email saying my parcel has been returned to jaisalmer. They say it's because I paid an insufficient amount and the UK address was 'incomplete' (totally wrong as its where I grew up half of my life!) I paid the amount I was told to pay by the person employed to work in the post office, despite that I've been told I have to pay the full amount - and they won't deduct what I already a paid so far.

I'm now in a different country anyway so hopefully my friend in jaisalmer can sort it for me and finally get it sent once again.

Thanks for your help everyone.
#6 Dec 20th, 2015, 12:33
Join Date:
Nov 2015
Location:
Brighton
Posts:
6
  • Louiseg20 is offline
#6
Just to tie this thread up - I finally received an email saying my parcel has been returned to jaisalmer. They say it's because I paid an insufficient amount and the UK address was 'incomplete' (totally wrong as its where I grew up half of my life!) I paid the amount I was told to pay by the person employed to work in the post office, despite that I've been told I have to pay the full amount - and they won't deduct what I already a paid so far.

I'm now in a different country anyway so hopefully my friend in jaisalmer can sort it for me and finally get it sent once again.

Thanks for your help everyone.
#7 Dec 21st, 2015, 10:23
Learning... from others' experiences!
Join Date:
Sep 2011
Location:
India
Posts:
12,621
  • Prakaant is offline
#7


It would be great if you could keep us updated on the progress!
#8 Mar 1st, 2016, 12:24
Join Date:
Nov 2015
Location:
Brighton
Posts:
6
  • Louiseg20 is offline
#8
Update is it's STILL in jaisalmer. My only contact there has stopped responding - can't seem to get hold of him. He said he went there to pay the remaining amount but they were just not helping him and told him to come back another day.

Since then I have emailed several times asking if there is any way I could send the money myself using online banking or PayPal or something and they haven't replied.

So it's just either sat there or been disposed of!!!

I'm wondering whether to post again on the forum and see if anyone who might live in jaisalmer can post it for me and I will send the money....!

I don't even know if they still have the parcel anymore though! In England if things are sat in a post office longer than two weeks they dispose of them!!
#9 Mar 2nd, 2016, 10:31
Join Date:
Sep 2001
Location:
Land that shakes and bakes.
Posts:
14,991
  • edwardseco is offline
#9
The stuff of thieves' markets everywhere. Do they still have that in Chennai.?
#10 May 9th, 2016, 14:14
Join Date:
Dec 2008
Location:
Darjeeling
Posts:
45
  • emmaindarj is offline
#10
does anyone know if the Foreign Post Office site linked above http://foreignpostmumbai.blogspot.in...omer-care.html is genuine? would seem unusual for a government office to have a blogspot surely? and for the official contact details to be a gmail address??
is this an agent/fixer perhaps? woudl appreciate any thoughts, thanks
#11 May 9th, 2016, 16:05
Learning... from others' experiences!
Join Date:
Sep 2011
Location:
India
Posts:
12,621
  • Prakaant is offline
#11
Quote:
Originally Posted by emmaindarj View Post does anyone know if the Foreign Post Office site linked above http://foreignpostmumbai.blogspot.in...omer-care.html is genuine? would seem unusual for a government office to have a blogspot surely? and for the official contact details to be a gmail address??
is this an agent/fixer perhaps? woudl appreciate any thoughts, thanks
Thanks for your concerns!

The link was provided just to give the contact numbers of officers.

It would be great if you could cross-check the numbers displayed on the site and get back to enlighten us!

Similar Threads

Title, Username, & Date Last Post Replies Views Forum
Parcel sent from New Zealand stuck in customs for a month! Aug 5th, 2013 03:12 4 3352 Scams and Annoyances in India
Help! Missing India Post Parcel! Mar 25th, 2013 15:11 3 4563 Mumbai (Bombay)
Parcel sent from US to Pune stuck in Mumbai Customs!!! Please help! Nov 9th, 2012 12:36 12 20017 Scams and Annoyances in India


Posting Rules

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
Forum Rules»
Trackbacks are Off
Pingbacks are Off
Refbacks are Off
Thread Tools
Display Modes

Search Engine Optimization by vBSEO 3.3.2
© IndiaMike.com 2017
Page Load Success