GPS unit got flicked at the MyTVS service center - Guindy (Chennai)

abhi182 · May 23rd, 2008, 15:15

Ranting off---am pi$$ed off at them...

Gave my car for service few days ago to the My TVS service center at Guindy, Chennai
My Holux GPS unit was lying along with tonnes of other stuff in the cubbyhole next to the gear shift...a small and rather uninteresting looking device

The car was delivered back to my office in the evening ... Couple of hours later, when drivig back home, I realized the GPS unit is gone

Called up the service center p%icks...the service manager's first comment was a disclaimer...that our driver did ask you to remove valuable stuff from the car..
he also said he will check with his service staff, I guessed the device was as good as gone....

Called him again next day, he said he couldn't get it..
Even though I did not expect to get it back, what irked me was the extremely dis-interested attitude of the service manager....
I really doubt if he even bothered to ask his folks about it.

Been a few days now so there is no point creating this thread either, but general rant-off...

Nick-H · May 23rd, 2008, 21:22

Mrs N insists we empty everything out of the car.

In fact, when I suggested a local garage for something, rather than Maruti Service Centre, she said they would quite likely replace parts with older or unbranded ones!

Sorry to hear about your unit.

capt_mahajan · May 23rd, 2008, 21:39

Mod note: Moved to 'Scams and Annoyances' from Masala Chai where more people can see it

Sorry to hear that, abhi. Annoying.

My Maruti service centre steals pens, because thats the only thing I have left behind by mistake. I leave only the spare tyre without any tools, easy to check.

abhi182 · May 23rd, 2008, 23:23

Thanks Captain

didn't notice the existence of this section

crvlvr · May 23rd, 2008, 23:34

File a police complaint and ask them (you may have to shell out a littl bit of baksheesh) investigate/question the staff. I suspect your GPS will magically turn up. Or, you will disrupt the business enough for management to offer you some compensation. I think this is worth doing as those GPS units are quite expensive.

saajan_20 · May 24th, 2008, 04:05

Everything from spare change cd s keychains even ciggerates generally the small items which can be pocketed get flicked !! And not only maruti honda toyota even three point star service guys dont spare you here . Generally it s the job hand which aint working on your car spies on such item s and pockets them !! The foreman who is on your car and signs the job card shall be least bothered to do it !! Noticed this back in 96 thats when mercedes' service centre came up novel idea of letting the customer sit across a glass partition and watch his/her prized possesion getting serviced !!
The idiots who was suppose to vaccum and wipe of stains from upholstery carpet flooring absent mindedly picked up a pack of ciggerate s and pocketed them right in front of my eyes !!

dzibead · May 24th, 2008, 04:17

Quote:

Originally Posted by saajan_20

The idiots who was suppose to vaccum and wipe of stains from upholstery carpet flooring absent mindedly picked up a pack of ciggerate s and pocketed them right in front of my eyes !!

machadinha · May 24th, 2008, 21:24

In a case like this, wouldn't the classic mere threat of going to the police put in some weight? Or would a shop like this be expected to keep a dreaded "complaints book" that one could ask for? Both should be done in person of course, not over the phone.

Nick-H · May 24th, 2008, 23:03

I think that the complaints book thing is more for govt stuff like railways.

machadinha · May 24th, 2008, 23:12

Yes, I see. So how's about threatening on the spot to go to the police and have them suddenly be that more responsive to you? Or is that too rose-colored?

Hyderabadi · May 24th, 2008, 23:26

Quote:

Originally Posted by machadinha

Yes, I see. So how's about threatening on the spot to go to the police and have them suddenly be that more responsive to you? Or is that too rose-colored?

That would depend on who has more (number/power) contacts, I guess. You or the other guy.

Nick-H · May 24th, 2008, 23:27

First you have to get the guy to remove his feet from the desk and open his eyes.

...I don't know; I have never had to report anything to the police, and I hope it stays that way but, from what I hear and read, notwithstanding the fact that it helps to be middle class, it is not a process that one really wants to get into.

Let's face it; you report your house or car broken into in UK; a policeman fills in some forms. That's the end of the story, mostly

.

machadinha · May 24th, 2008, 23:32

Yes, no, I have no illusions about the actual reporting it, not where I live either, and certainly not in India, from what I hear.

Just about the supposed leverage that threatening it may sometimes give you

I hear this may work in a place like India; although admittedly if the other guy has the better contacts, it may merely result in some extra derision I'm sure -- or worse, perhaps

Nick-H · May 24th, 2008, 23:38

The way to go with most car dealers is to to talk to the manufacturer, but experiences will vary widely from a brush off to a very concerned telephone call.

Maruti have a reputation for following up complaints, perhaps they have the best reputation in the field for customer service. It is one reason for the popularity of their cars here.

abhi182 · May 25th, 2008, 02:08

ummm, the unit itself was a 2.5K INR worth bluetooth GPS set which is (rather was being) used in conjuntion with my Car PC (yes, I have a fully featured self built car PC

, but that's another story)

Thus the price of the unit itself is not worth the hassle of a police complaint and the associated headaches

As for Maruti's responsiveness, they are leaps & bounds ahead of any other make...of late, they have really tightened the customer care noose around their service centers

Reminds of a funny story, a few weeks ago, the lady's Maruti came back from a scheduled service.. the next day, i get a feedback call (at least that's what I thought) from the service center asking me to rate my satisfaction with the service on a scale of 1-10

Now I had no reason to complain, they pro-actively called me to remind a service was due, sent a driver who reached for the pick up spot on time, sent back the car on the exact promised time and did not charge me a paisa since it was a free service(except for the tip i paid the driver)

So I said, well, 8
the lady on the other end got a lil whiney and actually requested (almost begged) me to give a 9 or a 10 as 8 or below is marked as a -ve score for them...so well, I said fine, let's make it a 9.

The next day, i got a call from a outstation number (Gurgaon IIRC, since thats where maruti is headquartered) asking me the same question...

Thats when I realized the previous day's call was a ploy (albeit harmless) by the service center to keep their ratings high when the actual feedback gathering call from the mother Ship comes..I didn't let them down and gave them a 9.5

May 23rd, 2008, 15:15	#1
abhi182 Member Join Date: Jan 2004 Location: Madras! Posts: 78	GPS unit got flicked at the MyTVS service center - Guindy (Chennai) Ranting off---am pi$$ed off at them... Gave my car for service few days ago to the My TVS service center at Guindy, Chennai My Holux GPS unit was lying along with tonnes of other stuff in the cubbyhole next to the gear shift...a small and rather uninteresting looking device The car was delivered back to my office in the evening ... Couple of hours later, when drivig back home, I realized the GPS unit is gone Called up the service center p%icks...the service manager's first comment was a disclaimer...that our driver did ask you to remove valuable stuff from the car.. he also said he will check with his service staff, I guessed the device was as good as gone.... Called him again next day, he said he couldn't get it.. Even though I did not expect to get it back, what irked me was the extremely dis-interested attitude of the service manager.... I really doubt if he even bothered to ask his folks about it. Been a few days now so there is no point creating this thread either, but general rant-off... __________________ My Winter Leh trip Photos

May 23rd, 2008, 21:22	#2
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 26,771	Mrs N insists we empty everything out of the car. In fact, when I suggested a local garage for something, rather than Maruti Service Centre, she said they would quite likely replace parts with older or unbranded ones! Sorry to hear about your unit. __________________ . Just one member of the IndiaMike Mod Team

May 24th, 2008, 21:24	#8
machadinha Not Your Guru Member Join Date: Jan 2005 Location: yörp Posts: 10,521	In a case like this, wouldn't the classic mere threat of going to the police put in some weight? Or would a shop like this be expected to keep a dreaded "complaints book" that one could ask for? Both should be done in person of course, not over the phone. __________________ Reading tips, all picked up at IndiaMike : INDAX's A Comprehensive Guide To India / Dinoj Surendran's Desi Humor / ITHVC on Culture Shock & Travel Health / JetLag Travel Guides For the Undiscerning Traveller / India Travel Links

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May 23rd, 2008, 21:39	#3
capt_mahajan (in charge of navel affairs) Join Date: Sep 2005 Location: India Posts: 10,100	Mod note: Moved to 'Scams and Annoyances' from Masala Chai where more people can see it Sorry to hear that, abhi. Annoying. My Maruti service centre steals pens, because thats the only thing I have left behind by mistake. I leave only the spare tyre without any tools, easy to check.

May 23rd, 2008, 23:23	#4
abhi182 Member Join Date: Jan 2004 Location: Madras! Posts: 78	Thanks Captain didn't notice the existence of this section

May 23rd, 2008, 23:34	#5
crvlvr Guru Join Date: Sep 2004 Location: Hollywood Posts: 4,474	File a police complaint and ask them (you may have to shell out a littl bit of baksheesh) investigate/question the staff. I suspect your GPS will magically turn up. Or, you will disrupt the business enough for management to offer you some compensation. I think this is worth doing as those GPS units are quite expensive.

May 24th, 2008, 04:05	#6
saajan_20 Senior Member Join Date: Feb 2005 Location: bombay {mumbai} Posts: 322	Everything from spare change cd s keychains even ciggerates generally the small items which can be pocketed get flicked !! And not only maruti honda toyota even three point star service guys dont spare you here . Generally it s the job hand which aint working on your car spies on such item s and pockets them !! The foreman who is on your car and signs the job card shall be least bothered to do it !! Noticed this back in 96 thats when mercedes' service centre came up novel idea of letting the customer sit across a glass partition and watch his/her prized possesion getting serviced !! The idiots who was suppose to vaccum and wipe of stains from upholstery carpet flooring absent mindedly picked up a pack of ciggerate s and pocketed them right in front of my eyes !!

May 24th, 2008, 23:03	#9
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 26,771	I think that the complaints book thing is more for govt stuff like railways.

May 24th, 2008, 23:12	#10
machadinha Not Your Guru Member Join Date: Jan 2005 Location: yörp Posts: 10,521	Yes, I see. So how's about threatening on the spot to go to the police and have them suddenly be that more responsive to you? Or is that too rose-colored?

May 24th, 2008, 23:27	#12
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 26,771	First you have to get the guy to remove his feet from the desk and open his eyes. ...I don't know; I have never had to report anything to the police, and I hope it stays that way but, from what I hear and read, notwithstanding the fact that it helps to be middle class, it is not a process that one really wants to get into. Let's face it; you report your house or car broken into in UK; a policeman fills in some forms. That's the end of the story, mostly .

May 24th, 2008, 23:32	#13
machadinha Not Your Guru Member Join Date: Jan 2005 Location: yörp Posts: 10,521	Yes, no, I have no illusions about the actual reporting it, not where I live either, and certainly not in India, from what I hear. Just about the supposed leverage that threatening it may sometimes give you I hear this may work in a place like India; although admittedly if the other guy has the better contacts, it may merely result in some extra derision I'm sure -- or worse, perhaps

May 24th, 2008, 23:38	#14
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 26,771	The way to go with most car dealers is to to talk to the manufacturer, but experiences will vary widely from a brush off to a very concerned telephone call. Maruti have a reputation for following up complaints, perhaps they have the best reputation in the field for customer service. It is one reason for the popularity of their cars here.

May 25th, 2008, 02:08	#15
abhi182 Member Join Date: Jan 2004 Location: Madras! Posts: 78	ummm, the unit itself was a 2.5K INR worth bluetooth GPS set which is (rather was being) used in conjuntion with my Car PC (yes, I have a fully featured self built car PC , but that's another story) Thus the price of the unit itself is not worth the hassle of a police complaint and the associated headaches As for Maruti's responsiveness, they are leaps & bounds ahead of any other make...of late, they have really tightened the customer care noose around their service centers Reminds of a funny story, a few weeks ago, the lady's Maruti came back from a scheduled service.. the next day, i get a feedback call (at least that's what I thought) from the service center asking me to rate my satisfaction with the service on a scale of 1-10 Now I had no reason to complain, they pro-actively called me to remind a service was due, sent a driver who reached for the pick up spot on time, sent back the car on the exact promised time and did not charge me a paisa since it was a free service(except for the tip i paid the driver) So I said, well, 8 the lady on the other end got a lil whiney and actually requested (almost begged) me to give a 9 or a 10 as 8 or below is marked as a -ve score for them...so well, I said fine, let's make it a 9. The next day, i got a call from a outstation number (Gurgaon IIRC, since thats where maruti is headquartered) asking me the same question... Thats when I realized the previous day's call was a ploy (albeit harmless) by the service center to keep their ratings high when the actual feedback gathering call from the mother Ship comes..I didn't let them down and gave them a 9.5

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