Dental Ripoff

#1 Nov 10th, 2013, 07:12
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  • ivyowl is offline
#1
I recently returned to the US after having extensive dental work done. One of my crowns in the front came loose and off already. I have had a chance to examine the crown and I see it is not the crown I paid for. In case you don't know about crowns I won't go into the details. It is just when it was removed I can see the inside is made of metal instead of Porcelain and so it is a much cheaper crown. I already emailed the dentist twice regarding my loose tooth but I haven't received a response.

I haven't emailed him about the crowns being the wrong crowns yet. This is a much more serious thing then a loose crown. I don't want to act till I am sure how to proceed. I am asking advice here.

I received a certificate of guarantee from the lab the dentist uses for all my crowns. I attempted to access the website of the lab the dentist uses but it is down. Or I can't access from this computer. I did a Whois search on the domain name and have obtained some contact information but haven't contacted them yet either.

I have taken a photo of my mouth and of me holding the crown and smiling with a missing tooth. And I took a close up photo of the crown showing the metal margins and lack of translucency.

I plan to see another dentist to verify the crowns are made of an inferior material and have the dentist here email that dentist. This would serve as proof that I was ripped off. I do not know who to blame, the dentist or the lab. Or both.

If he continues to give me a hard time and insist I return to India to have it replaced I don't know if I can return to India soon. But I got a funny feeling they are just going to try to blow me off like he's been doing

Is there any advice how to deal with this? And if I can't resolve it how can I at least make sure he doesn't completely get away with it? Is there some medical board in India I can at least complain to? I know I probably can't do much legally but at least I can be very loud about this whole thing.

This dentist runs a huge practice in India and is on talk shows out there. He has A LOT of customers here and abroad.
#2 Nov 10th, 2013, 08:04
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  • surinder20e is offline
#2
last year my dentist charged more then 800$ on my one tooth including root canal, and this year charged 1200$ for gold crown, and told me if crown come out, then I have to bring it back and he will cement it again. Porcelain crown can be chipped or break so I prefer gold crown, spending 2000$.

You can keep your crown and whenever you visit your Doctor, he will fix it. In India if you want you can send legal notice.
Best Regards,
#3 Nov 10th, 2013, 11:33
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  • adam00121 is offline
#3
http://www.mciindia.org/VigilanceCorner.aspx

you will need to check if that doctor is a member of MCI. they generally are. This is one way for the complaint mechanism.

you may like to talk to the doctor first, and get his response (always written down, oral does not work anymore), consult a lawyer, and file negligence case (if he refuses to take care of your problem). Would it be more expensive to go to india, and have the same doctor fix it, than it would be in your current place?

you are burdened by distance, so better figure out what it is you want out of this, before starting the process.

if you take to online complaints, in some forums, remember that you are generally not anonymous, and can be traced. While you can be loud, i need not tell you (usa people generally are more aware of this, i find), you can be counter-sued too.
#4 Nov 10th, 2013, 13:13
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  • Nick-H is offline
#4
I'm not a dentist, nor am I medically qualified in any way, but I have heaps of crowns.

It's no big deal if a crown falls off. Maybe, in a perfect world, it wouldn't happen, but, occasionally it does.
Quote:
You can keep your crown and whenever you visit your Doctor, he will fix it
If I keep a crown like that more than a couple of days I get told off by my dentist. Without the crown the other teeth will move, and the gap will not be the same. A quickly replaced crown requires nothing but glue; leave it a few days and grinding will be necessary. Let me pass on the advice: when crowns come unstuck, get them replaced immediately!
Quote:
It is just when it was removed I can see the inside is made of metal instead of Porcelain and so it is a much cheaper crown.
It's the normal way of making a crown. The visible surface is porcelain. I know there are porcelain/ceramic alternatives: if that is what you were sold, and at a higher price, then I guess you have a right to feel pissed off.
Quote:
last year my dentist charged more then 800$ on my one tooth including root canal
Good grief, that must be more than ten times the price in India!

I lost a tooth recently. When the jaw is settled I will need a 3-tooth bridge to deal with the gap (the adjacent teeth are crowned already so there is no further natural tooth loss in having this done). The estimate is 3*Rs.4,500=Rs.13,500.
#5 Nov 10th, 2013, 18:00
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  • ivyowl is offline
#5
Quote:
Originally Posted by adam00121 View Post http://www.mciindia.org/VigilanceCorner.aspx

if you take to online complaints, in some forums, remember that you are generally not anonymous, and can be traced. While you can be loud, i need not tell you (usa people generally are more aware of this, i find), you can be counter-sued too.
I can't just be quiet and let him do this to other people though. I will request legal advice first but I don't think it's slander if I am telling the truth. I am going to get a statement from two dentists that these crowns are not porcelain/ceramic

Quote:
Originally Posted by Nick-H View Post I'm not a dentist, nor am I medically qualified in any way, but I have heaps of crowns.

It's the normal way of making a crown. The visible surface is porcelain. I know there are porcelain/ceramic alternatives: if that is what you were sold, and at a higher price, then I guess you have a right to feel pissed off.
He sold me 10 porcelain ceramic options but instead I apparently ended up with metal porcelain crowns. So yes I am pissed off. I was ripped off for a couple thousand dollars. And at the very least I am not about to let him do it to someone else. I want my money back.

This is not about my crown falling off. That is a small issue. But when I emailed him asking advice on the type of glue I should use to glue it back on
(seeing as the crown was supposed to be ceramic) I got no response to two emails. So I am prepared to be ignored now.

Here is my plan. I am going to email him the photos of the crown, and a statement from two local dentists saying the crowns are metal/porcelain and NOT porcelain/ceramic.

If I don't hear from him I will call him and ask him to contact me though email. I will also contact the lab he uses. And I will send them a photo of the warranty card for the crowns from that lab with a statement that these crowns were not porcelain. I will save all the letters I wrote.

Then I will take all of this and file a complaint to whoever I can. I shouldn't have to go back to India for a refund. Not with the proof I have that the crowns are not the ones I paid for. They were counting on me going far away
and be unable to come back.

They need to stop doing this to people. The only reason I found out about this is my crown came off. I don't think my crown was supposed to come off That is the only reason I caught them. Because the crowns look good. But I didn't know they were supposed to look better.

Thanks for the link. It's just what I wanted. Do have any other tips for me?

Quote:
Originally Posted by Nick-H View Post I'm not a dentist, nor am I medically qualified in any way, but I have heaps of crowns.

It's the normal way of making a crown. The visible surface is porcelain. I know there are porcelain/ceramic alternatives: if that is what you were sold, and at a higher price, then I guess you have a right to feel pissed off.
He sold me 10 porcelain ceramic options but instead I apparently ended up with metal porcelain crowns! So Yes I am pissed off. I was ripped off for a few thousand dollars!

And at the very least I need to get it out there so other people will have the heads up on him.

To clarify this isn't about my crown coming off(but thanks for the advice ) I wrote him a letter when my crown came off asking his advice about glue(since they were supposed to be ceramic). But there was no response to either letter. Now I've noticed they they ripped me off on the crowns.

This is what I plan to do. I plan to get a statement from two dentists that are local that these crowns are metal/porcelain. And I am going to email those and my pictures to the dentist. If he continues to ignore me I will email the lab(??). And then ..should I threaten to file a complaint or should I just do it?

I am already looking around for a lawyer in India but I can't spend the cash. I just don't have it. I can't spend the cash to go out there. I spent all my money in India already. I can't even really afford to get this tooth fixed where the crown came off. I have to save up again if I want to go back to India. I want to take any legal action I can. I realize it might be too expensive to sue. They shouldn't be doing this to people.

The only reason I found out about this rip off is my crown came off. I think it was fitted wrong because it was a hard area. They made the crowns look good so I couldn't really tell. That is just because I am not experienced with crowns. I spent too much money because he sold me on these particular crowns.

I checked and he is not a member of MCI. Do you know of anywhere else I can complain?
Last edited by JuliaF; Nov 10th, 2013 at 19:17.. Reason: merged consecutive posts
#6 Nov 10th, 2013, 19:01
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  • fsg is offline
#6
Why did you not do your homework beforehand.

How much did the trip cost in total?

Do not complain now if you were scammed.

Sadly that is India and getting worse
#7 Nov 10th, 2013, 19:15
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  • RWeHavingFunYet is offline
#7
You are making too much noise for nothing. Crowns coming off loose is very common in the initial stages and later too. Your crown came loose, so go to a dentist and ask him to glue it back. As Nick had mentioned, the porcelain crown is only cosmetic, the glueing surface is always a metal otherwise glue won't stick.

Your threats or complaints won't work. Remember it is India.

Your dentist is ignoring your emails and complaints, because he knows you are a ignorant fool when it comes to crowns.

I have taken a photo of my mouth and of me holding the crown and smiling with a missing tooth.

Can you post the photo here so that we can give you more free practical advise.

Hey Amigo, since you're in southern california wondering why you did not go to Mexico.

Finally, my grandma always used to say: You get what you paid for.

Keep smiling. . . . . . Oops
#8 Nov 10th, 2013, 19:31
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  • ivyowl is offline
#8
You didn't read that very well.
#9 Nov 10th, 2013, 20:28
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  • ivyowl is offline
#9
I have really bad learning disabilities and generally tend to attract really rude responses from people. This is why I don't post on forums much. But thanks to those of you who did try to help. I got some good answers on Yahoo India about this topic. Take care all. Thanks
#10 Nov 10th, 2013, 20:58
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  • JOHNLORD is offline
#10
My desktop connection is not not working so I am typing this on my phone so please bear with me.

Complaints about dentists should be sent to the IDA indian dental association.

I have not heard of guarantee cards for crowns.

It sounds like you wre charged a bit too too much.

As for getting your money back you have two chances ---fat chance and no chance.
Lord, Grant me the Serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to hide the bodies of those people I had to kill because they pissed me off.
#11 Nov 10th, 2013, 23:27
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  • Nick-H is offline
#11
ivyowl, curious to know (if you don't mind telling more) how many crowns you got for your couple of thousand dollars? It seems like a lot, I think I need to see the number in rupees?

I believe that the cost of a crown, at my dentist, is about equivalent to the price of a bridge that I mentioned earlier: maybe around 4,500 each. That will be of the metal/porcelain kind.

It seems that some of the people who have replied to you are not aware of some of the new crown types. In practice, I am not either, but I have heard of them. Are the all-porcelain ones much more expensive that the metal/porcelain? I do understand that your problem is not so much with the fact the crown fell off, but with the fact that it is not what was promised to you, and, supposedly, if that one is not, then doubts are cast on the rest of the treatment.

rWe, he didn't get what he paid for. That is the problem.

As I mentioned, I'm pretty experienced at having crowns (far too many!). I don't recall any of my crowns, in themselves, failing. If I loose a crown, it is not the fault of the crown, but problems with the remaining root or surrounding bone. In the case of my latest gap (the first in about nine years), there was an infection, treated, but then the root broke, so bye bye root, crown and all.

A guarantee seems strange. The crowns themselves really do have a long life, but no dentist, however brilliant, can guarantee no further trouble with the root. Seems odd. Seems more like marketing than anything useful --- but, of course, I don't know what it says.
#12 Nov 11th, 2013, 06:40
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  • redninja is offline
#12
Get your crown repaired at home and put this one down to experience--let it go-- we all live and learn.
You will not get any satisfaction on the legal front, especially if your vast legal resources are based on a random question on a travel forum for the name of a " Good Lawyer in India "--- i'd take tap dancing blindfolded in a mine field, over instigating legal proceedings in India-- and i have excellent legal contacts in India.

My dentist in Melbourne charges $2500 to $3000 for a crown--what did you pay for your 10 crowns, i'll bet nowhere near $30,000. Cut your losses and start smiling again.
#13 Nov 11th, 2013, 07:36
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  • RWeHavingFunYet is offline
#13
Quote:
Originally Posted by Nick-H View Post rWe, he didn't get what he paid for. That is the problem.

Thanks, now I understand the problem. ivybowl is saying the dentist sold 10 porcelain-ceramic crowns but gave 10 metal-porcelain crowns. I was aware that the gluing part inside of crown is metal but ivybowl is insisting inside has to be porcelain and no metal.

ivybowl needs to check with a local dentist and ascertain she was ripped off first. Also, it will be interesting to see if such a thing as all-porcelain without metal anywhere on crown, exits.
#14 Nov 11th, 2013, 09:14
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  • DrRudi is offline
#14
Quote:
Originally Posted by RWeHavingFunYet View Post Also, it will be interesting to see if such a thing as all-porcelain without metal anywhere on crown, exits.
Yep - paradoxically whilst not as strong as a metal-fused crown, they wear down opposing teeth more rapidly. They are quite brittle - useful for front teeth; but not for molars.

Supposedly provide better colour-matching, however in the days of "Hollywood White Number 1" teeth, that seems a bit redundant.

(Not a dentist, but I have two dental implants).

The first implant actually came loose, so it was replaced with all repair work at the dentist's cost (part of his work guarantee). Of course, I just had to travel across town, not across the world.
Gone.
#15 Nov 11th, 2013, 10:02
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  • adam00121 is offline
#15
this is the site for dentist association
http://www.ida.org.in/

I don't see any place where you can lodge complaints, i think it is more of an association than any body that is going to act on behalf of patients like you.

If you take the legal route, i am guessing that the jurisdiction will be india, so you will have more problems, and expenses. Local presence, local lawyers etc.

this sort of situations are the drawbacks one faces when using medical tourism. The doctors are so far off that you cannot go back, if shoddy work is done, or something else pops up that cannot be taken care of remotely.

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