Be careful: Booking with MakeMyTrip - Paid for but no ticket

#1 Jul 31st, 2011, 10:12
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  • TravelerSimple is offline
#1
While making bookings through the MakeMyTrip website, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'booking had timed out'. So, the payment had now been deducted from my account and there was no ticket to show for it. When MakeMyTrip was contacted, they said that the money was stuck in the payment gateway. Appreciating that these things do happen with on line payment systems, I tried making the booking again on the following day. Same website, same outcome. Therefore, right now I have paid twice for two tickets each time, i.e. 4 tickets in all and still do not have any tickets to travel on. All that MakeMyTrip will say is that the money will be refunded within 3 working days. That is little comfort when a sizeable amount has already been taken from me and that I still need to make my bookings.
#2 Jul 31st, 2011, 10:41
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  • alotusgirl is offline
#2
sounds familiar..we had to pay twice as well. never again. lesson learned.
#3 Jul 31st, 2011, 11:39
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  • narendra.d is offline
#3
It does hurt when money has been taken out of your account and you still do not have tickets.

You failed to mention if it was a train or flight ticket. With trains, it is quite common, especially between 08.00 -10.00AM. It is more to do with IRCTC than with any other site. You will get you money back.

And please, it is not a scam by any stretch. It is a scam when they charge you with no intention of delivering.

May be this needs to be moved to Railways or Domestic airlines based on where you tried booking.
#4 Aug 1st, 2011, 17:47
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  • dillichaat is offline
#4
Quote:
And please, it is not a scam by any stretch. It is a scam when they charge you with no intention of delivering.
I wouldn't call it a real scam either but I had the same problem with them last year. Took them 2 weeks to refund the money, that's a bit rich imho. Then, end of last year, my wife (who still trusts them for a reason I cannot comprehend) books 2 train tickets and a hotel through them. 2 days before departure and despite having confirmation that everything was booked they called her and said the hotel was full but they could put us in another one. The other place was not unto the standards of the first one but of course, no refund. Now, THAT I would start calling a scam.

I'm through with them, told my wife that I don't want to hear that name again.
"It is preferable to have a criminal for a servant rather than a fool because a criminal's actions are predictable and you can protect yourself against them, whereas there is no telling what a fool's next move will be.
#5 Aug 1st, 2011, 22:17
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  • costaguana is offline
#5

same problem with Expedia

The exact same thing happened with me on Expedia.co.in. I booked an international plane ticket with Expedia and even got an itinerary confirmation. Yet the payment (for some mysterious, still unexplained) reason was never processed and the ticket was eventually cancelled. It took me 3 MONTHS of almost daily calls to Expedia and my bank to get the issue resolved, and made me realize that the customer service agents for such online companies (at least, in India) are not equipped to do actual customer service.

Quote:
Originally Posted by narendra.d View Post And please, it is not a scam by any stretch. It is a scam when they charge you with no intention of delivering.
It comes pretty darn close to being a scam once you begin to realize that such travel companies aren't equipped with the procedures or technologies to rectify their mistakes and that it requires dozens of hours (as it did in my case) to get a relatively simple refund issue resolved. Basically, if you don't make them give you the refund, they won't. It's a very small step below being an outright scam in my opinion.

The lesson learned for me was that net banking still isn't a terribly safe payment option with Indian retail websites. Use a credit card or cash-on-delivery (if that is an option). Keep as much "power" with you, because once you are at the mercy of companies like makemytrip and expedia, you are in for a long, difficult ride before you get any satisfaction.
#6 Aug 1st, 2011, 23:09
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  • suricate is offline
#6
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Originally Posted by costaguana View Post Use a credit card ...
Well, I'm not so sure if that's much better either, at least for cards issued in India! The concept of a credit card is not the same everywhere! Visa/MC don't stand behind the card holders like they do elsewhere (does it depend on government mandates?)! For example, there is no concept of a charge back in case of a problem. Apparently Visa/MC leave it to the issuing banks. And most banks just leave it to their customers to fight it out with the merchants to resolve problems themselves! The credit card divisions are often a separate identity within the bank, possibly located in a far away city, -- most customers have no access in person. Call centres are often staffed by morons. Even the bank managers in one's own town can't always be of much help in spite of their best intentions!
#7 Aug 2nd, 2011, 09:31
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  • dillichaat is offline
#7
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Apparently Visa/MC leave it to the issuing banks. And most banks just leave it to their customers to fight it out with the merchants to resolve problems themselves! The credit card divisions are often a separate identity within the bank, possibly located in a far away city, -- most customers have no access in person. Call centres are often staffed by morons. Even the bank managers in one's own town can't always be of much help in spite of their best intentions!
I've also had a bad experience with Visa back in Europe along those lines (they weren't concerned and I had to arrange things with the merchant). Fortunately for me it was an honest mistake and the merchant agreed to reverse charges immediately. The only cc with which I haven't had such issues is Amex, had to call them three times (in about 15 years as a customer) with a complaint about a charge and they reversed it immediately and handled everything themselves. Have to add that my Amex, although registered to my address in India, is issued by Amex in my home country.

Helpdesks are mostly useless. They're typically outsourced and populated by drones who have a script in front of them that handles about 90% of possible problems but woe betide if your problem doesn't fall into that category.
#8 Aug 2nd, 2011, 09:40
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  • nycank is offline
#8
For all travel related matters (Hotels, Trains & Planes) I use my Amex, with exception to a certain 5* chain, of whom I have a branded CC with some middle level status

Amex has put on flights even when the airline said there was no seat Dont leave home without it
#9 Aug 2nd, 2011, 10:02
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  • nycank is offline
#9
Quote:
Originally Posted by TravelerSimple View Post While making bookings through the MakeMyTrip website, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'booking had timed out'. So, the payment had now been deducted from my account and there was no ticket to show for it. When MakeMyTrip was contacted, they said that the money was stuck in the payment gateway. Appreciating that these things do happen with on line payment systems, I tried making the booking again on the following day. Same website, same outcome. Therefore, right now I have paid twice for two tickets each time, i.e. 4 tickets in all and still do not have any tickets to travel on. All that MakeMyTrip will say is that the money will be refunded within 3 working days. That is little comfort when a sizeable amount has already been taken from me and that I still need to make my bookings.
I am sorry, there is not much information on to where and what ! While using a payment gateway, if there is an error, MMT has a toll free number in the US, and I am sure in India, use it liberally. Since you seem to be from Pune, that it what I would have done - Immediately call them.

If repeatedly you are encountering problems with the payment gateway, do use the old fashioned way of booking - Phone

There is a maxim - Act in haste, repent in leisure.
#10 Sep 8th, 2011, 23:05
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  • rajeshbezy is offline
#10
makemytrip is a very trusted site. the problem might be with you booking a rail ticket. that is run by the government. i've been using makemytrip for domestic flight tickets for more than 5 years and have made cancellations too. never had any problem other than when i've booked train tickets..
#11 Sep 10th, 2011, 12:59
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  • paanwallah is offline
#11
Quote:makemytrip is a very trusted site. the problem might be with you booking a rail ticket. that is run by the government. i've been using makemytrip for domestic flight tickets for more than 5 years and have made cancellations too. never had any problem other than when i've booked train tickets..

I do not have experience with this provider but as a service provider myself would like to say that who collects money is accountable and responsible for the client service. My customers don't care about the problems with sub-contractors. If any issues occur it is my task to sort it out as it it my reputation and not sub-contractors.
I did have problems with Indian Railway payment gateway but they were solved very quickly and I was refunded the next day. Even if it is not entirely MMT's fault, the description of this case sounds as if they push the problems forward to the client but it is they who must care and at leat try to fix them.
#12 Sep 10th, 2011, 14:08
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  • DaniMontana is offline
#12

MMT and Expedia experiences

I booked a room (from the US) for 5 days several months ago, but soon afterwards, encountered a very unsettling review, (booked the room just after reading a lot of good reviews!) so I then booked a room with Expedia with a different hotel. When I tried to call the MMT toll free number in the US they told me I would have to call India to sort it out. So finally this past week after fretting for several months but having no time to sort it out, I decided to write them a brief e mail to cancel. Very prompt reply with a small cancellation fee (250 rs) but so far no refund on the credit card. Of course it is just now in the works & they say it could take 7-10 days or so, so will advise if/when I get that refund.

Since then (last March) I have booked only independently (homestays) or with Expedia (hotels) with no problems. Expedia makes it very easy as they keep your credit card info on file and booking is quick and painless!

(and by the way, a very special thanks to nycank for his excellent tips/ideas way back in the beginning with my original panic attack!)
#13 Sep 11th, 2011, 11:26
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  • dillichaat is offline
#13
Quote:
I do not have experience with this provider but as a service provider myself would like to say that who collects money is accountable and responsible for the client service. My customers don't care about the problems with sub-contractors. If any issues occur it is my task to sort it out as it it my reputation and not sub-contractors.
This is the way it should be yet I have never experienced any indian company (and very few western ones) that implements this lofty principle. Be it makemytrip, travelocity india, expedia or a car rental company, their basic idea of customer service seems to be that if something breaks, the customer gets to keep the pieces (at least if the money's already in the bank). If they run out of luck with a subcontractor they'll happily shovel their bad luck on towards their customers. The above is also the reason why I prefer to cut out the intermediates, often enough the value addition you get through them is minimal compared to the risk/extra hassle if something goes wrong.

Quote:
Expedia makes it very easy as they keep your credit card info on file and booking is quick and painless!
Better hope they keep it well secured.....
#14 Sep 18th, 2011, 14:52
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  • Gourmet is offline
#14
Quote:
Originally Posted by paanwallah View Post Quote:makemytrip is a very trusted site. the problem might be with you booking a rail ticket. that is run by the government. i've been using makemytrip for domestic flight tickets for more than 5 years and have made cancellations too. never had any problem other than when i've booked train tickets..

I do not have experience with this provider but as a service provider myself would like to say that who collects money is accountable and responsible for the client service. My customers don't care about the problems with sub-contractors. If any issues occur it is my task to sort it out as it it my reputation and not sub-contractors.
I did have problems with Indian Railway payment gateway but they were solved very quickly and I was refunded the next day. Even if it is not entirely MMT's fault, the description of this case sounds as if they push the problems forward to the client but it is they who must care and at leat try to fix them.
make my trip is generally a good site. I have used it for several years for air and rail bookings. Never had a problem so far. Even my cancellations were expedited re refunds. Glitces directly traceable to IRCTC. But yes their helpline is bad!. probably outsourced and manned by morons who cant go beyond the canned briefs they are trained on. Its also very difficult to get to a travel executive. Its as if MMT wishes that its the last thing to grant

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