A question regarding hotel booking

#1 Mar 28th, 2017, 11:22
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  • Mimimiha is offline
#1
I have just booked a hotel by email, just the agreement on the email, I haven't paid anything yet and I wasn't asked for credit card details nor any deposit.

I have kindly asked that, we're staying for 2 nights, could we get any discount in that case, and the answer is "no", but I still agreed to reserve a room for 2 nights, for 4000 rupees in total for 2 nights

Just after getting the confirmation email, I have checked booking.com and found out that the price of the double AC rooms with balcony( the same kind of rooms we just booked), are just dropped down to rs2600 for 2 nights, such a difference!!!

In this circumstances, what should I do?

1. Email back the hotel and tell that, I would like to make a reservation via booking.com. (I'm not sure if it will piss the hotel off, as I had just tried to bargain and the answer was "no". If I tell that I wish to book via booking.com instead, they may not be very happy.

2. Cancel my previous reservation by email, then use my husband's account on booking.com to reserve a double AC room from the same hotel. As I reserved under my name by email. But eventually they will find out it was me as the Indian hotels usually demand the copies of passports of both tenants.

Any suggestions?
#2 Mar 28th, 2017, 11:38
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  • nycank is offline
#2
Quote:
Originally Posted by Mimimiha View Post Any suggestions?
You have a tendency to not provide all the relevant information So, it is very difficult to cross reference what you reserved, and what booking.com is offering.


It is true that some hotels price their tariff as X. Then booking.com/expedia.com come in, and extract between ~15-20% discount. These mega OTAs turn around and give you a discount of 3-5%.
#3 Mar 28th, 2017, 11:40
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#3
I would send them the booking.com quote, and ask them to consider lowering the price to that one, since in that case they would save themselves their substantial commission. If they do not agree, cancel and book via booking.com.
#4 Mar 28th, 2017, 11:40
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Are taxes over and above in both the cases?
#5 Mar 28th, 2017, 12:18
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First, compare what can be compared (cf remark by Aarosh about taxes).

Second, and this is my personal take: I think a deal's a deal and people who go back on a given agreement are generally unreliable and to be avoided. If you agreed to a price you should keep your word, regardless of future price evolution. None of that is relevant. How would you feel if the hotel owner with whom you agreed for 4000 suddenly said: 'well, 5 minutes after you booked a tour operator called and, see, now I want 6000 for that room'?
"It is preferable to have a criminal for a servant rather than a fool because a criminal's actions are predictable and you can protect yourself against them, whereas there is no telling what a fool's next move will be.
#6 Mar 28th, 2017, 12:44
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#6
Quote:
Originally Posted by dillichaat View Post First, compare what can be compared (cf remark by Aarosh about taxes).

Second, and this is my personal take: I think a deal's a deal and people who go back on a given agreement are generally unreliable and to be avoided. If you agreed to a price you should keep your word, regardless of future price evolution. None of that is relevant. How would you feel if the hotel owner with whom you agreed for 4000 suddenly said: 'well, 5 minutes after you booked a tour operator called and, see, now I want 6000 for that room'?
Well that happened to me, from a guest house in Rome in February, LOL...

I booked for 30 euros a night via booking.com and they have sent me a message said that they wanted 45 euros a night...
#7 Mar 28th, 2017, 12:49
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So because you got ripped off, you should be entitled to do the same to someone else? Strange logic.
#8 Mar 28th, 2017, 12:55
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#8
Quote:
Originally Posted by dillichaat View Post First, compare what can be compared (cf remark by Aarosh about taxes).

Second, and this is my personal take: I think a deal's a deal and people who go back on a given agreement are generally unreliable and to be avoided. If you agreed to a price you should keep your word, regardless of future price evolution. None of that is relevant. How would you feel if the hotel owner with whom you agreed for 4000 suddenly said: 'well, 5 minutes after you booked a tour operator called and, see, now I want 6000 for that room'?
Agree in principle, but there are T&C which govern a transaction in the hospitality industry - Advance, or CC for reservation, protection against no-show. Yes, there are hotels who take neither, and they fall in two categories - 1) Low end dodgy who renege often [Some IM post allude to that] 2) Frequent guests and familiar owners.

Most well thought out sites will list T&Cs and some legalese. OTAs like booking/expedia/agoda et. al provide some cover to both parties.
#9 Mar 28th, 2017, 13:00
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@nycank: obviously you're right, if the contract says anything then T&C apply. I responded strictly to what was posted and as nothing was mentioned regarding cancellation or other conditions agreed to....
#10 Mar 28th, 2017, 13:03
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#10
Quote:
Originally Posted by dillichaat View Post So because you got ripped off, you should be entitled to do the same to someone else? Strange logic.
I haven't decided what to do yet. I provided my previous experience in Rome, just to tell you that I actually had the same experience, at that case I just canceled my booking as 45 euros a night was out of my budget.

I don't think I was trying to rip off the hotel. Otherwise I wouldn't post here and ask for opinions. "rip off" is a very serious accuse.
#11 Mar 28th, 2017, 13:56
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If what happened to you in the Rome example is not an (attempted) rip-off, then pray tell, how would you qualify it? An implementation of post-truth dynamic pricing models in the hospitality sector?

If, otoh, it can be qualified as an attempted rip-off then the same mechanism, as applied to another party would also qualify as such, it seems to me. Note that I nowhere wrote that you actually already have ripped off the hotel in question.

Business transaction repose on reliability and predictable behaviour, following a set of rules laid down in an established frame of reference. If that goes out the window, anything goes. Not good, for either party. If I've learned one thing then it is that a contract is necessary to a) keep the lawyers happy and b) to clearly define all obligations and rights. But if, during a negotiation, you get the creeping feeling that a 100 page written and notarised contract is an absolute necessity in order not to get burned then usually it's wise to say thanks for the coffee and simply desist.
#12 Mar 28th, 2017, 18:45
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#12
At the end of the day, no one knows how the hotel will respond.

If you feel that the Rs. 4000 price was reasonable, I would stick with it.

If the booking .com price had been Rs. 6000, would you have offered the hotel more? Nobody would!

Sometimes, as mentioned, websites advertise a low rate to get your business, but theroom you end up with is a lower quality one, or there are extras like tax, etc, to pay on arrival.

Nobody likes to waste money, but in the overall cost of your visit, saving an extra 20 won't make much of a dent. If they are happy to hold your booking without advance payment, that is a help to you too.

Good luck!

Ed.
#13 Mar 28th, 2017, 20:57
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#13
Thanks Ed

Your suggestion is very helpful and it is worth to think about it!

For another guy who used a very strong word "rip off", I can only say that we can't communicate with each other and doesn't worth to debate with him.

Quote:
Originally Posted by OldandRambling View Post At the end of the day, no one knows how the hotel will respond.

If you feel that the Rs. 4000 price was reasonable, I would stick with it.

If the booking .com price had been Rs. 6000, would you have offered the hotel more? Nobody would!

Sometimes, as mentioned, websites advertise a low rate to get your business, but theroom you end up with is a lower quality one, or there are extras like tax, etc, to pay on arrival.

Nobody likes to waste money, but in the overall cost of your visit, saving an extra 20 won't make much of a dent. If they are happy to hold your booking without advance payment, that is a help to you too.

Good luck!

Ed.

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