What to do with guests not turn up after reserving the place weeks ago ?

haritha · Feb 13th, 2006, 13:08

There are some guests who reserve the accomodation by telephone or e mail and not turn up on the dates they booked.They do not even communicate the cancellation. It is a difficult thing for small guest houses which do not take deposits .

jyotirmoy · Feb 13th, 2006, 13:51

Yes I do understand your concern. It is this reason that now almost all hotels need your credit card no. for claiming no show charges.
Do you get sufficient diners to keep afloat? If yes then try refusing advance reservation. I know of a few places where they serve first come first basis & except party booking where advance deposit is collected do not do advance table reservation.

Nick-H · Feb 13th, 2006, 15:38

I think a lot of people regard a hotel booking as an option, not as a contract binding on both sides.

It seems very unfair to me not a cancel a booking in good time if necessary, and I have every sympathy with hotels taking credit card details and charging for no-shows.

Feb 13th, 2006, 13:08	#1
haritha Account Closed Join Date: Sep 2001 Location: Kadalikad-Kerala-India Posts: 527	What to do with guests not turn up after reserving the place weeks ago ? There are some guests who reserve the accomodation by telephone or e mail and not turn up on the dates they booked.They do not even communicate the cancellation. It is a difficult thing for small guest houses which do not take deposits .

Feb 13th, 2006, 15:38	#3
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 27,644	I think a lot of people regard a hotel booking as an option, not as a contract binding on both sides. It seems very unfair to me not a cancel a booking in good time if necessary, and I have every sympathy with hotels taking credit card details and charging for no-shows. __________________ . Just one member of the IndiaMike Mod Team

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Feb 13th, 2006, 13:51	#2
jyotirmoy Maha Guru Member Join Date: Sep 2005 Location: India Posts: 4,658	Yes I do understand your concern. It is this reason that now almost all hotels need your credit card no. for claiming no show charges. Do you get sufficient diners to keep afloat? If yes then try refusing advance reservation. I know of a few places where they serve first come first basis & except party booking where advance deposit is collected do not do advance table reservation.

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