How to surrender Kolkata telephones landline connection

#1 Nov 6th, 2012, 20:07
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#1
Hello, I am planning to surrender Kolkata Telephones landline connection. The service has been giving problems for a long time, and the phone number (2356-2198) to call for fault repair itself is out of order. Does anyone know the complete procedure. The Kolkata Telephones website just has one line on this, from what I could tell. Namely, A phone connection can be surrendered at any time by writing to the concerned Commercial Officer.

Looking around, there are application forms for BSNL landlines on the web, is this the same as for Kolkata telephones?
#2 Nov 7th, 2012, 00:18
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Originally Posted by aarem View Post Hello, I am planning to surrender Kolkata Telephones landline connection. The service has been giving problems for a long time, and the phone number (2356-2198) to call for fault repair itself is out of order. Does anyone know the complete procedure. The Kolkata Telephones website just has one line on this, from what I could tell. Namely, A phone connection can be surrendered at any time by writing to the concerned Commercial Officer.

Looking around, there are application forms for BSNL landlines on the web, is this the same as for Kolkata telephones?
Surrendering of any BSNL landline is not that tough. One has to fill the form in respective office. Concerned person will ask you to get this "approved" from their accounts department. Accounts department will look for any pending bills etc. After that, some technical person (SDO or else) will insist you to continue the service and will try to convince you for good services in future. Just insist for discontinuation of services. Take his comments/ initials on form and submit the same at reception or concerned clerk.

Do not forget to ask for telephone instrument. BSNL will ask you to deposit that junk box which they supplied during cabling/ installation of connection. If BSNL person is not asking for the same, insist him for clarity. Otherwise, your phone will not get disconnected and would continuously attract billing. Once everything is okay, you may get rid off the connection.

Procedure is quite same for every BSNL office in India (nothing like online).

hmmmmm....I had gone through this teasing experience last year. BSNL asked for telephone instrument after six months when I tried to ask for continued billing, BSNL simply said that it was my duty to surrender the instrument.
#3 Aug 14th, 2013, 15:21
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My father - the original allottee -- has passed away and I need to surrender this connection. I guess I have to take his death cert. But I am unable to find the phone: is there any way out? I don't care about the deposit (which was for the instrument, I guess). Just want this phone stopped.

Thanks!
#4 Aug 14th, 2013, 15:29
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#4
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Originally Posted by aarem View Post Just want this phone stopped.
Put it on ebay Then transfer the number to the winner
#5 Aug 15th, 2013, 00:43
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Originally Posted by nycank View Post Put it on ebay Then transfer the number to the winner
Unfortunately, this piece of advice will not work with BSNL. Does anyone have any better advice? TIA again!
#6 Aug 15th, 2013, 09:45
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@aarem

Calcutta Telephones are divided into various "areas" (viz. South, East, South Suburban, North etc.) and each area has a Controlling Office headed by an Area Manager or Area General Manager. Each of this Area Office has a dedicated Commercial Officer attached to it. One desirous of surrendering his/her telephone should first identify the "Area" to which his/her phone is attached. Then he/she should visit the concerned office and meet the Commercial Officer and submit an application for surrendering the phone. I think application in plain paper would do. There will be some shuttling between Accounts Deptt and Commercial Deptt (all the Departments are housed in the same building though) and you will be through (hopefully) withing an hour or so. Having completed these formalities, they may ask you to surrender the telephone instrument to the concerned Exchange. While doing so, please obtain a Receipt from the Exchange. I had recently surrendered my Broadband connection and procedure should be very much same. However, you might face some technical hitch as the telephone is subscribed in your father's name, who is no more. While visiting this Officer, please carry your father's Death Certificate.
#7 Aug 15th, 2013, 10:08
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Originally Posted by asishdas View Post ...Having completed these formalities, they may ask you to surrender the telephone instrument to the concerned Exchange...
But aarem says he cannot find the instrument. Do you have any advice for him in this situation?
Walt Whitman - Song of Myself

Do I contradict myself?
Very well then I contradict myself,
(I am large, I contain multitudes.)
#8 Aug 15th, 2013, 12:31
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If he is not able to trace the telephone receiving instrument (which is supposed to be there), he has two options (in my opinion):

1. He may submit to the authority that he has lost the instrument and that he has no objection if Calcutta Telephones deduct the cost of the instrument from the deposit amount to be refunded to him on surrender of the phone lines.
2. He may buy, borrow or steal an old instrument (working or defective condition) from anywhere and produce this instrument to the Exchange. This one is a practical solution, it may or may not work. Don't blame me if it doesn't.
#9 Aug 15th, 2013, 17:04
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Originally Posted by asishdas View Post If he is not able to trace the telephone receiving instrument (which is supposed to be there), he has two options (in my opinion):

1. He may submit to the authority that he has lost the instrument and that he has no objection if Calcutta Telephones deduct the cost of the instrument from the deposit amount to be refunded to him on surrender of the phone lines.
2. He may buy, borrow or steal an old instrument (working or defective condition) from anywhere and produce this instrument to the Exchange. This one is a practical solution, it may or may not work. Don't blame me if it doesn't.
Thanks very much! I can happily give away several phones: don't have a BSNL (ITI) phone. (It must have got stolen, I guess, by someone needing the copper, or to terminate his/her connection.)

The whole thing borders on absolute irrationality. My father is deceased: if he does not do anything, who will they keep on charging? I guess his joint bank account, but I could inform the bank of his passing. Besides, what are they going to do with this old phone? Don't they have the deposit for precisely that?



I am happy to pay them the money for the phone.
#10 Aug 15th, 2013, 21:13
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Originally Posted by aarem View Post .... My father is deceased: if he does not do anything, who will they keep on charging? ....
Yes, yes, another idea! Just keep quite, let them keep on sending their bills. Obviously, the owner of the phone is no more and no one is going to pay them. After sometime they will sill surely get tired and stop sending the bills.

Just on serious note, (if you can't go to their office personally) you may think of sending a letter to the Commercial Officer of the concerned Area and inform him that your dad (the subscriber of the phone) is no more and that they can disconnect the line forthwith. Then watch what happens.
#11 Aug 16th, 2013, 00:08
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Originally Posted by asishdas View Post Yes, yes, another idea! Just keep quite, let them keep on sending their bills. Obviously, the owner of the phone is no more and no one is going to pay them. After sometime they will sill surely get tired and stop sending the bills.

Just on serious note, (if you can't go to their office personally) you may think of sending a letter to the Commercial Officer of the concerned Area and inform him that your dad (the subscriber of the phone) is no more and that they can disconnect the line forthwith. Then watch what happens.
Thanks very much! I will make a trip to the office first. The exchange is 2356 and I think this is in Manicktala, though the North Regional Office is in Shyambazar.

We are really sick of this phone: all that is guaranteed are charges. The phone has pretty much not worked for well over a year. It is not practical for my aged mother to keep waiting for this phone to be repaired.

Thanks again for all the suggestions and helpful advice! Fingers crossed for now.

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