How to handle Bandhavgarh Forest Entry Pass booking failure through MPOnline

#1 Dec 13th, 2010, 00:05
Join Date:
Feb 2010
Location:
Kolkata
Posts:
2,973
  • kshil is offline
#1
I was trying to book the Bandhavgarh Forest Entry Pass through the website of

https://www.mponline.gov.in/portal/S...foresthome.htm

While 3 bookings gone successfully, 4th one encountered following error:

****************************** **********************
Payment for the Ticket no: 13E1XXXXXXX has been already done.

Payment AcknowledgmentPayment Receipt:Your Transaction failed because database update failed.

Please refer transaction ID: 12XXXXXXXXXX

Receipt No.12XXXXXXXXXX
User ID.
Name
Service Name
Application No.13E1XXXXXXX
Amount (in Rs.)1030

IMPORTANT:Contact MPOnline in case of FAILURE
****************************** *********************

Has anyone faced such a situation? If yes, what is the best way of contacting them or easiest way for resolution. It seems my Credit Card is charged already but ticket is not booked. I have logged a complain in MPonline website and got a complain number. But not sure for a Government Organization that works or not? Should I call or lodging complaints through website is sufficient? Any experience regarding this?

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