Ticket frustration

BobWrigley

I am trying to book some train tickets for travel in November and want to get the tickets delivered to my hotel in Delhi. I have sent 3 e-mails to the hotel asking if they will accept courier delivery of the tickets but I haven't had any response. Can anyone suggest what to do? I believe the tickets are sent to the specified address only 2-3 days after booking and that it is no longer possible to collect tickets from the station in Delhi.

machadinha

Give em a call? Email and general connectivity is not always so 24/7 as it is in some other parts of the world maybe.

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crvlvr

yup.. A lot of businesses in indoa do no check email often or have not incorporated it into their daily operating procedure. .

BobWrigley

Thanks for the advice - I'll try to ring them but I did ask to confirm receipt of tickets wuld be o.k. when booking via e-mail and they didn't seem to take any notice of that request.. Maybe a call will sort this out.

usha

Hi Welcome to India.
U c I feel if you have a gud friend in Delhi book the ticket in his\her address (your name then C\o....)
Many hotels dont take the responsibility like this.
www.irctc.com is the site i book all my train tickets. I get the tickets in 24 hours time deliverd at my home.
Have a great time in India.

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machadinha

Welcome to India... I was about ready to go volunteer in Tamil Nadu after some phone calls giving me the OK but then it turned out via email that actually speaking Tamil was a main requisite, regardless of the fact that we had discussed this. Ask, ask, then ask again. Then cross your fingers. What I actually mean to say is telephone communication too can have its quirks and in a country where saying yes, sure, maybe is more polite than an outright no things can get tricky (and we haven't even touched on phone line quality and accents yet). Good luck with it.

BobWrigley

I might just wait and try to sort out the tickets when I get to Delhi - don't know if thats a good idea though!!

machadinha

If you're not too pressed for time (i.e. you can stand having to wait a day or two for an available train if need be, shouldn't normally really be a problem I don't think) that's what I would do yes. If you know where and when you want to go you could book some onwards tickets at the station too.

BobWrigley

I am wanting to go from delhi to agra, jaipur, jodhpur and across to jaiselmer and return back to delhi. I have 11 days to do this as I have to be back in delhi for a flight to the south. Can't really afford to wait for a couple of days for tickets..

machadinha

Hm. I'd try and call the hotel and see what they come up with, i.e. if they give you the go-ahead then assume that it's OK, plenty of people here seem to get away with it, although I admit to sometimes wondering what do you do if it all falls through and your tickets simply aren't there. Haven't seen many if any complaints here yet though.

BobWrigley

Thanks for your help. I'll try ringing the hotel and see what happens...

OzThumper

You can book the tickets onoine, and have them held at IRCTC Reservation Office near the New Delhi train station./ This advice was given tio me by the IRCTC andseems to ahve worke a treat.

This was especially good, as when we booked we were not sure what accommodation we would be staying at (a drawback if you are having to send the tickets to a hotel).

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machadinha

Some recent posts would have it the ND station will no longer hold tickets for you, in keeping with the original posting. Don't know what the truth of it is, just passing it on.

OzThumper

I think (from reading somewhere) that there used to be arrangement for tickets to be held at the ND station at something like Window 17. This is the arrangement that has been discontinued.

The address for picking the tickets up now, is a building some 200 metres down Chelmsford Road from the station, in the IRCA buildings.

I have booked the tickets online and been in contact via email to the IRCTC (care@... email address) and they have confirmed the tickets are booked and they will hold them for me.

I have copied below an email I received (it looks like standard email as I have seen identical copies elsewhere on here and on TT) for your reference:

Dear Customer,
>
> Kindly note that you can make a reservation.Wherther you are indian or
> foreginer.
>
> The reservation of tickets may be done from any part of the world
> making online payments using Master / Visa Credit Cards issued by any
> bank across the world, but the delivery of tickets is made in over 139
> cities listed under Places of Delivery. The pin code wise list of
> areas covered for delivery may be viewed from the link "Places of
> Delivery" in the site. However you can also avail the facility of
> special NRI personal collection of tickets, which presently is
> available at New Delhi Only. The collection center is located at:
> IRCTC ltd New Delhi Reservation Office,
> IRCA Buildings, Chelmsford Road, New Delhi 110055.
> Collection hours: 24 Hrs.
>
> However you can also get the delivery of your tickets at the hotel you
> are planning to stay in any of the cities listed covered under our
> Places of Delivery. For that you will have to nominate an official (by
> name /
> designation) of the hotel to receive the ticket on your behalf. You must
> also advise the hotel to receive the ticket on your behalf and retain it
> for your arrival. We will deliver the ticket to that person on production
> of the e-mail/fax from you, quoting the PNR Number / Transaction ID of the
> ticket.
>
> Thanks for showing interest in our site please note, please note that
> you have two options 1. You can collect your tickets from our
> "Operation Center" which is in New Delhi and for this you have to
> mention the delivery address as:-
>
> C/o IRCTC
> New Delhi- 110055.
>
> And, you have to come for the collection of your ticket at our
> Operation Center which address is given below:-
>
> IRCTC (Operation Centre)
> New Delhi Reservation Office,
> IRCA Buildings, Chelmsford Road,
> New Delhi 110055.
>
> Kindly send us a mail also after booking your ticket so we can hold
> your ticket at our office only. Please mention the Pnr.No and the
> Transaction Id.
>
> Regards
> Sushil
> care@irctc.co.in
> www.irctc.co.in

machadinha

Well that's good news then Bob what's stopping you!