Solving problems with IRCTC/Cleartrip registration

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#1 Dec 31st, 2011, 18:41
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#1
This thread is for people outside India who are having problems setting up their IRCTC/Cleartrip accounts for purchasing rail tickets.

If you are encountering problems here are a few things you can try:
  • Make sure that you are not trying to register between 07.00 and 11.00 Indian Standard Time when the registration system is closed.
  • If you have had a previous account do not use the same mobile phone number to register again – it will be blocked.
  • Make sure that the 'made up' 10 digit mobile number that you use to register is not an obvious combination of numbers such as 1234567890. Somebody will already have used it and your registration will fail.
  • Don't select a number starting with a 0 as your 'mobile number'.
  • Try using a different Internet Browser while you attempt to register.
  • Try calling the the IRCTC Careline at +9111 393 40000. Some people have had their problems solved by a call to the helpline.

If all else fails post details of your problem on this thread.

NOTE: If you have not opened a Cleartrip or IRCTC account yet, read this article first: Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad
Last edited by nadreg; Jan 20th, 2014 at 06:21..
#31 Feb 28th, 2012, 10:29
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#31
Cleartrip does accept foreign credit cards.
Once you go thru the additional process of registering your account with irctc, you should be able to book your tickets via cleartrip.
#32 Feb 28th, 2012, 21:45
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I am currently trying to register on the IRCTC site from the UK. A friend in Mumbai has provided me with his mobile number in order to get the mobile verification code, but he is not receiving the SMS message.

Anyone have any ideas?

ps. I have sent an email to care@irctc.co.in so hopefully they will let me know what is going wrong.
#33 Feb 29th, 2012, 11:23
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#33
I have just successfully registered from Australia.

I have just given more detail on the 'cleartrip' thread.
Last edited by OceanTragic; Feb 29th, 2012 at 12:57.. Reason: added link to Cleartrip thread.
#34 Feb 29th, 2012, 15:51
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#34
Quote:
Originally Posted by Rivercity View Post I am currently trying to register on the IRCTC site from the UK. A friend in Mumbai has provided me with his mobile number in order to get the mobile verification code, but he is not receiving the SMS message.

Anyone have any ideas?
Is it possible that your friend already has an IRCTC account linked to that number?
#35 Feb 29th, 2012, 16:00
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#35
The first number he gave me was already registered, so yes. However, he gave me another number and it said verification successfully sent but it was never received.
#36 Feb 29th, 2012, 16:25
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#36
I managed to get things moving by phoning IRCTC on +91 11-39340000.
#37 Feb 29th, 2012, 21:08
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#37
Thanks Dave - will give that a go if my email doesn't produce any results.
#38 Mar 1st, 2012, 02:46
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#38
Quote:
Originally Posted by Rivercity View Post ps. I have sent an email to care@irctc.co.in so hopefully they will let me know what is going wrong.
I wonder if they'll be so happy with you informing them you're trying to use a borrowed Indian cellphone nr. for it.

Can't say, maybe they won't mind.
#39 Mar 1st, 2012, 12:08
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#39
Thanks Dave W for such information on Railways.

Thanks
Tom
#40 Mar 2nd, 2012, 14:30
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#40
Hmmm.... the latest on it by Seat61, suggesting he isn't in fact succeeding in getting any foreign credit card accepted with IRCTC (? Or can anyone confirm Amex does in fact and still work?):

http://www.seat61.com/India.htm

Quote:
How to buy tickets - from outside India

... Option 1: Buy Indian train tickets online at www.cleartrip.com...

IMPORTANT UPDATE MARCH 2012: Now Cleartrip.com doesn't work for foreigners wanting to buy Indian train tickets, as IRCTC have forced them to require an Indian mobile number for account activation...

In 2011, IRCTC.co.in (Indian Railways own online booking service) rendered its train booking website useless for foreign visitors by insisting that the account activation code is sent to an Indian mobile phone number. Until February 2012, I suggested using Cleartrip.com as this was easier to use and allowed registration without an Indian number. Unfortunately, IRCTC has now forced Cleartrip to require an Indian mobile phone number too, in fact Cleartrip now require you to register for an account with IRCTC.co.in as part of the Cleartrip booking process, which means foreigners cannot book Indian trains online anywhere unless they use this workaround:

The possible workaround:

(1) Go to www.irctc.co.in and click 'Signup' under the login button to register for an account. In the mobile phone field, simply make a 10-digit number up. You may also have to knock the last letter off your UK postcode to get it accepted, or simply use that old favourite '123456'. But they won't phone you or send anything to you, so none of this matters!

(2) Then email their customer care department (care@irctc.co.in) with a scanned copy of your passport and your user name. They will activate your registration without an Indian mobile number.

(3) You can now buy tickets at www.irctc.co.in, as explained here. When it comes to payment, try 'Visa/MasterCard with Citibank', as this in theory should accept overseas cards. The Axis gateway definitely does not accept overseas cards.

(4) In reality, doing many test bookings recently, I have not been able to get either a MasterCard or a Visa accepted with any of the payment options. It looks as if Indian train booking is no longer possible unless you're Indian, but give it a try.

(5) In theory, once you have an IRCTC account you can now buy tickets at www.cleartrip.com using a ridiculously complex combination of your activated IRCTC account details and your Cleatrip.com account details, but I have not managed to get Cleartrip to work this way. So use this workaround to get an activated IRCTC.co.in account, and book at irctc.co.in as explained here, using the Citibank payment option at the payment stage.

(6) If all else fails, book Indian train travel in advance by buying a ½ day, 1 day or longer IndRail pass from UK agency www.indiarail.co.uk. See the IndRail pass info here.

If you have any further feedback, do let me know!
http://www.seat61.com/India.htm
#41 Mar 2nd, 2012, 18:10
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#41
Its driving me crazy!

I have registered and emailed them for my mobile code, got this and it still doesn't work on Cleartrips nor IRCTC, I have spoken to Cleartrips twice and they say I should try again or try and get someone else to book on my behalf! I can only get through to IRCTC via email and they just keep saying its a problem with the Cleartrip portal! I have now set up another email account and Cleartrip account and am trying to register with IRCTC but it says "Your registration attempt did not succeed on IRCTC. The following is the response we have received
attribute "residPin" has a bad value: the value does not match the regular expression "([0-9]{6})"." or "Sorry,Connection Problems Please try again-200." on the IRCTC website! Any suggestions?
#42 Mar 3rd, 2012, 14:22
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#42
For "residPin" has a bad value problem - try with six numbers, not with four, five or seven.
#43 Mar 4th, 2012, 19:45
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#43
Have anyone found a way to book tickets in IRCTC? using the account that I had last year, I tried the AMEX of one of my friends but still the payment doesnt go through I dont understand.....what shall I do? I created a new account and I sent an email with my passport scan and username and asked them to activate my account but still no answer.....help pleasee!!!
#44 Mar 4th, 2012, 19:54
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#44
you are at the mercy of IRCTC I'm afraid just keep hammering on their door is all I can suggest..

They have blocked third party access to availability as well I notice, very helpful!
#45 Mar 4th, 2012, 22:15
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#45
Thank you Klompen......Whats the worst case scenario? is there any agency that I could use that i could use to book my tickets? maybe an agency in india??
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