Setting up your IRCTC and Cleartrip accounts for buying railway tickets from abroad

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#1 Sep 30th, 2012, 01:39
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  • Ramy is offline
#1

NOTE: This is a discussion thread for the article Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad.
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Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad

An article for foreigners trying to setup their IRCTC and Cleartrip accounts for buying Indian Railways tickets from abroad. Instructions and troubleshooting tips to help even the most novice of Indian Railways travelers register on both these sites and link their accounts together. Happy travels on the Indian Railway system! ... read more »

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#136 Jan 11th, 2013, 15:40
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  • francesrickard is offline
#136

Smile setting up irctc account

Thank you so much for setting this advice out. I really relied on it to set up my account. It didn't help that the irctc website disappeared for 24 hours, but hey! I have actually bought a train ticket today. THANK YOU THANKYOU! I was going mad trying before I found this! Frances
#137 Jan 24th, 2013, 21:11
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#137

Very frustrated.
I have successfully registered with IRCTC but can not connect the account with Cleartrip.
Keep getting :INVALID Mobile OTP:
On my 3rd mobile OTP - and close to 30 emails to IRCTC and Cleartrip.
Any suggestions?
#138 Jan 24th, 2013, 22:46
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#138
Suzenn

Have you read through this thread from post 1? There is information that should help you in there.
#139 Jan 26th, 2013, 03:28
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#139
I have read through the instructions and tried different emails etc. I have a whole folder full of emails from IRCTC and Cleartrip. Received four separate mobile OTP, none of them worked.
Both parties have informed me to contact the other - rather hilarious at this point.

I found my AMEX card and just tried to make a booking through IRCTC - to no avail. Keep getting an error message saying my bank does not authorize it and need special security - I called AMEX, they have absolutely no record of the attempted transaction and have no idea why it would not go through.

I am beginning to wonder if I have enough patience to travel in this country?
Going to be a lot of winging it - as booking in advance is out of the question it seems.
#140 Jan 27th, 2013, 01:35
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#140
I am very happy to report I just activated my IRCTC with Cleartrip.
Persistence paid off - no rhyme or reason why it worked this time...but it did. (used the same OTP's i tried many times before)
HOORAY!
#141 Jan 30th, 2013, 01:05
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  • andrew4watts is offline
#141

Problems with step 6

Hi

I'm having real problems getting past step 6, i've created a cleartip account and logged in. However when i fill out the irctc registration form, i keep getting the following error message...

'Sorry, but we weren't able to process your IRCTC registration. Please check the fields below and try again.'

I've filled in all the fields, entered fake numbers where instructed but it still won't work. I must have tried this 30 times, each time tweaking the information. I also set up a new email account and started again but to no avail. Has anyone got any suggestions please?
(i've even emailed care@irctc.com but they came back with a message stating i should 'contact railway no. 139')
has anybody got any ideas i could try please?

Thanks
#142 Jan 30th, 2013, 08:19
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#142
andrew

A couple of thoughts. Are you using Internet Explorer? That has caused people problems in the past. Are you using phone numbers starting with 0 which have also caused difficulties.

You could try phoning IRCTC Care in Delhi 009111 39340000 from the UK. Not too expensive if you get 5 worth of pre-paid minutes.
#143 Jan 31st, 2013, 17:30
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#143

It works!

Thank you very much, it works!

The OTPs work in pair, so if you request a new mail OTP, you will recieve it through your email. After then do not click on the automated "Click Here" links to request OTPs. If you do it, your OTPs will reset.

So after you recieve this new email OTP, write an email to irctc (step 8) and request a mobile OTP (that should be paired with that email OTP you already have). And it worked for me!

IRCTC denied to mail me both email and mobile OTP for Cleartrip verification. So I obtained email OTP via Request Link and mobile OTP via IRCTC customer care.
#144 Feb 1st, 2013, 05:26
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#144

Follow Ramy and you will have success

First, Thanks Ramy for the detailed advise. After 3 weeks I have purchased a ticket on Cleartrip. A few Notes:

I had an Existing IRCTC account for years and tried to link it to this process disreguarding Ramy's Advise (lost a week)

Re-Enforce Ramy's advise you need to start with a fresh account and new mobile # and email for the new account.

also,, My OTP's all came to me as Mobile OTPS none of the emails acually said that the OTP was for email verification. You must use the first one requested for email and request another one and use it for the mobile.
#145 Feb 2nd, 2013, 15:21
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  • andrew4watts is offline
#145
Quote:
Originally Posted by Dave W View Post andrew

A couple of thoughts. Are you using Internet Explorer? That has caused people problems in the past. Are you using phone numbers starting with 0 which have also caused difficulties.

You could try phoning IRCTC Care in Delhi 009111 39340000 from the UK. Not too expensive if you get 5 worth of pre-paid minutes.
Thanks Dave, I'm using Safari. After sending this post, i checked my email in the morning and i'd received a successful IRCTC application email with Email OTP (strange because all i got was error messages on Cleartrip). Either way i did as instructed, got my Mobile OTP after writing to them, verified my IRCTC account (which worked), then synchronised my account with cleartrip as in step 18, that also worked and i got to step 19, which is great. But i've just tried to buy tickets on cleartrip, i booked them and paid for them but instead of getting a confirmation page i got a page saying that they would have to refund my transaction because my account is not verified with irctc! which is quite infuriating. I'm going to email care@irctc and ask for new OTP's and try to synchronise cleartrip again.

Has anyone else had this issue? it seems a strange i got through all the steps but still couldn't purchase tickets.

Thanks
#146 Feb 5th, 2013, 07:41
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#146

ClearTrip's Confirmation Process has changed

I tried setting up my Cleartrip account and got as far as step 5. The Confirmation process now takes 3 pages (Signin Details, Personal Info, Expressway) and on the second page you begin filling in some of the details on the IRCTC registration page. The 2nd page now requires that you state your title and name and your phone number (beginning with +91), which the website now checks for validity and will not let you continue until you enter a valid Indian phone number.

I haven't been able to get any farther than this. Am I doing something wrong, or is Cleartrip changing the signup game?
#147 Feb 6th, 2013, 04:49
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  • oregano is offline
#147
Quote:
Originally Posted by oregano View Post I tried setting up my Cleartrip account and got as far as step 5. The Confirmation process now takes 3 pages (Signin Details, Personal Info, Expressway) and on the second page you begin filling in some of the details on the IRCTC registration page. The 2nd page now requires that you state your title and name and your phone number (beginning with +91), which the website now checks for validity and will not let you continue until you enter a valid Indian phone number.

I haven't been able to get any farther than this. Am I doing something wrong, or is Cleartrip changing the signup game?
It appears that the fake phone # 0000000000 is accepted. Now I'm repeatedly told on the irctc signin page that I have forgotten how to sign in. Arrgh.
#148 Feb 7th, 2013, 17:19
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#148
Quote:
Originally Posted by andrew4watts View Post i checked my email in the morning and i'd received a successful IRCTC application email with Email OTP (strange because all i got was error messages on Cleartrip). Either way i did as instructed, got my Mobile OTP after writing to them, verified my IRCTC account (which worked), then synchronised my account with cleartrip as in step 18, that also worked and i got to step 19, which is great. But i've just tried to buy tickets on cleartrip, i booked them and paid for them but instead of getting a confirmation page i got a page saying that they would have to refund my transaction because my account is not verified with irctc! which is quite infuriating. I'm going to email care@irctc and ask for new OTP's and try to synchronise cleartrip again.

Has anyone else had this issue? it seems a strange i got through all the steps but still couldn't purchase tickets.

Thanks
I experienced this today. I was able to complete the booking service, with my credit card being charged, only to then receive a message about refunding my transaction. I tried booking again with the same result.

I'm finding this whole process pretty infuriating too, especially considering I've used Cleartrip to book trains in the past with no problems at all.
#149 Feb 8th, 2013, 04:35
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#149

Thumbs up It DOES work

Hi all,

I have just only registered (this is my first message) to thank Dave W and Ramy for their incredible tutorial. I followed it step by step, and I was lucky. I have just bought tickets from AGC to KURJ without problems (I hope my access keeps lettting me buying tickets at least some days more... I still need to do more bookings )

Thanks also to all people that shared their comments, they also help a lot while performing all this weird process.

Some comments that may be useful, based on my experience:

a) I have done the whole process during last days. So IT DOES WORK now. Just follow carefully the steps. If it is said "be sure you are logged" before doing anything, be sure you are logged

b) First time I registered to IRCTC I received the message saying "you have forgotten to sign in" after pressing "send" button. Before entering again data, check your inbox. Despite the error message, I had received the "SUCCESFUL" mail from IRCTC. So some times you can get a "false" error message

c) I have used Google Chrome for all the steps. I have also done everything between 21:00 - 22:00 CET time. That is between 01:30 - 02:30 IST. System load is low at that India times, so response times are better, and probably some errors (that may be related to a heavy system processing) can be skipped

d) I used my mobile spanish number unmodified in cleartrip, and slightly modified in IRCTC (to fix the 10 digit rule, I duplicated the first digit). In addition to that, when asking for a postal code, I followed the same approach (used the spanish real one but with a doubled digit). Every time I could use real data, I used it.

e) I wrote the Mobile OTP mail following tutorial indications, stating clearly my user id in IRCTC, name, surname, and all the things mentioned (a tourist without Indian mobile number that requires ONLY the mobile OTP by mail) I got the "ticket" received message in 10-15 minutes, and the Mobile OTP in approximately 10 hours.

f) I am not sure whether it makes a difference or not, but I logged several times in the IRCTC account before sync with cleartrip one. Just to ensure ICRCT account was working. This is also mentioned in the tutorial.

g) I paid using a standard VISA card that also required SMS confirmation. No problems with the cleartrip payment gateway. Everything worked fine and I have the PDF with all tickets in "confirmed" status. Much more than what I expected when starting all this process.

h) I do not forget. I was simply lucky. I am sure that someone also followed all the instructions and, by whatever reason, is struggling. But I honestly think that following the incredible tutorial from Dave & Ramy the chances of success are real.

On the whole, thanks very, very much to all people offering help and guidance in this post. This is real collaborative thinking.
#150 Feb 8th, 2013, 21:35
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#150

Yes, Red, it DOES work

The trick for me was to use a real phone number and ZIP code, padding as appropriate. The system is scanning for obviously fake numbers like anything that starts with a zero.

Final question: Once you complete synchronization and get the green "activated" reply, can you change your IRCTC password as advised without losing sync?

Thanks for the additional tips. Heavens, what a byzantine process.
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