Setting up your IRCTC and Cleartrip accounts for buying railway tickets from abroad

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#1 Sep 30th, 2012, 02:39
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NOTE: This is a discussion thread for the article Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad.
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Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad

An article for foreigners trying to setup their IRCTC and Cleartrip accounts for buying Indian Railways tickets from abroad. Instructions and troubleshooting tips to help even the most novice of Indian Railways travelers register on both these sites and link their accounts together. Happy travels on the Indian Railway system! ... read more »

"A Westerner who goes to India has everything but in reality gives nothing. India instead, which has nothing, in reality gives everything".
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Some pieces of the indian puzzle
#2 Sep 30th, 2012, 04:36
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Originally Posted by nadreg View Post A new article entry has been added:

Setting up your IRCTC and Cleartrip accounts


The result is in style with all the problems on both sites

If you try to reach it form the Article menu I get

Name:  ScreenHunter_11 Sep. 29 23.03.jpg
Views: 4877
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#3 Sep 30th, 2012, 04:38
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Ha ha ha!! Try now. You should be able to read it in its entirety!
It's always darkest before it goes completely black.
#4 Sep 30th, 2012, 04:49
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Great work Nadreg, you synchronized both sites.
#5 Sep 30th, 2012, 04:51
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Don't thank me, Vonlka. Ramy did the hard work ... I just put it together into an article.

#6 Sep 30th, 2012, 05:07
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OMG it looks like my problem from the last 4weeks is solved!! 4 weeks and 40emails to IRCTC!
I will try your solution in the next days.
Thank you in advance! See you soon here
#7 Oct 6th, 2012, 00:29
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Yes it worked!!!!!!! Thank you soooo much......I already booked my trains....unbelievable
#8 Oct 6th, 2012, 05:34
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Success - but different experience

Job done in only 4 days! Thanks!
A few things I would like to add from my experience:
1. When I sent the e-mail in Step 8, I was expecting an immediate automated response giving my ticket no (Step 9). When I didn't get it after a few hours I telephoned IRCTC (Lycamobile SIM Card 1p/min from UK) and was told it takes 24 hrs to generate a response. After 24 hours I still hadn't had a response to I phoned again and they gave the ticket no over the phone. I never got the ticket no by email, and from then on dealt with IRCTC Customer Care Line by telephone. It is open 24/7 so if you choose a time in the early hours in India you should get straight through.
2. The e-mail giving me my mobile verification code (Step 10) didn't give me a new password.
3. I entered my mobile OTP via the IRCTC website (Step 15) and then proceded to Step 18 to enter both my OTPs on the Cleartrip account, with the finish line in sight - Oh No! Credentials were rejected! Fortunately tea was ready at the time so I didn't jump on the phone to IRCTC and return to GO. After about an hour I tried again and was successful!
Seems like it takes time for the mobile OTP you enter on the IRCTC website to register on their server, and until that happens you cannot synchronise your account with Cleartrip.
4. Having completed the process I then tried to change my password on the IRCTC website, as instructed on the email in Step 7, but was not allowed to - maybe after the accounts are synchronised you can't alter your password?

A question. A sensible suggestion made was to book a cheap dummy ticket while in your home country to make sure that your credit/debit card works. Only thing is - reservation details will be sent to your fictitious Indian mobile phone number. What if that number actually belongs to someone? Will they be able to get on the train you have booked?
#9 Oct 6th, 2012, 12:24
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Originally Posted by Dave D View Post A question. A sensible suggestion made was to book a cheap dummy ticket while in your home country to make sure that your credit/debit card works. Only thing is - reservation details will be sent to your fictitious Indian mobile phone number. What if that number actually belongs to someone? Will they be able to get on the train you have booked?
What I actually recommend is that you book a low value ticket such as DLI-GZB. Put in a female name and age over 58 to get 50% discount. Choose a date about 3 weeks ahead. Book the ticket and if you can be bothered cancel it a few days later. Last time I did it my refund amounted to Rs4/- out of a total cost of around Rs 40/-.

If somebody is lucky enough to have the phone number that you picked and has ID to match the name that you have bought the ticket in then they are quids in. Who could resist a one-way excursion from DLI-GZB? Mind you , if they live in Chennai or Mumbai it might not be quite so irresistible.

If somebody actually benefits from one of my trial bookings good luck to them. Their gain and I have lost nothing.
#10 Oct 7th, 2012, 18:47
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Hi - sorry to hijack and a possible repost (can't find my earlier post) but is it possible for somene to confirm if IRCTC still accept Amex?

I just went to book via https://www.irctc.co.in and the Amex option is no longer displayed.

Or I'm looking in the wrong place.
#11 Oct 7th, 2012, 21:50
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They were still accepting Amex on Thursday 4th October but I notice that today the Amex option is not there on the payment page.

Not sure whether this is a change or another short term glitch.
#12 Oct 7th, 2012, 22:09
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It took me 2 weeks and multiple e male and by some miracle it finally worked
#13 Oct 7th, 2012, 23:04
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Ah, disastrous news. I think it's unlikely to be a glitch (in my opinion) and suspect that Amex will no longer be a valid method of payment at IRCTC.
#14 Oct 7th, 2012, 23:05
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Originally Posted by lestergunn View Post Ah, disastrous news. I think it's unlikely to be a glitch (in my opinion) and suspect that Amex will no longer be a valid method of payment at IRCTC.
What makes you think that?

EDIT - I just called IRCTC in Delhi. On the first two attempts the call was cut off but on the third call I was told that it is a temporary problem caused by Amex and that they expect normal service to be available tomorrow.

Let's see what happens.
#15 Oct 7th, 2012, 23:57
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Originally Posted by Dave W View Post What makes you think that?
A website issue would have taken out all payment providers, not just one (although am incredibly happy to be incorrect).

So, an Amex issue. I tried calling as well but only to listen to the lovely hold music.

I have 4 journeys to book to get me to Allahabad for the Mela. I'll try again tomorrow.

Thanks Dave.
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