Problems with IRCTC website

#1 Jun 23rd, 2012, 16:39
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  • amritadey is offline
#1
is irctc website available now? can please anyone tell me.. i am unable to open the site for like last 30minutes

and i tried to book a ticket for falaknuma express and the transaction failed.. i checked for the refund status it was there to be settled.. but whener i use my card i get a sms from bank and i got two sms with debiting the same amount from my debit card.. though the transaction number for both the sms were same irctc obviously has one refund in list.. i am not sure whether the amount was deducted two times or just one time.. because the transaction number was same

please need help !!



Mod note: your thread title has been changed. Words such as 'urgent' should be used only in emergency situations such as medical need or a missing person.
#2 Jun 23rd, 2012, 16:47
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  • narendra.d is offline
#2
Seems to be down atm.
#3 Jun 23rd, 2012, 17:52
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#3
and what about the refund thing??
the website is still not opening !!!! it's just freaking me out
#4 Jun 23rd, 2012, 18:04
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  • Nattusbs is offline
#4
Amrita

I had the same thing happen to me twice yesterday morning - also for Falaknuma from Kharagpur (KGP) to Secunderabad (SC) for travel during the start of the Puja holidays. I also got the SMS from the bank, apparently, the electronic transfer of funds from the bank (SBI) to IRCTC timed out due to server problems - you will find this in the Transactions Failed list on your IRCTC account - therefore no refund issues since it was not debited from bank account. I guess Falaknuma is in high demand, especially during Puja holidays - the booking for Oct 20th got finished for 2AC and 1AC in 2hours of the 8:00 opening of the 120 day advance reservation window! I finally booked for Oct 19th (Friday) around 11:30am yesterday & the transaction went through smoothly.

In addition, I did make another IRCTC booking this morning - no problem.

Cheers
Last edited by Nattusbs; Jun 23rd, 2012 at 18:06.. Reason: addition
#5 Jun 24th, 2012, 02:03
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  • dipyamanbasu is offline
#5
Quote:
Originally Posted by amritadey View Post and what about the refund thing??
the website is still not opening !!!! it's just freaking me out
1. Check the "Booked History" option to see if any ticket has been booked.
Else
2. Check the "Failed Transaction" Tab.
3. If money has been debited from your account, it would be refunded back in 3-4 working days. (Depends on the payment gateway/bank)
#6 Jun 24th, 2012, 11:24
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  • paramiyer is offline
#6
Quote:
Originally Posted by amritadey View Post is irctc website available now? can please anyone tell me.. i am unable to open the site for like last 30minutes

and i tried to book a ticket for falaknuma express and the transaction failed.. i checked for the refund status it was there to be settled.. but whener i use my card i get a sms from bank and i got two sms with debiting the same amount from my debit card.. though the transaction number for both the sms were same irctc obviously has one refund in list.. i am not sure whether the amount was deducted two times or just one time.. because the transaction number was same

please need help !!



Mod note: your thread title has been changed. Words such as 'urgent' should be used only in emergency situations such as medical need or a missing person.
if booked history shows 2 tkts, you would need to cancel one & get refund (after deductions).
if it shows 1 tkt, the 2nd one is a failed transaction & would be refunded to back & then to you without any charges.
#7 Jun 25th, 2012, 12:35
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#7
thanks for all replies
the money was deducted only once (checked the mini statement) and i guess the sms was mistakenly sent two times by bank
i've not got the refund yet.. but it is showing 'payment settled' in refund status
hopefully i will get the money back within few days
and yes i tried yesterday and there was no problem
#8 Jun 25th, 2012, 12:39
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#8
Quote:
Originally Posted by amritadey View Post and yes i tried yesterday and there was no problem
i meant i tried booking for the same train yesterday and everything worked fine
#9 Jun 25th, 2012, 13:12
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  • dipyamanbasu is offline
#9
It totally depends on the bank/payment gateway used.
For example SBI, Citi bank, ICICI, HDFC would all take 3-4 working days (On an average)
Banks like UCO, BOI have taken up to 2 weeks (On an average) to refund back the money.
##
##
In case you get error messages in future, you may please try and press back or refresh a couple of times. It usually works (Mostly for ICICI Card payments)
#10 Jun 25th, 2012, 14:07
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  • paramiyer is offline
#10
Quote:
Originally Posted by amritadey View Post thanks for all replies
the money was deducted only once (checked the mini statement) and i guess the sms was mistakenly sent two times by bank
i've not got the refund yet.. but it is showing 'payment settled' in refund status
hopefully i will get the money back within few days
and yes i tried yesterday and there was no problem
if the money was deducted only one, what is the refund you are expecting? am i missing something in the story???
#11 Jun 25th, 2012, 23:07
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#11
Quote:
Originally Posted by paramiyer View Post if the money was deducted only one, what is the refund you are expecting? am i missing something in the story???
She was unsuccessful on the first day and the ticket was not booked.

Quote:
Originally Posted by amritadey View Post and i tried to book a ticket for falaknuma express and the transaction failed..
Quote:
Originally Posted by amritadey View Post and yes i tried yesterday and there was no problem
Quote:
Originally Posted by amritadey View Post i meant i tried booking for the same train yesterday and everything worked fine
#12 Jun 26th, 2012, 10:48
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#12
Quote:
Originally Posted by dipyamanbasu View Post She was unsuccessful on the first day and the ticket was not booked.
sorry, my mistake. i misread that part...
#13 Jun 26th, 2012, 13:50
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#13
the deduction was once only according to the mini statement..

and i just got the refund
i mean JUST NOW
#14 Jun 26th, 2012, 14:13
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#14
2 working days. Pretty quick, I must say!

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