IRCTC WL etickets - bad business practices !

#16 Oct 25th, 2008, 16:00
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#16
My recent experience:

I had an wait listed e-ticket in Ranikhet Express from New Delhi to Kathgodam. My ticket was remained in wait list even after chart preparation. I found that my ticket was automatically canceled and the refund processed in my credit card the next working day.
#17 Oct 26th, 2008, 16:51
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#17
Well...I think all this discussion is about General e-tickets. But I booked a Tatkal e-ticket on 21st Oct.for journey on 26 and got 33 waiting. That was in Mumbai rajdhani for a journey from Mumbai to Delhi. Now, I waited till 26 but my waiting reduced till 6 only. So what can be the scene further for refund? Can the same rules be applicable for Tatlkal quota also???
#18 Oct 27th, 2008, 12:56
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#18
Yes,sir, You will get back your amount, probably either by 29th or 30th!!!
---
Please inform us the date on which the amount had
come back into your account.:-)
#19 Oct 27th, 2008, 13:05
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#19
Dear Yesthom,

Since I had a waitlisted ticket after chart preparation I fall in category B ( in the circular) & there it is clearly mentioned that "there will not be any automatic cancellation" (sub point b) and the procedure of sending online request remains (sub point c)

##Now, please look at the relevant information which is available on IRCTC, at the following link:

http://www.irctc.co.in/Waitlisted_E-Ticket.html

....and the crucial sentence, is as follows:

"Their cancellation shall be done by IRCTC after chart preparation and refund shall be arranged from Railways by IRCTC and credited to customer/Agent account electronically."


Now, please don't ask me why there is a difference between IRCTC Site and the Railway Ministry's Circular.:-)
#20 Oct 27th, 2008, 13:34
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#20
Yesthom,
Send a mail to care@irctc.co.in detailing your issue. These guys are courteous and genuinely try and sort out your problem.
#21 Oct 30th, 2008, 16:40
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#21

Weird Railway Rules

Though this thread is about WL eTickets, I am using this to share my views on some of the weird rules of the Indian Railways.

Under the general conditions of the Reservation Rules it is stated that “When berths are reserved for passengers, the intention is to provide sleeping accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other passengers in compartment up to its carrying capacity.” Are the passengers traveling long distances not expected to sleep during the afternoons?


Railways have alsofe formed a typical reservation rule. Under the General conditions of the Reservation Rules, it is stated that “The Railway Administration will endeavour to provide reserved accommodation but does not guarantee the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such accommodation including carriages, not being provided or reserved carriage not been attached to a particular train. The supply of any particular type of carriage or the provision of a particular berth and seat is also not guaranteed.” It is surprising the a Govt. of India establishment can take such a non-committal stand and fail to guarantee the reserved accommodation for which it collects money from the intending passengers.
#22 Oct 31st, 2008, 10:34
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#22
Dear Nagarajan,

Are the passengers traveling long distances not expected to sleep during the afternoons?

##They can sleep:

a) if they are allotted either Upper Berth OR Side Upper Berth;

b) if three passengers are allotted LB/MB/UB;

c) if two passengers are allotted SUB/SLB;

and hence, it would be difficult for a lone LB or MB Passenger to use his berth for sleep during daytime!!!
#23 Oct 31st, 2008, 10:36
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#23
Dear Nagarajan,

“The Railway Administration will endeavour to provide reserved accommodation but does not guarantee the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such accommodation including carriages, not being provided or reserved carriage not been attached to a particular train. The supply of any particular type of carriage or the provision of a particular berth and seat is also not guaranteed.”

##Very rarely this Rule faces implementation. Once I have reserved a Seat in AC.Chair Car for my MAS-CBE Journey, but on that day, due to some operational constraints 3A Coach was attached in place of ACC. The passengers did not pay, including myself, anything extra.
#24 Oct 31st, 2008, 13:06
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#24
Quote:
Originally Posted by nnagarajan7 View Post “When berths are reserved for passengers, the intention is to provide sleeping accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other passengers in compartment up to its carrying capacity.” Are the passengers traveling long distances not expected to sleep during the afternoons?
nn7, The operative word is up to its carrying capacity. This is a statement meant to ensure that every passenger who has a reserved ticket gets to sit and is not at the whim of some cantankerous soul. Imagine if someone who has a lower berth were to say "this is my berth, i want to sleep, off with you all", where would that leave the other 2 passengers?
#25 Oct 31st, 2008, 13:36
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#25
I once bought an e-ticket, confirmed. The train got delayed by 8 hours, and according to railways rules, on delays more than 3 hours(or is it 4) you can get a refund if you don't travel.
I emailed irctc with ticket and train details, and within 15 days I had my refund.
So there is red tape involved, but they credit money back to your card according to procedure. However you do lose bank fees and processing fees(40rs total I think)
good morning
#26 Oct 31st, 2008, 18:38
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#26
Dear tsk1979,

I emailed irctc with ticket and train details, and within 15 days I had my refund.

##You got the refund Very Fast, because the IRCTC site itself says like this:
.........
Cancellation of e-Tickets after the preparation of Reservation charts:
For any claims on e-Tickets to be cancelled after the preparation of Reservation charts, the user has to send an
email at the earliest possible time (within 30 days) to etickets@irctc.co.in giving full details of the ticket and stating
the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as
sanctioned by the Railway administration would be credited back to the user's account.
Refund claims under above clause may require at least 60 days or more for processing.
------------------
#27 Nov 16th, 2008, 06:59
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#27

How much is the refund before chart preparation? 100%?

Hi,

Is anyone still reading this thread?

I have the following problem: I booked 2 tickets in 1A class, one ticket is WL2/CNF, the other one is WL3/WL1.

Since there is very little chance that the WL1 will become CNF before chart preparation (since there are only 4 berths 1A on this particular train), I will have to wait till time of chart preparation to know if WL1 becomes CNF. But if WL1 stays WL1 at time of preparation, the other person with the CNF ticket will not board the train either.

What does this mean then? Does this mean that the WL1 ticket gets refunded automatically, but that I have to cancel the CNF ticket after the time of chart preparation and get just a partial refund?

To avoid this, and also to be sure to get on the train, I booked 2 tickets on this same train in 2A and got 2 CNF tickets. And I flagged the option to get autoupgraded.

So, I am inclined to already cancel the 2 tickets (WL1 and CNF) in 1A before the time of chart preparation. Can anyone tell me if the refund is 100 % before chart preparation (minus the cancellation fee of about 70 rupies)? Or how many time in advance do I have to cancel to get a 100 % refund? I want to cancel as late as possible, to have a bigger chance to get the autoupgrade from 2A to 1A.

Does this all make sence? Or should I just cancel now? We are still 7 days before time of departure now.

Thanks a lot in advance.

Christine
http://www.2bike.be
#28 Nov 16th, 2008, 08:18
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#28
Dear Belgian,

You have mentioned everything except
NUMBER OF THE TRAIN
BOARDING STATION
DETRAINING STATION
DATE OF JOURNEY
...................

##As per Rules, if One Passenger is confirmed and the other one is NOT confirmed, for confirmed ticket Minimum Cancellation Charges are collected & for W/L Ticket, the clerkage(**which is less than Minimum Cancellation Charges). Hope this Rule is observed by IRCTC also!!!!

##Assuming that two more passengers have joined the Waiting List after you withdraw, then the confirmed ticket cancelled by you will go in their favour BUT WILL NOT BE UTILISED FOR YOUR UPGRADATION.

##Like you, so many other passengers in 2A - with Confirmed/RAC/WL Status - must have opted for Auto Gradation, which is a random selection by the System & which benefit is NOT just restricted to passengers with Confirmed Tickets only.
#29 Nov 16th, 2008, 14:38
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#29
Dear Belgian,

In another thread, now closed, you have raised a doubt whether there would be any use if you wait.

I am sorry, this query cannot be answered unless you furnish the following details pertaining your joourney:

NUMBER OF THE TRAIN
BOARDING STATION
DETRAINING STATION
DATE OF JOURNEY

....................
#30 Nov 16th, 2008, 19:57
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#30
Dear VSP,

The train is 2965 GWL UDZ Sup Exp on 25 Nov 2008. Our stretch is from departure till end station, so from Gwalior to Udaipur, departing in Gwalior at 15.45 and arriving in Udaipur at 6.10.

Thanks in advance for your advice.

Kind regards,
Christine

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