IRCTC WL etickets - bad business practices !

#1 Oct 19th, 2008, 21:53
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  • yesthom is offline
#1
Isnt IRCTC's provision to allow even WL isted tickets to be booked as etickets a ploy to fleece passengers ? As per rules eticket cancellation can be done only till chart preparation.After chart preparation e-ticket cancellation is not allowed. In such case one needs to write to railways for the TDR process. Quoting from a mail I got when I tried to cancel after chart preparation - " Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more.Once the railways refunded your amount, we will credited to your same
account" The whole thing is not transparent. I havent got any refund though my ticket continued to be under WL after chart preparation

In many cases WL dont move at all till chart preparation while the final status as per chart could be a confirmed seat. So either you gamble and wait for chart preparation or cancel before chart preparation without knowing what lies on the other side !!

Has anyone got a refund on Wlisted eticket ?
#2 Oct 21st, 2008, 01:42
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I will consider this to be a warning against buying e ticket.
#3 Oct 21st, 2008, 05:05
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#3
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Originally Posted by yesthom View Post I havent got any refund though my ticket continued to be under WL after chart preparation
Have 90 days passed yet?
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#4 Oct 21st, 2008, 13:33
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Dear Yesthom,

So either you gamble and wait for chart preparation or cancel before chart preparation without knowing what lies on the other side !!

##As per the latest Rules, the Waitlisted E-Ticket which DOES NOT gets confirmed would automatically gets cancelled, and the amount 'automatically' goes into the Bank Account.

##Hence, the Waitlisted E-Ticket Holders, if they found that their ticket did not get confirmed, SHOULD NOT ENTER THE TRAIN WITH THE PRINT-OUT.
#5 Oct 21st, 2008, 14:39
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Originally Posted by Mell View Post I will consider this to be a warning against buying e ticket.
Don't worry. Having got past the hurdles of using the internet booking site (even that is great when it it is working well) the Indian trains system works very well. It is probably one of the most efficient things in India!

Indian Railways are not out to steel your money
#6 Oct 21st, 2008, 14:54
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Thanks Nick
#7 Oct 21st, 2008, 22:51
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90 days passed long time bck but my refund also seems to be waitlisted
#8 Oct 21st, 2008, 22:52
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Originally Posted by Mell View Post I will consider this to be a warning against buying e ticket.
this is one small aberration in an otherwise near perfect (by Indian standards) system
#9 Oct 21st, 2008, 22:59
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#9
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Originally Posted by vsp27759 View Post Dear Yesthom,

So either you gamble and wait for chart preparation or cancel before chart preparation without knowing what lies on the other side !!

##As per the latest Rules, the Waitlisted E-Ticket which DOES NOT gets confirmed would automatically gets cancelled, and the amount 'automatically' goes into the Bank Account.

##Hence, the Waitlisted E-Ticket Holders, if they found that their ticket did not get confirmed, SHOULD NOT ENTER THE TRAIN WITH THE PRINT-OUT.
I am not sure about the source of this latest rule but the irctc site still shows the following-
"Cancellation of e-Tickets after the preparation of Reservation charts:
For any claims on e-Tickets to be cancelled after the preparation of Reservation charts, the user has to send an
email at the earliest possible time (within 30 days) to etickets@irctc.co.in giving full details of the ticket and stating
the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as
sanctioned by the Railway administration would be credited back to the user's account.
Refund claims under above clause may require at least 60 days or more for processing "
There is no mention of any automatic refund and there is some manual processing involved.I waited for more than 100 days and no refund has happened
#10 Oct 22nd, 2008, 05:26
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#10
It's just a one-off hitch; the Indian rail system isn't perfect (it's a mammoth undertaking even to attempt to keep everything moving), but when you consider the amount of passengers and the number of trains and stops (the list of station codes runs into the thousands!), then one can only stand in awe of how it all keeps rolling along.

So I would have to go along, word-for-word, with Nick's post, above.

I visited (quite by mistake -- I mistook the sign for the foreign tourists office) the irctc office in Mumbai -- in fact, they let me use their computer to change an on-line booking, even though this was stretching the rules a little -- and I thought they were genuinely nice people who showed a real interest in looking after their hordes of passengers. Quite a long time previously I had sent them an email asking for clarification on some point or other (I honestly can't remember what it was), and I got back a swift, friendly and helpful response.

I'm sure this is a one-off and that broaching the matter again with them will bring about a happy result. Send them an email and see what happens.
#11 Oct 22nd, 2008, 15:08
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Dear yesthom,

What I said pertains to WAITLISTED E-TICKET;

and

What you have extracted from IRCTC Site is about
CONFIRMED E-TICKET.

##Honestly speaking, cancellation of Confirmed E-Ticket after Chart Preparation is an avoidable nuisance!!!
#12 Oct 22nd, 2008, 15:24
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Dear yesthom,

I am not sure about the source of this latest rule

##Please have a look at the Circular, at the following link:

http://www.indianrailways.gov.in/dep...r-2k8/CC-2.pdf
#13 Oct 22nd, 2008, 15:42
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#13
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Originally Posted by vsp27759 View Post ##Honestly speaking, cancellation of Confirmed E-Ticket after Chart Preparation is an avoidable nuisance!!!
I would go further then that and suggest that it is an indulgance that IR should not allow. Someone else misses out on a seat and the person cancelling gets a refund and IR losses the revenue !
#14 Oct 22nd, 2008, 16:13
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#14
Dear Wabat,

and the person cancelling gets a refund and IR losses the revenue !

##To some extent you are correct, if there is NO RAC on the Train, in the event of which this cancelled berth would go vacantand it is a loss for IR.

##But, if there are RAC Passengers in the coach, then, this vacant berth would be allotted to him!!

##All said & done, Cancellation of Confirmed E-Tickets should NOT be allowed after Chart Preparation so that the person cancelling the berth would have to forego only 25% as Cancellations instead of 50% alongwith a waiting for 90 days or even more; and on the other hand, the Railways can allot this berth to those in RAC/WL, which means no loss for them!!!
#15 Oct 22nd, 2008, 19:02
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#15
Quote:
Originally Posted by vsp27759 View Post Dear yesthom,

I am not sure about the source of this latest rule

##Please have a look at the Circular, at the following link:

http://www.indianrailways.gov.in/dep...r-2k8/CC-2.pdf
Since I had a waitlisted ticket after chart preparation I fall in category B ( in the circular) & there it is clearly mentioned that "there will not be any automatic cancellation" (sub point b) and the procedure of sending online request remains (sub point c)

In your earlier response you had indciated that there will be automatic cancellation & refund to a/c
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