IRCT Transaction successful but no tickets!! |
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May 29th, 2009, 00:38
| #1 |
| a girl who loves travelling Join Date: May 2009 Location: Boston
Posts: 15
|  IRCT Transaction successful but no tickets!! hey, i just booked 3AC tickets, it showed a confirmation with the bank transaction number and said that it will take a moment to transfer the confirmation to IRCTC but that page did not change for 30 minutes. CHecked bank account, money was gone. check mail, no confirmation came through. Checked IRCTC account under booked history, this latest transaction is not there. What gives!! What do I do? I sent an email to both, bank and IRCTC but is this usual? |
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May 29th, 2009, 00:52
| #2 |
| brother my cup is empty member  Join Date: Jan 2005 Location: yörp
Posts: 14,823
| I don't know; I've had it (at an Indian travel agent; and so at his risk, no payments made on my part yet at that point. Well, except I really and desperately wanted that ride) for the server to become unresponsive & so not come up with the final confirmation for a while. So could be you'll just have to hold your breath for a little bit longer... They have a (very) good reputation for automatic refunds in case of faulty transactions btw; I don't think you have much to worry about in that respect. But I understand it would be nice to see the whole thing booked through & the ticket in hand. If that page hasn't changed at all for 30 minutes like you say, my guess would be there's a good chance the system is hanging indeed, so I wouldn't panic just yet. Needless to say, the ticket will only come through once the whole thing has been processed.
__________________ Reading tips, all picked up at IndiaMike  : INDAX's A Comprehensive Guide To India / Dinoj Surendran's Desi Humor / ITHVC on Culture Shock & Travel Health / JetLag Travel Guides For the Undiscerning Traveller / India Travel Links |
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May 29th, 2009, 01:03
| #3 |
| IM what IM  Join Date: Mar 2009 Location: Here !
Posts: 6,179
| Check after some time, money will be back in your bank account. This is not unusual.
__________________ Let there be light. |
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May 29th, 2009, 01:07
| #4 |
| brother my cup is empty member Join Date: Jan 2005 Location: yörp
Posts: 14,823
| Yes; or rather from the description I'd say there's a very good chance those tickets have in fact been booked. Now it's just a matter of waiting for them to be duly processed. How long for, one might now ask; no idea really, shouldn't normally take a full day I don't think (couple of hours at the most rather), and I'd start pulling some chains if it did. Note that server goes to sleep for a few hours in the Indian (very late) nighttime btw I think. Not sure how that reflects on pending transactions. Sunday afternoon till Monday morning IST might well prove to be another of those off-points, from what I hear. |
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May 29th, 2009, 01:25
| #5 |
| Senior Member  Join Date: Dec 2006 Location: Belgium
Posts: 382
| Have had the same problem a few times too. You will get an automatic refund from irctc but this can take a few days.  Try to book the tickets again.  |
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May 29th, 2009, 10:38
| #6 |
| a girl who loves travelling Join Date: May 2009 Location: Boston
Posts: 15
|  irctc replied i received a personalized reply in less than 12 hours, wow. they told that the booking did not go through but the refund may take a few days. that's fine as long as i see that they have acknowledge the issue. this is great service. now, i can confidently book another ticket. great, all the more impressed with irctc. a fair organization, quick and admits mistakes and truly, an organization for the masses. |
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May 29th, 2009, 10:54
| #7 |
| Renegade Killer Bee  Join Date: May 2006 Location: Out of coverage area!
Posts: 1,054
 | Mods - please update the title. it can mislead people.
__________________ SMASH!!!! |
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May 29th, 2009, 10:56
| #8 | |
| Visionary  Join Date: Oct 2008 Location: Sydney
Posts: 706
| Quote:
 . I have booked my tickets online dozens of time and there's only been 1 instance when the booking didn't go through.I rebooked & the refund came through in about 3 working days. | |
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