How to delete "Failed Payments" on IRCTC booking site?

#1 Dec 2nd, 2006, 08:40
Join Date:
Nov 2006
Location:
Menlo Park, CA
Posts:
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  • peterwang is offline
#1
You may see from my just previous post that I have been trying to book train tickets on the IRCTC website, with many failures and eventually two successes.

So I have accumulated a number of entries in the "Failed Payments" section. Does anyone know how to delete these? It probably doesn't matter but just seems untidy to leave them...

Cheers,
- P

P.S. By the way, it seems that the "Buy" button doesn't work in the window you get when you call up an entry from Failed Payments (I tried both Firefox and Internet Explorer). So I was forced to re-type all the details every time... guess I should complain to IRCTC, not here, so I will!
#2 Dec 4th, 2006, 05:33
Join Date:
Nov 2006
Location:
Menlo Park, CA
Posts:
30
  • peterwang is offline
#2

follow-up on Failed Payments

IRCTC customer care told me to clear all the temporary files and history and try again, but this didn't make the "Buy" button work.

Also, they told me that it is not possible to delete entries from Failed Payments.

Cheers,
- P

P.S. Found two similar complaints about the "Buy" button on Failed Payments screen, on IndiaMike in this thread:
http://www.indiamike.com/india/showp...4&postcount=13
Quote:
Originally Posted by aterciopelada ...And again, as others have reported, when I (kindly) attempt to resubmit via the "failed payments" page, the "Buy" button doesn't work (ie, I click and click but nothing happens: no clicky noise, no evidence that a new page is loading ...).
Quote:
Originally Posted by IRCTC Customer Support We regret the inconvenience faced by you. Please clear the temporary
Internet files and cache of the browser and try logging in using a new
browser window to overcome this problem. While browsing please closed all
the windows and open a new internet explorer>> tools>>internet
options>>delete cookies>> delete internet temporary files and delete all off
line contents>> clear history>>click OK. Then you can try.

Please note that the failed payment list is a permanent entry, there is no
any provision to delete the list.
Regards,
Kamal Saini

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