Another train question! |
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Sep 13th, 2005, 18:40
| #1 |
| Future Member
Posts: n/a
| Another train question! Yesterday I booked tickets for me and my partner to travel from Sawai Madhopur to New Delhi, vis the IRCTC website. Following instructions to a 'T' I put down C/O IRCTC as teh delivery address, and 110055 as the pin code. I then paid for the ticket on my credit card, whcih was duly processed and a Transaction ID issued. My IRCTC on-line profile has the booking as confirmed. Just checked my statement and the payment is being processed. I then emailed IRCTC and asked them to hold the tickets until I collect them on 28th October. I received a swift reply to be told that the tickets have not materialised and that I need to make the booking again - Thereby paying twice for one transaction!! Anyone know what's going on. Has anyone else had the same/similar problem? |
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Sep 13th, 2005, 19:44
| #2 | |
| A Trekker  Join Date: Aug 2005 Location: INDIA
Posts: 357
| Quote:
The address is: Indian Railway Catering and Tourism Corporation Ltd., 9th Floor, Bank of BarodaBuilding, 16, Parliament Street, New Delhi 110001. Tel: 011-23311263/011-23311264. Fax: 011-23311259 For Doubts/Queries/Complaints/Appreciations regarding bookings/services 24 Hrs.Customer Support at 011-23345500, 011-23344787,011-23344773 or care@irctc.co.in Hope this will help, try cancelling the previous ticket, i think it is going to return back to IRCTC as "address not Found"
__________________ TREKorDIE: " BECAUSE IT IS THERE ! ! ! " | |
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Sep 14th, 2005, 16:43
| #3 |
| Outta Control  Join Date: Jul 2005 Location: Adelaide, South Australia
Posts: 74
 | He probably got them from a post I put up. The info came straight from the IRCTC (care@..), and gave precise info bout what to put in the fields of the booking form, and then followup email request to IRCTC to ensure the holding of the tickets. They also provided a specific address to attend to pick up the tickets: IRCTC (Operation Centre) New Delhi reservation Office IRCA Buildings, Chelmsfor Road New Delhi 110055. The above is about 200metres down the road from the NDLS, and is open 24 hours per day. I received a confirmation email within 15 mins of sending to the IRCTC advising them of my PNR and tranasction numbers, advising that my tickets would be held until my arrival.
__________________ Dave ----------------------------------- I started with nothing and still have most of it left. |
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Sep 14th, 2005, 17:08
| #4 |
| Outta Control Join Date: Jul 2005 Location: Adelaide, South Australia
Posts: 74
| http://www.indiamike.com/india/showthread.php?t=4305&page=8&p p=15 - refer entry 115 (I think) for full details |
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