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Jun 9th, 2009, 15:55
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#1 |
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Member
Join Date: Dec 2005
Location: ahmedabad
Posts: 46
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Over-complexity at Air India website
For some reason Air India involves BillDesk.com in the payment process, thus adding a layer of complexity. IRCTC does very well without this layer-dealing directly with Banks and Credit Cards so I dont know why Air India needs this.
Right now I am feeling sore since BillDesk deducted Rs 9500 from my acount but failed to forward it all thru to Air India resulting in a Failed Booking (at Air India) but BillDesk shows OK so I am hanging in a limbo between Air India and BillDesk.com Also the emails to Air India for help are not answered promptly (unlike IRCTC again), if at all (that remains to be seen). BillDesk.com though have consumer service by phone (but they asked my to send emails). |
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Jun 9th, 2009, 16:23
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#2 | |
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Maha Guru Member
Join Date: Jan 2007
Location: MUMBAI
Posts: 2,507
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Quote:
I personally like the Kingfisher and Indigo sites, followed by Spicejet and Goair. |
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Jun 9th, 2009, 16:34
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#3 |
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Member
Join Date: Dec 2005
Location: ahmedabad
Posts: 46
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Now I have got an email from BillDesk.com saying that the payment was successful at their end and I need to take up with Air India.
Infact it got hung while transferring from BillDesk.com to Air India site so in all probability the BillDesk.com has not transferred the information to Air India. It is a great pity that Air India site has got no consumer serive phone lines and all one can do is to email and wait for their tardy response (I havent any yet) AI gives 10% discount for online booking but it is not worth it. |
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Jun 10th, 2009, 12:19
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#4 |
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Member
Join Date: Dec 2005
Location: ahmedabad
Posts: 46
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The AIr India consumer support has not yet replied to my urgent emails for 24 hr now. And they dont list any phone nos to deal with e-bookings.
Does anyone here suggest what to do now? |
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Jun 10th, 2009, 15:23
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#5 |
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Junior most member
Join Date: Jan 2009
Location: Mumbai
Posts: 749
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Air India Call Centres
Mehra, Pl find the details of toll free call centres of Air India.
INDIA REGION Toll Free Number : 1800 22 7722 For Mobile telephone users : 0124 2877 777 Fax No : 0124 2877 888 USA/CANADA REGION Toll Free Numbers : 1800 223 7776 1888 359 2412 1800 625 6424. UK REGION Local Telephone Number : 0208 560 9996 which is not a Toll Free Number, but is a local number through which the International Call Centre can be accessed. |
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Jun 11th, 2009, 12:43
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#6 |
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Member
Join Date: Dec 2005
Location: ahmedabad
Posts: 46
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Update: Bill Desk.com has agreed to a complete refund but says it would take 5 working days.
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Jun 11th, 2009, 21:03
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#7 | |
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Maha Guru Member
Join Date: Aug 2008
Location: chennai
Posts: 738
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Quote:
irctc hassle free. |
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