Goair Problems

architekality · Aug 17th, 2008, 17:31

So. I had originally booked an internal flight from Goa to Delhi for the 21st. Various situations arise which prompted me to switch my flight to a later day. My receipt had said that, for any cancellations and modifications, I can contact customer service by phone or try their website. I thought the internet option was an easier way out and managed to find a flight that was the same price as my original ticket. I made the change, I put in my Visa info to pay the delaying fee, it's processing... and then an error.

The first time, I thought perhaps it worked out okay anyway, so I checked my itinerary online, the date is changed (good) but it says that I have to still pay for my fee. I've tried to pay for it a few times after the initial error, but no luck. And I can't seem to get a hold of them on the phone either? The 1 800 number, I go straight to a busy line. And the second number doesn't even get recognized.

Can I just show up at the airport prior to take off and pay the Rs 1252? Or am I screwed if I don't get this fixed before the 21st?

kshastry · Aug 18th, 2008, 18:29

Better to call their customer service over the phone and sort it out. Though I won't expect the GoAir flights to be full, don't leave it for the airport.

Not to scare you, but offlate GoAir seem to go through some crisis. They had cancelled many sectors and don't fly them anymore. Better to keep checking with them lest they do something funny at the last moment.

architekality · Aug 18th, 2008, 20:10

Thanks for the reply (and the warning) but I can't seem to get a hold of them over the phone! I go straight to busy line or I don't connect at all. Today, I've tried to write an email to them to the feedback address they gave me but I got an automatically generated reply, saying that the email failed to be sent to said address. Dodgy? I think so.

karuna · Aug 18th, 2008, 20:34

A Google throws up these Head Office numbers, perhaps worth a try:

+91 (0)22 6742 0499, +91 (0)22 6742 0300

Also their number at Goa Airport: 0832 6552280/81

Aug 17th, 2008, 17:31	#1
architekality Member Join Date: Jul 2008 Location: Canada Posts: 4	Goair Problems So. I had originally booked an internal flight from Goa to Delhi for the 21st. Various situations arise which prompted me to switch my flight to a later day. My receipt had said that, for any cancellations and modifications, I can contact customer service by phone or try their website. I thought the internet option was an easier way out and managed to find a flight that was the same price as my original ticket. I made the change, I put in my Visa info to pay the delaying fee, it's processing... and then an error. The first time, I thought perhaps it worked out okay anyway, so I checked my itinerary online, the date is changed (good) but it says that I have to still pay for my fee. I've tried to pay for it a few times after the initial error, but no luck. And I can't seem to get a hold of them on the phone either? The 1 800 number, I go straight to a busy line. And the second number doesn't even get recognized. Can I just show up at the airport prior to take off and pay the Rs 1252? Or am I screwed if I don't get this fixed before the 21st?

Aug 18th, 2008, 18:29	#2
kshastry Senior Member Join Date: Nov 2005 Location: Bangalore Posts: 136	Better to call their customer service over the phone and sort it out. Though I won't expect the GoAir flights to be full, don't leave it for the airport. Not to scare you, but offlate GoAir seem to go through some crisis. They had cancelled many sectors and don't fly them anymore. Better to keep checking with them lest they do something funny at the last moment. __________________ My travel blog!

Aug 18th, 2008, 20:34	#4
karuna The cat's mother Join Date: Mar 2006 Location: the wrong side of the Y-A-M-U-N-A Posts: 2,012	A Google throws up these Head Office numbers, perhaps worth a try: +91 (0)22 6742 0499, +91 (0)22 6742 0300 Also their number at Goa Airport: 0832 6552280/81 __________________ Indiamike mod squad's odd bod. Coexist. [Indian Mona Lisa by Dinesh; can't find original uploader to credit in full.]

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
goair bookings help!	milloy	Domestic India Flights	5	Jan 13th, 2007 11:07
booking goair ticket from US	thim	Domestic India Flights	9	Nov 26th, 2006 01:27
GoAir	jyotirmoy	Domestic India Flights	1	Apr 8th, 2006 00:00
Air Deccan vs GoAir	gianni66	Domestic India Flights	20	Mar 31st, 2006 13:09
GoAir has started	GoanCanuck	Domestic India Flights	11	Oct 26th, 2005 03:54

Aug 18th, 2008, 20:10	#3
architekality Member Join Date: Jul 2008 Location: Canada Posts: 4	Thanks for the reply (and the warning) but I can't seem to get a hold of them over the phone! I go straight to busy line or I don't connect at all. Today, I've tried to write an email to them to the feedback address they gave me but I got an automatically generated reply, saying that the email failed to be sent to said address. Dodgy? I think so.

User Name		Remember Me?
Password