Terrible Service

gkj · Apr 30th, 2008, 00:20

Just had to mention that we bought some nice furniture at a pretty price at the Stanley Boutique and have had many problems with it! Getting them to fix it has been a nightmare. I have had one chair for almost 3 months and it is still not fixed yet, now they want to take it to Bangalore and who knows how long that will take. Just a word of advice...customer service is absolutely terrible!

Nick-H · Apr 30th, 2008, 01:28

Oh

.

They are supposed to be the best for leather car-seat covers!

So much for the pricey Nungambakam boutique, then. Sorry to hear of your troubles.

I'm tempted to ask how much can go wrong with a chair, and how hard it can be to fix, and why if anything is wrong with an expensive chair they shouldn't just replace it?

If you want to tell... I'm listening!

ISN · Apr 30th, 2008, 01:59

Quote:

Originally Posted by gkj

Just had to mention that we bought some nice furniture at a pretty price at the Stanley Boutique and have had many problems with it! Getting them to fix it has been a nightmare. I have had one chair for almost 3 months and it is still not fixed yet, now they want to take it to Bangalore and who knows how long that will take. Just a word of advice...customer service is absolutely terrible!

If I where you this is what I would have done, ask for a replacement immediately if they refused, and if you paid through your credit card then I will just call them and dispute the charge and let the store know that you are not coming back to pickup your chair since you have disputed the charge, I always say this to people who complain about customer service in USA, you don’t know what you are getting unless you leave USA you don’t know the meaning of customer service.

Nick-H · Apr 30th, 2008, 04:04

Unfortunately there are many Chennai businesses that don't know the meaning of customer service --- they would have one hell of a shock if they moved to USA, or Europe!

gkj · Apr 30th, 2008, 22:17

Oh you are so right about customer service. Let's just say yesterday was a bad india day! From our pool turning green and them saying it is normal to Stanley boutique! Well, my husband did research and dumped loads of chlorine it even though everyone else said no and Stanley boutique picked up my chair to take to the factory in Bangalore...

The chair was a Lazyboy and squeaked terribly! They came out 2 times and hammered it a bit and said it is fixed and guaranteed it and well it is not fixed. I called the US lazyboy and they said that taking to the factory to get it worked on was indeed and option. Get this though, they say we will have it back by Monday..HA, HA, ROFL!!! Okay, thanks for letting me vent a bit, I mean a lot!

We also bought a couch and a loveseat from Stanley so we did spend come major rupees there!

Nick-H · Apr 30th, 2008, 22:34

You're welcome

Now, let me tell you the story of our builders....

.

madan80 · May 2nd, 2008, 10:37

and of my sofa and A/C story! ..... customer service needs to improve by the bucket loads.
last evening i went to this place in specner plaza - golecha cell world (IIRC) - i asked for a stylus for my phone. he opens up a packet - and starts stuffing the damn things in... i was like - dude- it doesnot fit... and its not "original" so he gets all defensive - how can u come in here and sy we sell duplicate stuff- i told him i didnt say that and i walked out...do they think all customers are idiots?

Quote:

From our pool turning green and them saying it is normal

do get the water tested in a lab ... or we can have our next im chennai meet as a poolside bbq - and test the water to make sure its ok!

Nick-H · May 2nd, 2008, 12:54

I will mention the quote of quotes from my year-long building suffering: "But you didn't tell me you wanted the job done properly."

larsomat · May 2nd, 2008, 13:19

Quote:

Originally Posted by Nick-H

"But you didn't tell me you wanted the job done properly."

Nick-H · May 2nd, 2008, 13:22

Yes.

But it didn't make me laugh at the time!

As I'm sure you can imagine!

madan80 · May 7th, 2008, 15:37

Quote:

Originally Posted by Nick-H

"But you didn't tell me you wanted the job done properly."

This is one of those entries that should go for the annual Darwin awards!

Nick-H · May 7th, 2008, 18:05

Yeah... When the kitchen falls down on my head

!

ISN · May 8th, 2008, 21:08

Quote:

Originally Posted by Nick-H

I will mention the quote of quotes from my year-long building suffering: "But you didn't tell me you wanted the job done properly."

This the time you leave your self-control aside and start spewing out words in the local language (hope you learnt a few words after residing for so long in Chennai) that will make his head spin, seriously sometimes being good will not get what you want.

Nick-H · May 8th, 2008, 21:23

It didn't. Lesson learnt for the next time.

Mrs N wants to build our second storey, which we always planned for our small house. Seriously, I can't face doing it!

gkj · May 17th, 2008, 16:18

Should I mention that they did bring the chair back with a scratch that wasn't there when it left the house. You are so right,there is no such thing as customer service here! I am starting the whole dispute process....

Apr 30th, 2008, 00:20	#1
gkj Member Join Date: May 2007 Location: USA Posts: 52	Terrible Service Just had to mention that we bought some nice furniture at a pretty price at the Stanley Boutique and have had many problems with it! Getting them to fix it has been a nightmare. I have had one chair for almost 3 months and it is still not fixed yet, now they want to take it to Bangalore and who knows how long that will take. Just a word of advice...customer service is absolutely terrible!

Apr 30th, 2008, 01:28	#2
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	Oh . They are supposed to be the best for leather car-seat covers! So much for the pricey Nungambakam boutique, then. Sorry to hear of your troubles. I'm tempted to ask how much can go wrong with a chair, and how hard it can be to fix, and why if anything is wrong with an expensive chair they shouldn't just replace it? If you want to tell... I'm listening! __________________ . IndiaMike Mod Team (The Grumpy One)

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Apr 30th, 2008, 04:04	#4
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	Unfortunately there are many Chennai businesses that don't know the meaning of customer service --- they would have one hell of a shock if they moved to USA, or Europe!

Apr 30th, 2008, 22:17	#5
gkj Member Join Date: May 2007 Location: USA Posts: 52	Oh you are so right about customer service. Let's just say yesterday was a bad india day! From our pool turning green and them saying it is normal to Stanley boutique! Well, my husband did research and dumped loads of chlorine it even though everyone else said no and Stanley boutique picked up my chair to take to the factory in Bangalore... The chair was a Lazyboy and squeaked terribly! They came out 2 times and hammered it a bit and said it is fixed and guaranteed it and well it is not fixed. I called the US lazyboy and they said that taking to the factory to get it worked on was indeed and option. Get this though, they say we will have it back by Monday..HA, HA, ROFL!!! Okay, thanks for letting me vent a bit, I mean a lot! We also bought a couch and a loveseat from Stanley so we did spend come major rupees there!

Apr 30th, 2008, 22:34	#6
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	You're welcome Now, let me tell you the story of our builders.... .

May 2nd, 2008, 12:54	#8
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	I will mention the quote of quotes from my year-long building suffering: "But you didn't tell me you wanted the job done properly."

May 2nd, 2008, 13:22	#10
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	Yes. But it didn't make me laugh at the time! As I'm sure you can imagine!

May 7th, 2008, 18:05	#12
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	Yeah... When the kitchen falls down on my head !

May 8th, 2008, 21:23	#14
Nick-H Loud-mouthed, Noisy Bird Join Date: Oct 2004 Location: Chennai, India Posts: 24,220	It didn't. Lesson learnt for the next time. Mrs N wants to build our second storey, which we always planned for our small house. Seriously, I can't face doing it!

May 17th, 2008, 16:18	#15
gkj Member Join Date: May 2007 Location: USA Posts: 52	Should I mention that they did bring the chair back with a scratch that wasn't there when it left the house. You are so right,there is no such thing as customer service here! I am starting the whole dispute process....

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