Terrible Service

Nick-H

When you point to a dirty mark on clothes in the shop, the answer, invariably, is, "You can wash it!". It wouldn't surprise me if they consider your scratch to be of no importance at all.

There is a downside to living here!

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puchoo

if there is a spot..i either dont take it...wash it and if not ok return it or simply ask for a reduction on the price...

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Sidharth

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ISN

This kind of attitude stems from the old monopoly industry attitude, for instance if you are having a problem with your electricity what can you do other than complaining, because there is no other alternative. Most of the business used to be like that but now you can switch your service providers so companies are beginning to understand the meaning of customer service, but most of the business still think and act like a monopoly.

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Nick-H

I'll just wander off groaning loudly...

abhi182

Yup, but somehow the businesses in Delhi and Mumbai adapted quickly while Chennai still wallows in its old glory of monopoly

Nick-H

Oh, dear, here we go down an economic-argument cul-de-sac.

Monopoly has got nothing to do with it. You can find hundreds of businesses competing in Chennai, it won't make any of them come any where near, for instance, London standards of customer service, after-sales, refunds, etc etc.

There may not be too many shops in Chennai that sell expensive leatehr furniture, but I doubt very much that there is only one, or that it's ideas have anything to do with the government.

So no, it does not stem from any monopoly industry attitude.

ISN, an interesting experiment for you when you get here will be to compare service and reports of, for example, BSNL, Airtel, Tata Indicom, on the communications front. You might be very surprised by the experience!

Hey, lets get back to furniture...

birds

Builders are a horrific species anywhere in the world! We had serious and endless problems with restoring our house in Europe. In fact, all my friends do have similar stories.

Builders, mechanics, insurance agents, etc. All the same everywhere!

capt_mahajan

We had a carpenter in recently. As a prelude to bigger things, he first had to change a lock in one bedroom door.

I chased him away after they (helper too) took three hours and misaligned the thing. All further jobs cancelled.

So now, once again, we are looking for a butcher masquerading as a carpenter.

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Nick-H

Sheesh.


Have you tried Walmart?

birds

Last week on Mumbai airport people were distributing Argos guides. I took one out of curiosity and was surprised to see how much furniture there was.

I hope none of it was produced by 'The Best Carpenter in Delhi' wish we had the pleasure to engage and of who we are still reminded 10 years later when we open a drawer....

capt_mahajan

Most of our furniture- all of it, actually, is hand made, a few pieces twenty years ago. Good (selected by us) Burma teakwood, selected plywood etc.
Most of our other furniture is ten years old, built similarly, with odd things added over the years since then. If we got it all made today it would cost a fortune.

The mass produced furniture being sold today looks neat, but the wood is sometimes cheap and poor quality- and, like much of everything else on sale today, is not built to last. It costs much less, though, for similar reasons.

Its a trade off- choose less headache, lower cost and mediocre/poor quality or higher cost, better quality and higher blood pressure,

I honestly don't know which one is better.

puchoo

I find Godrej reasonably good. When Mrs P and i were setting up hose we bought a lot of stuff from there...it was quick and easy but at the same time we got some stuff made as well which we were sure we were going to use till we got to the pearly gates...

I recently did a lot of shopping for my parents who built a cottage in Mashobara and for that we got a mix again...but large units such as sofa's, beds , chests we sourced or got them built. One of the best things that happened to us was being able to find a guy in Delhi selling some stuff from embassies in Delhi....so ended up buying a lot of gorgeous stuff from him...Gerogian maple, rosewood , teak etc etc..

Nick-H

Catalogues?

Goodness.

Argos, in London, was one of my first we'll take it back, no question, even though you have opened the box experiences.

birds

Yep, and they have opened already five stores in Mumbai.

I am not sure if I am happy or sad about this. In a way, "the best carpenter of Delhi" was quaint and Argos will never be. Like the Capt. points out, there is a price for everything.

ISN

Getting rid of monopoly is the fist step in moving towards a better customer service. “Rome was neither built nor conquered in one day” Changing anything in India takes lot of time some things are easily adopted by India for instance cell phones has become a common tool for communication in a very short time and businesses are providing innovative services to users to enhance their service. If India still had monopoly then there will be no space for improvement in anything so my point is India is moving on the right direction but in a slower pace. Here is an article about what is happening to BSNL and this will happen to other organizations if they don’t improve their customer service.

Alarming erosion in BSNL's customer base