Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad
By Ramy. Created on Sep 30th, 2012. Last updated on Jan 9th, 2013.
Go to the Cleartrip.com website and click on Register.
Submit your email address and click on Create Account
You should receive a notification page that your registration is accepted.
You should also receive an email with an activation link for your new account. Click on the link to activate your account on Cleartrip.com.
When the following page loads in your browser, enter your email address, choose your Cleartrip main password, and follow the steps in order to complete your personal profile.
After confirming your account, make sure that you're logged in and then go to the Cleartrip.com registration page. Another way to get to this registration page (after making sure you're logged in!) is to check a train itinerary and clicking on the “Availability” button.
Fill the forms with your Cleartrip username (usually the email you used for registration), choose your IRCTC username (3 to 10 digits), enter your email address again and your personal information.
Pay close attention to the following fields:
- Mobile number (insert a 10 digit fake phone number)
- State name (Other)
- Zip Code (6 digits) and at the end,
- Your real country.
You should receive an email from IRCTC with the user id you choose, your login password, and your Email OTP.
NOTE: Your Mobile OTP should have been sent to the "fake" mobile number you provided. Now starts the real challenge of the entire procedure.
Send an email to email@example.com with a subject like “Mobile OTP request – myUserID” or similar. In the body of the mail try to as descriptive as possible, and be sure to provide three main items of information:
- Your IRCTC user ID from step 7
- A message asking to receive your Mobile OTP through an email to your email account
- A attached scan of your passport (make sure the attachment is not larger than 1 MB)
You can also provide some additional information:
- You’re a foreign tourist with a VISA/Mastercard credit card
- You don't have an indian mobile number
- Your name and surname
- You need to activate and sync your IRCTC and Cleartrip accounts
After sending the email, you should receive an auto response email in your mailbox from IRCTC, simply notifying you that they received your email.
Take note of your ticket ID, because you will need to provide it during any future communications with IRCTC. Every time you write to firstname.lastname@example.org, you’ll receive a reply with a new ticket ID. As suggested by other India Mike users, always respond with the last ticket ID assigned.
Now, wait for a new communication from IRCTC with your new Mobile OTP. The reply can take anywhere from a few hours to one or more days. Meanwhile, you may receive an email like this below, notifying you that your IRCTC password has been automatically reset. Take note of the new password.
In the meantime, you can try and login to the IRCTC account, but you'll still be missing the mobile OTP. Just Log out and wait some more.
Be patient for at least a day . If you still haven't received anything, write to email@example.com with your previously assigned ticket ID from step 9, your IRCTC username. Explain that you've asked for your Mobile OTP but haven't received anything yet. You should not need to attach your passport information again.
Soon, you should receive the most important email from IRCTC ... with your Mobile OTP number! Perfect! Now you have all the codes needed to activate both your accounts: IRCTC and Cleartrip.
First go to the IRCTC website and login (as you already were able to do) with your username and password provided on step 7, or step 10.
Insert your Mobile OTP as your mobile verification code that you received in Step 13 and click Submit. If your code isn't accepted, try typing the code manually, rather than using copy/paste.
If everything is OK (and if the Gods of IRCTC smile on you), you should now be connected and fully activated on the IRCTC website. If you have an American Express, you can start booking your Indian railways ticket immediately.
Now, go back to the first email received in Step 7, and click on the Verify Partnership account. If you don't have your email anymore, go to the Cleartrip / IRCTC account activation link.
On this page, before filling in the forms, remember to Sign In to your Cleartrip account. After that, fill the form out with your:
- Cleartrip username
- IRCTC username
- Email OTP from Step 7
- Mobile OTP from Step 13
Well, this should be your next and (hopefully!) final page. In you get an invalid code message, write directly to firstname.lastname@example.org asking for a new code. If this does not work, write to them requesting both new Email OTP and Mobile OTP codes. Wait to receive both OTPs and try again.
DO NOT use the automated "Click Here" links shown in Step 18 to request OTP s as this appears to cause problems
Hopefully, you should now be all signed in and ready to go. Hope this article helped, and hope you enjoy travelling the Indian Railways!
Latest comments for Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad
- Join Date:
- Jan 2011
I'm guessing here that you don't have an Indian mobile phone number and have used a fake number as outlined in Ramy's article.
My next guess is that you have managed to choose a fake number that is already registered on IRCTC's system.
I would start again with fresh , email and phone number. Pay particular attention to step seven in Ramy's guide as this is where it sems to go wrong for many people.
Blog 2013 Indian Railways ARP changed to 60 days on 1st May 2013.
- Join Date:
- Mar 2013
- New Jersey, USA
I then tried MakeMyTrip.com. Complete plain sailing! Signed up before I went to bed last night, woke up this morning, plugged in my mobile OTP etc, and kablammo, just bought my first train ticket for August. (Oh, and my Visa card worked fine).
- Join Date:
- Jan 2011
Thanks for the heads up. It does look as if Makemytrip is a viable alternative for US card users. The experience from the UK has been mixed with some cards being accepted and others not. There has been little feedback from elsewhere in the world.
There is more on this thread Makemytrip.com for Rail Bookings
We're planning to go to India and we booked everyting (including hotels) but now we have a big problem. We can't book train tickets without an indian mobile number. I know you can try it with a dummy code, but even that won't work. We keep getting : Looks like you dont remember the username, mobile and email combination that you have used to register at IRCTC. Please send an email to email@example.com with information that you have and they will help you with the missing details. Subsequently, please come back and register.
We have no idea what to do but if we don't succeed in booking the tickets, it will be a big problem so please help us
- Join Date:
- Jan 2011
I suggest that you go to the beginning of this thread and study the instructions there then try again with a fresh email address and a different dummy number. If you choose a dummy number that it is already registered with irctc you will not be able to complete the registration.
Anyone having problems, I really recommend the man in seat 61 website for walk through the process: http://www.seat61.com/India.htm
Also, Dave W's tip of just dropping the 0 of your own mobile number for the dummy number.
maitevanhoutte - if you continue to have problems, you could try SD Enterprises, who will do all the booking for you. I believe they are happy to do this for people outside the UK. The website is www.indiarail.co.uk