Go to the Cleartrip.com website and click on Register.
Submit your email address and click on Create Account
You should receive a notification page that your registration is accepted.
You should also receive an email with an activation link for your new account. Click on the link to activate your account on Cleartrip.com.
When the following page loads in your browser, enter your email address, choose your Cleartrip main password, and follow the steps in order to complete your personal profile.
After confirming your account, make sure that you're logged in and then go to the Cleartrip.com registration page. Another way to get to this registration page (after making sure you're logged in!) is to check a train itinerary and clicking on the “Availability” button.
Fill the forms with your Cleartrip username (usually the email you used for registration), choose your IRCTC username (3 to 10 digits), enter your email address again and your personal information.
Pay close attention to the following fields:
- Mobile number (insert a 10 digit fake phone number)
- State name (Other)
- Zip Code (6 digits) and at the end,
- Your real country.
You should receive an email from IRCTC with the user id you choose, your login password, and your Email OTP.
NOTE: Your Mobile OTP should have been sent to the "fake" mobile number you provided. Now starts the real challenge of the entire procedure.
Send an email to email@example.com with a subject like “Mobile OTP request – myUserID” or similar. In the body of the mail try to as descriptive as possible, and be sure to provide three main items of information:
- Your IRCTC user ID from step 7
- A message asking to receive your Mobile OTP through an email to your email account
- A attached scan of your passport (make sure the attachment is not larger than 1 MB)
You can also provide some additional information:
- You’re a foreign tourist with a VISA/Mastercard credit card
- You don't have an indian mobile number
- Your name and surname
- You need to activate and sync your IRCTC and Cleartrip accounts
After sending the email, you should receive an auto response email in your mailbox from IRCTC, simply notifying you that they received your email.
Take note of your ticket ID, because you will need to provide it during any future communications with IRCTC. Every time you write to firstname.lastname@example.org, you’ll receive a reply with a new ticket ID. As suggested by other India Mike users, always respond with the last ticket ID assigned.
Now, wait for a new communication from IRCTC with your new Mobile OTP. The reply can take anywhere from a few hours to one or more days. Meanwhile, you may receive an email like this below, notifying you that your IRCTC password has been automatically reset. Take note of the new password.
In the meantime, you can try and login to the IRCTC account, but you'll still be missing the mobile OTP. Just Log out and wait some more.
Be patient for at least a day . If you still haven't received anything, write to email@example.com with your previously assigned ticket ID from step 9, your IRCTC username. Explain that you've asked for your Mobile OTP but haven't received anything yet. You should not need to attach your passport information again.
Soon, you should receive the most important email from IRCTC ... with your Mobile OTP number! Perfect! Now you have all the codes needed to activate both your accounts: IRCTC and Cleartrip.
First go to the IRCTC website and login (as you already were able to do) with your username and password provided on step 7, or step 10.
Insert your Mobile OTP as your mobile verification code that you received in Step 13 and click Submit. If your code isn't accepted, try typing the code manually, rather than using copy/paste.
If everything is OK (and if the Gods of IRCTC smile on you), you should now be connected and fully activated on the IRCTC website. If you have an American Express, you can start booking your Indian railways ticket immediately.
Now, go back to the first email received in Step 7, and click on the Verify Partnership account. If you don't have your email anymore, go to the Cleartrip / IRCTC account activation link.
On this page, before filling in the forms, remember to Sign In to your Cleartrip account. After that, fill the form out with your:
- Cleartrip username
- IRCTC username
- Email OTP from Step 7
- Mobile OTP from Step 13
Well, this should be your next and (hopefully!) final page. In you get an invalid code message, write directly to firstname.lastname@example.org asking for a new code. If this does not work, write to them requesting both new Email OTP and Mobile OTP codes. Wait to receive both OTPs and try again.
DO NOT use the automated "Click Here" links shown in Step 18 to request OTP s as this appears to cause problems
Hopefully, you should now be all signed in and ready to go. Hope this article helped, and hope you enjoy travelling the Indian Railways!
Latest comments for Setting up your IRCTC and Cleartrip accounts for buying railways tickets from abroad
Given the hassle involved in setting up an account I wouldn't want to let the one I have got lapse through inertia.
I'm an Italian girl travelling to India soon.
I've been trying to get my mobile OTP from irctc for a week now, but no one from the customer care seems to answer - in fact I don't even get the automated response. Is that normal?
I was even starting to think there is some problem with my mail... but I got a (totally useless) response from their address email@example.com, so it does work...
Do you think calling their phone number will help? I'm getting frustrated...
Phoning them worked for me over two years ago when I needed an OTP. Since then there have been reports that some people have had a positive response when calling and others have found the helpline to be not helpful at all.
You don't have a lot to lose by phoning them
- Join Date:
- Jul 2005
Since we leave for another trip in October I did a test booking today.
It worked without any problem.
I've tried to buy a very cheap train ticket from Cleartrip and it did work as well, so - fingers crossed - I'll be able to book my trains
Thanks a lot guys!
Problem at Step 2!
- Step 2 problem. Despite numerous attempts on a laptop with alternative emails, could not receive the cleartrip registration email. Wasn't a great start.I would still be waiting but instead downloaded the cleartrip ipad app. Then I continued the process the next day on laptop, and everything completed within 2 hours.
- I have a UK MBNA Amex card - phoned MBNA and they confirmed I could not enrol in Safekey. Not sure if true but they advised me it is only Amex Amex cards that have safekey ie not ones under licence with another provider.
- Carried out trial purchase with Visa card, but forgot to prewarn them. Within a minute of the attempt, I had an SMS fraud warning, which I acknowledged, then purchase went through.
Other than above, couldn't have been easier-Thank you again for saving me a lot of time!
My best for you, thanks for this amazing article, hope everyone can use it if need it as I´ve done.
Sorry for my english, still in construction
Who was your provider and who did you switch to? I am having the same problem with not even getting an automated response.